Socially Responsible Networking Nigel Tyrell LB Lewisham

Love Lewisham Background Impact on Service Delivery Impact on resident Satisfaction Love Clean Streets Web 2.0 The Social Web Socially Responsible Networking

Love Lewisham

Background

Impact on Service Delivery

Impact on resident Satisfaction

Love Clean Streets

Web 2.0

The Social Web

Socially Responsible Networking

Love Lewisham Started in 2004 (as Cam2Web, internal pilot) Launched to public in 2005 New Statesman ‘New Media’ Award 2006 LGC Awards 2007 Highly Commended MJ Awards June 2008 Finalists in 2 Categories

Started in 2004 (as Cam2Web, internal pilot)

Launched to public in 2005

New Statesman ‘New Media’ Award 2006

LGC Awards 2007

Highly Commended

MJ Awards June 2008

Finalists in 2 Categories

Simple and effective

Love Lewisham Ability to show "before" and "after" pictures Staff can demonstrate what has been achieved Councillors and citizens can see that a problem has been dealt with

Ability to show "before" and "after" pictures

Staff can demonstrate what has been achieved

Councillors and citizens can see that a problem has been dealt with

Love Lewisham Benefits Environmental issues are now far easier to report. More staff report problems - fewer issues to irritate residents Open resident/Member engagement Our response is public and accountable

Environmental issues are now far easier to report.

More staff report problems - fewer issues to irritate residents

Open resident/Member engagement

Our response is public and accountable

Practical Partnerships

Cross-service collaboration

Bloggers

Councillors

Love Lewisham Results Dramatic improvement in the time taken to remove graffiti From 2.78 days in 2003 (before ‘Love Lewisham’) to 0.50 days to complete now

Dramatic improvement in the time taken to remove graffiti

From 2.78 days in 2003 (before ‘Love Lewisham’) to 0.50 days to complete now

Love Lewisham Results In the same period the number of graffiti removal jobs reported has trebled. The resources to do the job stayed the same.

In the same period the number of graffiti removal jobs reported has trebled.

The resources to do the job stayed the same.

Resident Satisfaction Resident Endorsement

Love Lewisham Results Reports of graffiti have fallen by about 30% this year. Metres removed and the number of jobs has also fallen. Less graffiti has been observed from our own monitoring, down from 18% (05/06) to 9.43% this year Independent monitoring (EnCams) shows a similar trend, down from 16% last year to 9.3% this year.

Reports of graffiti have fallen by about 30% this year.

Metres removed and the number of jobs has also fallen.

Less graffiti has been observed from our own monitoring, down from 18% (05/06) to 9.43% this year

Independent monitoring (EnCams) shows a similar trend, down from 16% last year to 9.3% this year.

Resident Endorsement Resident satisfaction with the Council’s street cleaning services (BV89) has leapt from the lower quartile to the upper quartile since the scheme was introduced.

Resident satisfaction with the Council’s street cleaning services (BV89) has leapt from the lower quartile to the upper quartile since the scheme was introduced.

Love Clean Streets Social Networking for change

Web 2.0 Social Networking FaceBook Flicker MySpace Mashups RSS Feeds (Really Simple Syndication) Tags (tagged data etc.) Links Search Share GeoWeb ‘ Everything that happens, happens somewhere’ Cloud Computing

Social Networking

FaceBook

Flicker

MySpace

Mashups

RSS Feeds (Really Simple Syndication)

Tags (tagged data etc.)

Links

Search

Share

GeoWeb

‘ Everything that happens, happens somewhere’

Cloud Computing

Now: Meet in Our Space

Aim: Meet in Shared Space

Blog your Borough SEND LINK EMBED

Blog your Borough

PhotoSynth your Street

Live Demo?... If connected!

Live Demo?... If connected!

Deep Zoom your Boris ;)

Live Demo?... If connected!

Live Demo?... If connected!

Same data on Google Maps

GeoRSS Feed

geoXml = new GGeoXml('http://test.lovecleanstreets.org/imagegeorss.aspx');

EnCams Survey Data. Live

Love Lewisham evolves with Web 2.0 Embed Deep-Zoom Embed PhotoSynth Tag reports & photos Share reports & photos Instant Messenger Integration IM support Uses GeoRSS To share data with Google Maps Is a Mashup Can be used in Mashups Custom RSS feeds

Embed Deep-Zoom

Embed PhotoSynth

Tag reports & photos

Share reports & photos

Instant Messenger Integration

IM support

Uses GeoRSS

To share data with Google Maps

Is a Mashup

Can be used in Mashups

Custom RSS feeds

Love Lewisham Background Impact on Service Delivery Impact on resident Satisfaction Love Clean Streets Web 2.0 The Social Web Socially Responsible Networking

Love Lewisham

Background

Impact on Service Delivery

Impact on resident Satisfaction

Love Clean Streets

Web 2.0

The Social Web

Socially Responsible Networking

Where will this take us? Who knows!

Who knows!

http://lovelewisham.wordpress.com/

Love Clean Streets NIGEL TYRELL Social Networking for change