Knowledge Management ESCP EAP

  • 1,478 views
Uploaded on

this is the presentation for ESCP EAP students by IMI's Lukas Ritzel

this is the presentation for ESCP EAP students by IMI's Lukas Ritzel

More in: Business , Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
1,478
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
101
Comments
0
Likes
2

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • Management Development Seminar 2007 by DCT International Hotel and Business Management School [email_address]

Transcript

  • 1. Management Development Seminar Knowledge Management or the missed out corporate resource For Students from ESCP-EAP By Lukas Ritzel, Feb 2008
  • 2.  
  • 3.  
  • 4.  
  • 5.  
  • 6.  
  • 7.  
  • 8.  
  • 9.  
  • 10.  
  • 11.  
  • 12.  
  • 13.  
  • 14.  
  • 15.  
  • 16.  
  • 17.  
  • 18.  
  • 19.
    • Miro
    • Nationality: former Yugoslavia
    • Expertise: Just about every single corner of our school
    • Jobtitle: Maintenance
    • Joblevel Knowledge Worker
    • Describe his knowledge
    • > tacit knowledge
  • 20.  
  • 21.  
  • 22. Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain
  • 23.  
  • 24.  
  • 25. The Type of People Now Employed
    • “ Silent” Generation (born 1930-1945)
      • Born with the military technologies that were to lead to analog, digital and virtual technologies
    • “ Baby-Boom” Generation (born 1945-1960)
      • Born with the analog and space technologies that accelerated the development of digital technologies
    • Generation “X” (born 1960-1975)
      • Born among analog technologies (telephone, TV), witnessed and participated in the development of digital technologies
    • Generation “Y” (born 1975-1990)
      • Born with the first generation of digital technologies, witnessed and participated in the development of networked technologies
    • … and NEW streaming into the corporate, Net-Generation “e” (born 1990-2008)
      • Consider computers and the Internet as ‘natural’ as telephones and refrigerators
      • Ready to share (flickr wedding pictures, blogspehere)
  • 26. Portrait of a 3 rd Millennium Employee Net-gen
    • Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously
    • Multi-linguist
    • Power-user of ICT
    • Generator of economic, social and environmental value
  • 27. What do they DO different? NET Gen
  • 28. YOU are the NET Generation
  • 29. What did we learn so far?
    • Knowledge is everywhere
    • There are many current drivers that enable knowledge creation and capturing
    • Knowledge can be rather complex
    • Tacit knowledge is difficult to capture using traditional methods
    • You have to deal with different types of people having different strengths and capacities
    • AND you manage it all
    • BUT is this IT !
  • 30. The knowledge is the network How knowledge in the area of Web2.0 creates it’s own dynamic, it’s own life
  • 31.  
  • 32. Effective networks are:
    • Decentralized
    • Distributed
    • Dynamic
    • Democratic
  • 33. This sounds like something we all know and use daily
  • 34.  
  • 35. Web 1.0 was for specialists, for huge serves who knew what is good for US.
  • 36.  
  • 37.  
  • 38. Wikipedia – the crowd is smart
  • 39. CrowdSourcing
  • 40. The crowd is ready to work. So who’s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.
  • 41. Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year. .com
  • 42.
  • 43. Is there more? Web2.0
  • 44. Share: HP users help each other out
    • Question: Apr 10, 2007
      • I have been getting a problem when searching using Google.
      • When I get the results and click on one of them it redirects me to another site and not to the selected site.
    • Answer: Apr 11, 2007
      • You have spyware. Use spyware removal software.
      • Update to the latest signatures before starting scan.
      • Your problem will be solved.
  • 45. Manpower goes virtual
  • 46. Competencies of a knowledge manager
    • Personal interests
      • Music/sports collections, events, statistics, trivia
      • Reading, listening to radio stations, playing bridge
      • Restaurant finder, social/travel director, grammarian
    • Journalist
      • Published a hand-printed newspaper, reported, edited
      • Wrote obscure news and facts on the blackboard
      • Ran a radio station, broadcast basketball games
      • Published newsletters, intranets, company who’s who list
    • Computer Scientist and Manager
      • Wrote computer programs
      • Designed reusable programs, routines, operating system
      • Managed computer services, consulting, marketing
  • 47. What I must do as a knowledge manager
    • Communicator and Storyteller
      • Tell stories
      • Send useful email (not hoaxes, urban legends, jokes)
      • Publish newsletters, articles, blogs, presentations, book
    • Practice knowledge management
      • Attributes: Caring, sharing, and daring
      • Activities: Share, Innovate, Reuse, Collaborate, Learn
      • Roles: Leader, Manager, Project Manager, Analyst, Guru
      • Expert: in people, process, and technology components
    • All 3 Tipping Point roles
      • Connector: reach out, meet people, weave networks
      • Maven: answer man, search expert, knowledge master
      • Salesman: try things out, engage, persuade
  • 48. What KM let their staff do
  • 49. Promote wide range of tools
  • 50. Promote ideas (from everywhere in the org chart) , implement brainstorming, measure performance, reward good ideas
  • 51. How to Do Knowledge Management
    • Share what you have learned, created, and proved
    • Innovate to be more creative, inventive, and imaginative
    • Reuse what others have already learned, created, and proved
    • Collaborate with others to take advantage of what they know
    • Learn by doing, from others, and from existing information
  • 52. Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management
  • 53. Help me!: Which Web 2.0 tool would you use for each of these?
    • Share
    • Publish your insights
    • Inform colleagues about a nugget of knowledge
    • Innovate
    • Improve upon a document with a group of colleagues
    • Meet new people to brainstorm and develop new ideas
    • Reuse
    • Find cool images to use in a presentation
    • Link to the good ideas of thought leaders, and expand upon them
    • Collaborate
    • Ask for help from others
    • Find a new job
    • Learn
    • Listen to an interview with an expert
    • Find out what the consensus position is on a given topic
    • Check about the “best” hotel for next company trip
  • 54. Web 2.0: Search is the “ killer app“ of KM but not ONLY google!
  • 55. Web 2.0: Threaded Discussions – im BOOT
  • 56. Web 2.0: Blog –HRM course/ private
  • 57. Web 2.0: Wiki – various projects
  • 58. Web 2.0: Podcast – Swissness
  • 59. Web 2.0: Social Networking Sites
  • 60. Web 2.0: Spread and connect knowledge
  • 61. Web 2.0: Check public reviews
  • 62. Web 2.0: Virtual Worlds – Second Life
  • 63. Possible Answers
    • Share
    • Publish your insights - Blog
    • Inform colleagues about a nugget of knowledge - Threaded discussion
    • Innovate
    • Improve upon a document with a group of colleagues - Wiki
    • Meet new people to brainstorm and develop new ideas - Virtual world
    • Reuse
    • Find cool images to use in a presentation - Search engine
    • Link to the good ideas of thought leaders, and expand upon them - SlideShare
    • Collaborate
    • Ask for help from others - Threaded discussion
    • Find a new job - Social networking site
    • Learn
    • Listen to an interview with an expert - Podcast
    • Find out what the consensus position is on a given topic – Wiki
    • Check about the “best” hotel for next company trip Review Forum