Evaluating suppliers of information for credit risk management
John Hughes: Credit Risk Consultant Intelligent Credit
Credit Risk Manager Dublin, Republic of Ireland Pfizer Full responsibility for managing the Credit Risk function for Pfizer Global Financial Solution (GFS) Europe as part of the GFS Credit Risk Centre of Excellence organization
All issues around credit management and reporting Leadership around credit risk Operational management Tactical objectives Policy Develop and manage metrics Continuous improvement Technical expertise and solid financial background Now head up Intelligent Credit
"Customer satisfaction is worthless. Customer LOYALTY is priceless."~ Jeffrey Gitomer
To add maximum value credit professionals must learn tochallenge the Status Quo!
Be clear what you want Meet with a number of representatives to explain what you want Thoroughly test quality of solutions “You gotta haggle!” Ensure team buy in Ensure thorough training Prepare the case for change
Quality of data:- ◦ Comprehensive ◦ Standardised reports Flexibility around own data and integration Consultative approach Best critical X score Value for money
Pfizer industry-specific risk programme built including scorecards, alerts, templates, benchmarks, trend analysis Better management of information. Typing time and priority setting vastly improved Customer service-knowledge, advice, flexibility
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