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1. Have organizational cultural issues and the typical resistance to change hampered your implementation of ITIL best practices?
2. Are you looking for a proven, defined approach to implementing best practices that supports ownership, accountability and long term sustainment?
3. Are you a CSI manager looking for a better way to help drive improvement?
Join us as Marty Larsen, Senior Consultant and Engagement Manager for Microsoft discusses Organization Change Management. Marty has learned that the implementation of good practice is really about changing the behavior of the individual in the organization. This webucation shares his experiences and expertise in "making it stick".