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    Marketing Marketing Document Transcript

    • MARKETINGRelationship MarketingRelationship marketing refers to the use of relationships rather than purely transactional means,in order to not only acquire customers, but also to generate customer loyalty that results in repeatcustom for the firm. It is a very important area for modern businesses, and an ideal area on whichto base your marketing dissertation. Why has Tescos loyal card scheme been successful where competitors schemes have not? Are switching costs effective barriers to customer churn in the airline industry? How can Amazon.com charge a premium price over rivals such as Play.com? What are the motivations and expectations behind loyalty schemes? How and why does the relationship marketing-traditional marketing continuum vary within an industry? How does product quality affect customer loyalty among high and low touch products? Can luxury goods retailers prevent barriers to switching? How do retailers cope with polygamous behaviour among consumers? How does customer loyalty at Waterstones change when customers shop at their online store rather than in the high street? In what ways does Waterstones improve its customer loyalty through its online store?3.0 BrandingBranding is an umbrella term to refer to a wide body of literature examining how businesses canuse their brands to achieve a competitive advantage, through building brand equity, launchingbrand extensions, managing global brands, and so forth. Marketing dissertations on brandingcould be more specific to the following topics. An examination of the relationship between perceived risk and brand equity: A comparison of supermarket retailers. Do consumers really understand a companys brand values? The case of Starbucks. How does the relative importance of tangible and intangible brand values vary across product types? Do leading brands need to have the best products? How is brand image affected by product availability? Can brand image be transferred between industries? The case of Virgin Cola in the UK. How does unethical behaviour affect brand image? The cases of Shell, Nike and Starbucks. How do firms use corporate social responsibility to build brand equity? The case of Starbucks. How can innovations sustain brands?
    • Can brand equity be transferred to a supermarkets own branded products?4.0 Direct MarketingThe world of direct marketing is a complex one that involves a wide range of tools andtechniques that can be used to target consumers in a predominantly transactional manner. Directmarketers rely on information and a series of direct marketing media such as direct mail,magazines, newspapers, TV/radio, co-ops, telemarketing/teleservices and the Internet todisseminate their messages and acquire new customers. Here follows some suggested topics ofdirect marketing, which you could use for your marketing dissertation. How does Tesco use its loyalty schemes to sell direct to the customer? How does the importance of factors that influence direct selling vary according to product type? Do customers respond differently to short and long-term offers? The case of magazine sales. In what ways do toll-free (freephone) numbers influence consumers response to direct sales promotions? How does the nationality (accent) of telemarketers influence customer response? Do consumers know how to protect themselves from unscrupulous direct marketing tactics? How does message length affect the success of direct marketing messages? A comparison of online and offline mediums. Can direct marketing be used to build customer relationships or is it simply a transactional medium to acquire new customers? Can direct marketing be as effective as a group-orientated tool as it is an individual orientated one? How do prospecting methods differ in an online and offline environment? The case of the book industry.5.0 Marketing across CulturesFor some products and services, cultural considerations can play an important role in howmarketers interact with consumers. With the increasing globalisation of business, firms have topay greater attention to how national culture impacts upon consumer behaviour and customersreactions towards different types of marketing communication. Marketing across cultures isbecoming more prominent in business, as more and more businesses are expanding throughoutthe world. This creates an ideal area to base your marketing dissertation on. How does language impact upon brand identity? The case of Coca-Cola in the Peoples Republic of China. How does social class influence relationship-building activities? The case of supermarket promotions in India. What effect does family orientation have on marketing communications? The case of tourism operators in the Philippines. How do marketers take into account regional differences in "national" culture? The case of banks in the Basque country and Catalonia, Spain.
    • Can automotive vendors afford to treat consumers as a homogenous mass? The case of the North-South divide in Sweden. How does individualism-collectivism influence the sales of mobile phones? The case of the Peoples Republic of China. How do supermarket chains overcome language differences in Switzerland? How do banks vary their product offerings based on social class? The case of India. How can national culture explain the prominence of Scottish whiskey sales in the global whiskey market? How can countries use national culture to help them promote major exports? The case of the Champagne region, France.6.0 Marketing and Consumer PsychologyMarketing is fundamentally underpinned by consumer behaviour, which can be largely explainedby examining consumer psychology. This highlights how consumers behave in each stage of thebuying process and why they react as they do. On this basis, marketers can design and implementcommunication strategies that target specific customer groups based on their psychologicalprofiles. to base your marketing dissertation within the area of marketing and consumerpsychology, here are some suggestions for topics: What motivates consumers to pass on marketing messages? What are the antecedents of word-of-mouth communications? The case of blockbuster marketing. When word-of-mouth communications turn negative: What can be learnt from previous mistakes? How does gender effect information processing among consumers of luxury goods? What role does motivation play in buying behaviour? An examination of the mobile ringtone market in the UK. How does gender effect selective distortion among luxury goods buyers? What role does learning play among functional online advertisements? Does the importance of beliefs and attitudes vary across low and high involvement products? An investigation of habitual buying behaviour and geographical location: The impact of socio-economic status. What effect does geographical location have on the relationship between variety-seeking buying behaviour and habitual buying behaviour? An examination of when workers eat out for lunch.7.0 Marketing onlineWhen marketing moves online the traditional rules are either broken or extended. Suchextensions include the need to take into account privacy, security, the greater ability to customiseand personalise user experiences, the changing nature of consumer behaviour and the interactionof online and offline mediums. Marketing online is a subject that many companies now have toconsider, and the subject would create a useful marketing dissertation. More specific subjects aresuggested here. How can firms customise their products? The case of Apple.
    • How can firms personalise their products? The case of Nike. An assessment of the value of assortment to customers: The case of Dell Computers. How does a consumers perception of control affect their choice of brand? The case of buying computers online. How does visual constituency affect site identity and product attitude? How does gender effect website preference? How can firms successfully combine online and offline shopping features? The case of Amazon.com/Toys-R-Us. What product attributes are most valued by consumers in search, comparison and purchase decision-making online? How do consumers react to brand alliances online? The case of Amazon.com and Wal- Mart. An investigation of the antecedents of consumer behaviour in online auctions? The case of eBay.8.0 Mobile MarketingMobile marketing has become the latest marketing communication medium to enable largebrands such as Coca-Cola, Nintendo, MTV, New Labour, Lastminute.com, and others to reachcustomers and target customers in traditional and non-traditional ways. With the lowering ofmobile tariffs, including Internet browsing using mobile phones, this medium has becomingincreasingly important to marketers. Some topics are suggested here for you to base yourmarketing dissertation on the area of mobile marketing. How does permission-based marketing affect mobile marketers when implementing international marketing campaigns? How can brand image be conveyed in a mobile marketing environment? Can an info brand be built through mobile marketing techniques? What do customers want from mobile marketing messages? The case of low-cost airlines. How does location influence mobile marketing communications? What role does time play in mobile marketing communications? What are the advantages and disadvantages of push and pull mobile marketing? How can mobile marketing be used as a viral marketing tool? How can mobile payment services increase revenue for mobile marketers? The case of Vodafone. How can customer relationship management (CRM) be applied in a mobile marketing environment to improve customer loyalty?9.0 The 4Ps (Price, Product, Promotion, Place) of marketing mixThe 4Ps, which have seen a number of extensions, are the cornerstones of the marketing mix thatmarketing professions have available to them when trying to influence consumer decision-making. To base your marketing dissertation in this area, there are some topic suggestions below. How do price adjustment strategies vary in an online and offline environment? The case of music sales. Can an overt international pricing strategy negatively affect brand image? The case of iTunes.
    • How effective are public relation campaigns following brand failures? The cases of Nike, Shell, and Marks and Spencer. How and why do firms vary the frequency of advertisements in an online and offline environment? The case of Waterstones. An examination of the suitability of information and persuasive advertising based on the nature of the product being sold. How do the characteristics of companies that use comparison advertising vary from those that do not use comparison advertising? The case of the alcoholic drinks industry in the US. What is the effect of the lack of controls online when advertising across international borders? Can point-of-purchase promotions be as effective in an online environment as they are offline? How important is location to customer choice in the airline industry in the UK? How has the Internet helped unsought goods building brand awareness? The case of comparison websites.10.0 Marketing and Social NetworksSocial networks (Facebook, Orkut, MySpace, Bebo, LinkedIn) are not only changing the waythat many people use the Internet, but they are also presenting marketing practitioners with newchallenges when trying to reach and acquire customers online. At the same time, these socialnetworks have their own challenges in trying to acquire and retain customers when many of thetraditional principles of consumer behaviour no longer apply. As social networks become morepopular, a marketing dissertation in this area would be up to date and in line with current trends. To what extent is the "new" Facebook the product of its users? An examination of positive, neutral and negative user comments. Why have functional applications on Facebook achieved so little success compared with their fun counterparts? How do Facebook applications turn users into cash? The relationship between total installs, daily active users, and application valuation. A comparison of the effectiveness of banner advertising on different social networks? The cases of Facebook, Orkut, MySpace and Bebo. What impact does newsfeed restriction have on consumers attitudes towards using Facebook? Are social networks more persuasive than traditional word-of-mouth? An investigation of product recommendations? How does the "behaviour chain" vary between Facebook and Facebook applications? How has Facebook used marketing communications to outstrip user growth when compared with MySpace? Do traditional customer loyalty typologies apply to consumer behaviour in social networks? In what ways have social networks used "peace technologies" to acquire new customers? The case of "causes" on Facebook.
    • 11.0 Marketing EthicsThe power of the media and changing consumer attitudes are having a significant impact on howfirms are expected to behave, as well as how they should integrate ethics into their marketingcampaigns. On this basis, marketing ethics is interested in a range of issues from the businesscase for ethical practices, to CSR programmes and cause-related marketing, and ethical issuesthat must be taken into account during the marketing communications process. a marketingdissertation on marketing ethics could include any of the following topics: Is easyJets low fare, online pricing strategy misleading or a justifiable way of managing customer demand? Is firms use of Fair Trade branding misleading consumers? What affect do published codes of conduct have on buying behaviour? The cases of The Body Shop, Levi Strauss, and Marks and Spencer. Are "happy hours" ethical? An application of the marketing communicators rules of behaviour. How does ethical purchase intention and ethical awareness affect purchasing behaviour? An examination of the sale of battery and free range chickens. What impact do cause-related marketing campaigns have on consumer buying behaviour? The case of Tescos "Computers for Schools" vouchers. Why do some controversial marketing communications work whilst other fail? How have spam laws improved marketing ethics online? What factors distinguish a consumers choice of most and least social responsible firms? How do firms use public relations to recover from consumer boycotts? The case of Shell and Nestle.