Knowledge Management


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Knowledge Management to most important and normally missed Resource by Lukas Ritzel, Prasena

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  • Management Development Seminar 2007 by DCT International Hotel and Business Management School [email_address]
  • Knowledge Management

    1. 1. Management Development Seminar Knowledge Management or the missed out corporate resource By Lukas Ritzel, July 2 2007 more @
    2. 13. <ul><li>Jeremic </li></ul><ul><li>Nationality: Jugoslavia </li></ul><ul><li>Expertise: Just about every single corner of our school </li></ul><ul><li>Jobtitle: Maintenance </li></ul><ul><li>Joblevel Knowledge Worker </li></ul>
    3. 15. Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain
    4. 17. The Type of People Now Employed <ul><li>“ Silent” Generation (born 1930-1945) </li></ul><ul><ul><li>Born with the military technologies that were to lead to analog, digital and virtual technologies </li></ul></ul><ul><li>“ Baby-Boom” Generation (born 1945-1960) </li></ul><ul><ul><li>Born with the analog and space technologies that accelerated the development of digital technologies </li></ul></ul><ul><li>Generation “X” (born 1960-1975) </li></ul><ul><ul><li>Born among analog technologies (telephone, TV), witnessed and participated in the development of digital technologies </li></ul></ul><ul><li>Generation “Y” (born 1975-1990) </li></ul><ul><ul><li>Born with the first generation of digital technologies, witnessed and participated in the development of networked technologies </li></ul></ul><ul><li>… and NEW streaming into the corporate, Net-Generation “e” (born 1990-2007) </li></ul><ul><ul><li>Consider computers and the Internet as ‘natural’ as telephones and refrigerators </li></ul></ul><ul><ul><li>Ready to share (flickr wedding pictures, blogspehere) </li></ul></ul>
    5. 18. Portrait of a 3 rd Millennium Employee Net-gen <ul><li>Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously </li></ul><ul><li>Multi-linguist </li></ul><ul><li>Power-user of ICT </li></ul><ul><li>Generator of economic, social and environmental value </li></ul>
    6. 19. What do they DO different? Lisa and her buddies not
    7. 20. What did we learn so far? <ul><li>Knowledge is everywhere </li></ul><ul><li>There are many current drivers that enable knowledge creation and capturing </li></ul><ul><li>Knowledge can be rather complex </li></ul><ul><li>You have to deal with different types of people having different strengths and capacities </li></ul><ul><li>AND you manage it all </li></ul><ul><li>BUT is this IT! </li></ul>
    8. 23. Wikipedia – the crowd is smart
    9. 24. CrowdSourcing
    10. 25. The crowd is ready to work. So who’s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.
    11. 26. Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year. .com
    12. 27.
    13. 29. Is there more? Web2.0
    14. 30. And what has this to do with public sector daily business? WIKINOMICS <ul><li>Renovate the tired rules that inhibit innovation </li></ul><ul><li>Achieve breakthroughs in public service delivery </li></ul><ul><li>Understand what today’s global youth really expect of government </li></ul><ul><li>Differentiate employee recruitment program s </li></ul><ul><li>Reinvigorate democratic processes </li></ul><ul><li>Solve enduring policy challenges </li></ul>
    15. 31. E-gov – the new thing? Forget E-gov from ‘e-government’ to a ‘transformational government strategy’
    16. 32.
    17. 33. blog .ch
    18. 34. What goes on in Asia?
    19. 37. And what will Web3.0 be like?
    20. 38. Back to the Future>> U.S. Government Presence Grows in Second Life Online World Agencies use virtual reality environment for education, outreach “ It’s a tremendously powerful tool set that eliminates the time and space boundaries that normally hold people back from collaborating with each other,” he said. “We see that as another primary focus for the government.”