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Fcitr public

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  • 1. FOSTERING CONTINUOUS IMPROVEMENT through RETROSPECTIVES Nick Oostvogels Laurens Bonnema Image  by  inajeep  at  h"p://www.flickr.com/photos/inajeep/6293310/  
  • 2. GOAL of this SESSION WHY does CONTINUOUS IMPOVEMENT matter? WHAT the h*ll are RETROSPECTIVES? HOW do you RUN them?
  • 3. Image  by  shht!  at  h1p://www.flickr.com/photos/shht/524480606/   TO HELP US IMPROVE
  • 4. AGENDA Warm-up exercise CI, in which form? Exercise 2 Structure of retrospective Retrospective 1 Facilitator Role Anti- patterns Retrospective cookbook Retrospective 2 Sample exercises
  • 5. Check-in EXERCISE 1
  • 6. SCHEDULED in which FORM? Image  by  bcymet  at  h1p://www.flickr.com/photos/bcymet/3564484236/   TRIGGERED
  • 7. Image  by  ciana13  at  h1p://www.flickr.com/photos/ciana13/1987634535/   BLINDLY implementing EACH IDEA can lead to this:
  • 8. LEAN manufacturing - TPS Image:  The  Toyota  Way  -­‐  Jeffrey  K.  Liker      
  • 9. KAIZEN KAI (Change) CHANGE for the BETTER Image  by  lenaibojcdruz  at  h1p://www.flickr.com/photos/chaos/22725966/   ZEN (Good)
  • 10. WHICH business ACTIVITIES need to be IMPROVED?
  • 11. KAIZEN EVENT Planned Crossfunctional team 2-10 days 2 types of KAIZEN GEMBA KAIZEN Continuous People involved On the workfloor Image  by  Mr  Thinktank  at  h1p://www.flickr.com/photos/tahini/4048650596/  
  • 12. Housekeeping Muda elimination Standardization GEMBA KAIZEN Image  by  ro_buk  at  h1p://www.flickr.com/photos/ro_buk/309023740/  
  • 13. Sort Straighten Shine Standardize Sustain HOUSEKEEPING - 5 S Seiri Seiton Seiso Seiketsu Shitsuke
  • 14. MUDA Elimination STANDARDIZATION
  • 15. GO to GEMBA first CHECK GEMBUTSU TEMPORARYcountermeasures FIND ROOT CAUSE STANDARDIZE to prevent 5 golden RULES
  • 16. Working at the Gemba General Manager Image  at  h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gemba.html  
  • 17. PROJECT POST-MORTEM LESSONS LEARNED SOFTWARE DEVELOPMENT MORE FREQUENT with ITERATIVE development Agile RETROSPECTIVES Image  by  code_marTal  at  h1p://www.flickr.com/photos/code_marTal/4145914957/  
  • 18. Image  by  Jef  Cumps  
  • 19. SET the STAGE STRUCTURE of RETROSPECTIVE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  • 20. SET the STAGE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  • 21. GATHER INFORMATION CLOSESET the STAGE INSIGHTS DEFINE ACTIONS
  • 22. INSIGHTSSET the STAGE CLOSE GATHER INFORMATION DEFINE ACTIONS
  • 23. DEFINE ACTIONS SET the STAGE INSIGHTS CLOSE GATHER INFORMATION
  • 24. CLOSESET the STAGE INSIGHTS DEFINE ACTIONSGATHER INFORMATION
  • 25. TRIGGER method RETROSPECTIVE 1 Image  by  gr8witeninja  at  h1p://www.flickr.com/photos/jamesanderson/215651348/  
  • 26. FACILITATOR role HISTORY Image  by  Eugeni  Dodonov  at  h1p://www.flickr.com/photos/eugeni_dodonov/4743512951/  
  • 27. trigger COMMUNICATION keep ENERGY level UP GUIDE through EXERCISES RECORD BLEND IN FACILITATOR role RESPONSIBILITIES
  • 28. PARTICIPATORY DECISION MAKING Image  :  Facilitator’s  guide  to  parTcipatory  decision  making  -­‐  Sam  Kaner  
  • 29. ANTI- PATTERNS Image  by  Texture  jungle  at  h1p://www.flickr.com/photos/carladi/4164416520/  
  • 30. Image  by  Lori  Hutchinson  at  h1p://www.flickr.com/photos/lorihutchinson/2837613821/  
  • 31. Image  by  wwarby  at  h1p://www.flickr.com/photos/wwarby/3296379139/  
  • 32. RIDICULING Image  by  20th  Century  Fox  
  • 33. DISMISSING REMARKS Image  by  Sean  Dreilinger  at  h1p://www.flickr.com/photos/seandreilinger/474738506/  
  • 34. FLYING OVER UNINTERESTING TOPICS Image  by  Jason  Carter  at  h1p://www.flickr.com/photos/jcarter/1425422404/  
  • 35. ABUSING HIERARCHY Image  by  Thruthout.org  at  h1p://www.flickr.com/photos/truthout/4479979191/  
  • 36. NOT PARTICIPATING Image  by  opacity  at  h1p://www.flickr.com/photos/opacity/3655692497/  
  • 37. SKIPPING retrospectives Image  by  Dread  Pirate  Jeff  at  h1p://www.flickr.com/photos/justageek/2358182341/  
  • 38. DISTRACTING behaviour Image  by  ubikwit.net  at  h1p://www.flickr.com/photos/ubikwit/368938106/  
  • 39. STATUS REPORT Image  by  bsabarnowl  at  h1p://www.flickr.com/photos/bsabarnowl/4935829383/  
  • 40. NO CONCRETE ACTIONS Image  by  Eleaf  at  h1p://www.flickr.com/photos/eleaf/2536358399/  
  • 41. REFERRING to FAILURE Image  by  dresmall  at  h1p://www.flickr.com/photos/dresmall/149081654/  
  • 42. RETROSPECTIVE COOKBOOK Image  by  Dorling  Kindersley  at  h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html  
  • 43. RETROSPECTIVES GONE WRONG Image  by  Nicki  Symington  at  h1p://www.bigsaucer.com/i/reuben.jpg  
  • 44. •  No  structure   •  PuCng  Eme  pressure   •  Ridiculing   •  Dismissing  remarks   •  Flying  over  uninteresEng  topics   •  Abusing  hierarchy   •  Not  parEcipaEng   •  Skipping  retrospecEves   •  DistracEng  behaviour   •  Status  report   •  No  concrete  acEons   •  Referring  to  failure   WHICH ANTIPATTERNS DID YOU SPOT?
  • 45. PROVEN RETROSPECTIVE TECHNIQUES Image  by  PragmaTc  Programmers  at  h1p://www.pragprog.com/images/covers/original/dlret.jpg   Set the Stage Gather Data Generate Insights Decide What to Do Close the Retrospective
  • 46. SET THE STAGE
  • 47. GATHER DATA Image  by  gizmodo  at  h1p://cache.gizmodo.com/assets/resources/2008/01/lego-­‐brick4-­‐Tmeline.jpg  
  • 48. GENERATE INSIGHTS Image  by  Kaptain  Kobold  at  h1p://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/   The Good, The Bad, and The Ugly
  • 49. DECIDE WHAT TO DO Image  by  smashmethod  at  h1p://desktop-­‐world.info/wp-­‐content/uploads/2009/02/a_corkboard_retrospecTve_by_smashmethod.jpg  
  • 50. CLOSE THE RETROSPECTIVE
  • 51. ADD VARIATION AND FLAVOR Image  by  Zsuzsanna  Kilian  at  h1p://westofpersia.files.wordpress.com/2010/04/ground-­‐spices.jpg   Record Truthfully Process Concurrently Chickensoup For The Soul Conclude Coalescently Try Appreciative Inquiry Analyze Recurrent Themes Start Your Own Cookbook!
  • 52. RECORD TRUTHFULLY h1p://www.climatecrisis.net/  
  • 53. PROCESS CONCURRENTLY Image  by  Dude  at  h1p://www.dude.com  
  • 54. CHICKENSOUP FOR THE SOUL Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2006/09/11/the-­‐classic-­‐story-­‐of-­‐the-­‐pig-­‐and-­‐chicken/  
  • 55. CONCLUDE COALESCENTLY
  • 56. TRY APPRECIATIVE INQUIRY Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2007/07/30/feedback-­‐is-­‐anyone-­‐listening/  
  • 57. ANALYZE RECURRENT THEMES Image  via  Tim  Geelen  at  h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg  
  • 58. START YOUR OWN COOKBOOK! Image  by  Moleskine  at  h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jpg  
  • 59. JUST DO IT
  • 60. SCRAMBLE exercise RETROSPECTIVE 2
  • 61. SAMPLE exercises Set the stage Gather information Insights Define actions Close Brain writing Emotional Trend Line 3 complaints 5 minutes of fame Actions centered Fishbowl Gallery tour
  • 62. BRAINWRITING
  • 63. 3 COMPLAINTS Image  by  Anderson  Mancini  at  h1p://www.flickr.com/photos/ektogamat/2687444500/  
  • 64. 5 minutes of FAME Image  by  thegirlsmoma  at  h1p://www.flickr.com/photos/thegirlsmoma/2072461250/  
  • 65. ACTIONS CENTERED
  • 66. FISHBOWL Image  by  Nancy  White  at  h1p://www.flickr.com/photos/choconancy/3212222495/  
  • 67. GALLERY TOUR Image  by  pj_in_oz  at  h1p://www.flickr.com/photos/pj_in_oz/3326939259/  
  • 68. Wrap-up
  • 69. Laurens Bonnema •  Day-Job: Agile Consultant & Trainer at Xebia Utrechtseweg 49 1213 TL Hilversum lbonnema@xebia.com •  +31 6 40 124 679 •  Night-Jobs: IPMA Netherlands Program Group Agile Management Chairman Agile Holland Treasurer Agile Consortium Benelux Agile Master Certification Workgroup Member Agile Project Leadership Netherlands Chapter Chairman NLScrum Member •  Instant Messaging, Skype, Twitter: laurensbonnema Nick Oostvogels •  Job: Project addict at 4C Technologies Veldkant 33A 2552 Kontich, Belgium nick.oostvogels@gmail.com •  Blog: noostvog.wordpress.com Twitter: @nickoostvogels