Starting an on-call rotation can be like opening a door into the unknown. You don’t know if it will be a bad week or if it will be an especially bad week. You don’t know what to expect. Thinking that historical information from past on-call rotations might yield useful insights, Etsy’s Operations team set out to quantify the on-call experience, identify what made it difficult, and use those data to reduce the incidence of pain points in an attempt to make being on call more bearable.
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