About Co-Owner and COO of ITSM Academy. We provide personalized (and fun!) IT Service Management education. Our training includes: Accredited ITIL, Process Design (CPDE), Certified Agile Service Manager (CASM), DevOps Foundation and ISO/IEC 20000 training, as well as non-certification workshops and clinics, and the Apollo 13 Simulation.
Our training is delivered in our Classrooms - or Yours. (Well and virtually now too, but that kind of messes up the cute slogan...)