Redesign Must Die (updated Feb 2014)
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Redesign Must Die (updated Feb 2014)

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A radically updated version of a talk I initially gave in 2009 or thereabouts. Presented at InControl, Orlando, FL, USA, Feb 18, 2014.

A radically updated version of a talk I initially gave in 2009 or thereabouts. Presented at InControl, Orlando, FL, USA, Feb 18, 2014.

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  • Embrace evolution over revolution - I have been focusing on this for the past 3-4 years and have to constantly push to say that we are not redesigning. I have used the evolutionary concept to also talk about major changes to primary navigation and organization of our site - after all not all evolutionary change is gradual.There are inflexion points where sometimes there is significant change but it is part of an overall evolutionary approach. Always enjoy your thinking on topics.
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  • Thanks Lou! Awesome. Love it.
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    Redesign Must Die (updated Feb 2014) Redesign Must Die (updated Feb 2014) Presentation Transcript

    • Redesign Must Die Louis Rosenfeld •  Rosenfeld Media Orlando, Florida •  18 February 2014
    • 1998: Ann Arbor, Michigan
    • Before the redesign
    • Before the redesign
    • Before the redesign
    • Before the redesign
    • A Ribbon Cutting
    • After the redesign
    • After the redesign
    • After the redesign
    • After the redesign
    • 1998
    • 1998 2000
    • 1998 2003 2000
    • 1998 2000 2003 2005
    • 1998 2000 2003 2005 2007
    • 1998 2000 2003 2005 2007 2010
    • And now
    • And now
    • And now
    • And now
    • “Insanity is doing the same thing over and over again but expecting different results.”
    • individual vanity “Insanity is doing the same thing over and over again but expecting different results.”
    • individual & organizational stupidity vanity “Insanity is doing the same thing over and over again but expecting different results.”
    • Who’s to blame? Who’s to blame?
    • Misdiagnostics Attempting the impossible “boil the ocean” in no time at great cost Believing the unbelievable unwarranted claims from agencies and software vendors Becoming irresponsible unwarranted declarations of victory at the expense of our teams and users
    • 1993: Ann Arbor, Michigan
    • Complex Adaptive Systems Entity consisting of many diverse and autonomous components or parts (called agents) which are interrelated, interdependent, linked through many (dense) interconnections, and behave as a unified whole in learning from experience and in adjusting (not just reacting) to changes in the environment.
    • Examples of CAS
    • Examples of CAS
    • Examples of CAS
    • Your site is a moving target built on moving targets
    • Your site is a moving target built on moving targets Control this?
    • So who’s to blame?
    • So who’s to blame? No one and everyone
    • How to stop playing God in 5 easy steps 1. Swap control for prioritization 2. Embrace evolution over revolution 3. Emphasize process over projects 4. Use anchors to counterbalance reaction 5. Sneak in governance at the grass roots
    • 1. Swap control for prioritization
    • A handful of queries/tasks/ways to navigate/features/ documents meet the needs of your most important audiences A little goes a long way
    • A handful of queries/tasks/ways to navigate/features/ documents meet the needs of your most important audiences A little goes a long way
    • A handful of queries/tasks/ways to navigate/features/ documents meet the needs of your most important audiences A little goes a long way
    • A handful of queries/tasks/ways to navigate/features/ documents meet the needs of your most important audiences A little goes a long way
    • A handful of queries/tasks/ways to navigate/features/ documents meet the needs of your most important audiences A little goes a long way
    • (and the tail is quite long)
    • (and the tail is quite long)
    • (and the tail is quite long)
    • (and the tail is quite long)
    • (and the tail is quite long)
    • Zipf in text
    • Zipf is The Truth Not just search queries, but... • Documents • Features • Audience segments • and more...
    • George Zipf, your portfolio manager Each layer is cumulative layer information architecture usability content strategy 0 indexed by search engine leave it alone leave it alone tagged by users squeaky wheel issues addressed refresh annually 1 2 tagged by experts (non- test with a service (e.g., topical tags) UserTesting.com) 3 tagged by experts (topical tags) 4 deep links to support contextual navigation refresh monthly “traditional” lab-based user testing titled according to guidelines A/B testing structured according to schema
    • Prioritize each step... ...into a report card... ...then rinse and repeat More here: http://tinyurl.com/84yxpoo
    • 2. Embrace evolution over revolution
    • What do they want and when do they want it?
    • Closer look
    • IRS before taxes due
    • IRS before taxes due
    • IRS after taxes due
    • 3. Emphasize process over projects
    • Keeping design and research “regular”... Example: the rolling content inventory
    • Moving from process to cadence
    • Cadence in text Weekly Call center data trend analysis 2 – 4 hours behavioral/quantitative Task analysis 4 – 6 hours behavioral/quantitative Exploratory analysis of site analytics data 8 – 10 hours behavioral/qualitative User survey 16 – 24 hours attitudinal/quantitative Net Promoter Score study 3 – 4 days attitudinal/quantitative Field study 4 – 5 days behavioral/qualitative Quarterly Annually
    • 4. Use anchors to counterbalance reaction
    • pace layering
    • Anchors are familiar beasts • Charter statement • Mission statement • Vision statement • Values statement http://www.gogamestorm.com/
    • Ultimately you’re flying the airplane while fixing 5. Sneak in governance it at the grass roots
    • Ultimately you’re flying the airplane while fixing 5. Sneak in governance it at the grass roots
    • Buy candy for strangers
    • Develop a pidgin KPI goals segments personas Dave Gray’s boundary matrix: http://bit.ly/gWoZQm
    • It ain’t easy, but... 1. Swap control for prioritization 2. Embrace evolution over revolution 3. Emphasize process over projects 4. Use anchors to counterbalance reaction 5. Sneak in governance at the grass roots
    • Say hello Lou Rosenfeld Rosenfeld Media  www.louisrosenfeld.com • @louisrosenfeld www.rosenfeldmedia.com • @rosenfeldmedia