About ITSM Academy is adding to our sales team: http://www.itsmacademy.com/employment/ !!
Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company.
Lisa is a Certified Agile Service Manager (CASM), Certified ScrumMaster (CSM), a Certified Process Design Engineer (CPDE) and a self-proclaimed process junkie. Additionally, Lisa holds certifications in ITIL®, ISO/IEC 20000 and MOF.
She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.
Lisa actively participates with ITSM Academy’s clients, developing comprehensive training programs, wh