FOSTERING
CONTINUOUS IMPROVEMENT
through RETROSPECTIVES
Nick Oostvogels
Laurens Bonnema
Image	
  by	
  inajeep	
  at	
  h"...
GOAL of this SESSION
WHY does
CONTINUOUS
IMPOVEMENT
matter?
WHAT the h*ll
are
RETROSPECTIVES?
HOW
do you
RUN them?
Image	
  by	
  shht!	
  at	
  h1p://www.flickr.com/photos/shht/524480606/	
  
TO HELP US
IMPROVE
AGENDA
Warm-up
exercise
CI, in which
form?
Exercise
2
Structure of
retrospective
Retrospective
1
Facilitator
Role
Anti-
pa...
Check-in
EXERCISE 1
SCHEDULED
in which FORM?
Image	
  by	
  bcymet	
  at	
  h1p://www.flickr.com/photos/bcymet/3564484236/	
  
TRIGGERED
Image	
  by	
  ciana13	
  at	
  h1p://www.flickr.com/photos/ciana13/1987634535/	
  
BLINDLY
implementing
EACH IDEA
can lead...
LEAN manufacturing - TPS
Image:	
  The	
  Toyota	
  Way	
  -­‐	
  Jeffrey	
  K.	
  Liker	
  	
  	
  
KAIZEN
KAI
(Change)
CHANGE for the BETTER
Image	
  by	
  lenaibojcdruz	
  at	
  h1p://www.flickr.com/photos/chaos/22725966/...
WHICH business ACTIVITIES
need to be IMPROVED?
KAIZEN EVENT
Planned
Crossfunctional team
2-10 days
2 types of KAIZEN
GEMBA KAIZEN
Continuous
People involved
On the workf...
Housekeeping
Muda elimination
Standardization
GEMBA KAIZEN
Image	
  by	
  ro_buk	
  at	
  h1p://www.flickr.com/photos/ro_bu...
Sort
Straighten
Shine
Standardize
Sustain
HOUSEKEEPING - 5 S
Seiri
Seiton
Seiso
Seiketsu
Shitsuke
MUDA
Elimination
STANDARDIZATION
GO to GEMBA first
CHECK GEMBUTSU
TEMPORARYcountermeasures
FIND ROOT CAUSE
STANDARDIZE to prevent
5 golden RULES
Working at the Gemba
General
Manager
Image	
  at	
  h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gem...
PROJECT POST-MORTEM
LESSONS LEARNED
SOFTWARE DEVELOPMENT
MORE FREQUENT with
ITERATIVE development
Agile RETROSPECTIVES
Ima...
Image	
  by	
  Jef	
  Cumps	
  
SET the STAGE
STRUCTURE of RETROSPECTIVE
GATHER
INFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE
SET the STAGE
GATHER
INFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE
GATHER
INFORMATION
CLOSESET the STAGE INSIGHTS
DEFINE ACTIONS
INSIGHTSSET the STAGE CLOSE
GATHER
INFORMATION
DEFINE ACTIONS
DEFINE ACTIONS
SET the STAGE INSIGHTS CLOSE
GATHER
INFORMATION
CLOSESET the STAGE INSIGHTS
DEFINE ACTIONSGATHER
INFORMATION
TRIGGER method
RETROSPECTIVE 1
Image	
  by	
  gr8witeninja	
  at	
  h1p://www.flickr.com/photos/jamesanderson/215651348/	
  
FACILITATOR
role
HISTORY
Image	
  by	
  Eugeni	
  Dodonov	
  at	
  h1p://www.flickr.com/photos/eugeni_dodonov/4743512951/	
...
trigger COMMUNICATION
keep ENERGY level UP
GUIDE through EXERCISES
RECORD
BLEND IN
FACILITATOR role
RESPONSIBILITIES
PARTICIPATORY
DECISION MAKING
Image	
  :	
  Facilitator’s	
  guide	
  to	
  parTcipatory	
  decision	
  making	
  -­‐	
  S...
ANTI-
PATTERNS
Image	
  by	
  Texture	
  jungle	
  at	
  h1p://www.flickr.com/photos/carladi/4164416520/	
  
Image	
  by	
  Lori	
  Hutchinson	
  at	
  h1p://www.flickr.com/photos/lorihutchinson/2837613821/	
  
Image	
  by	
  wwarby	
  at	
  h1p://www.flickr.com/photos/wwarby/3296379139/	
  
RIDICULING
Image	
  by	
  20th	
  Century	
  Fox	
  
DISMISSING
REMARKS
Image	
  by	
  Sean	
  Dreilinger	
  at	
  h1p://www.flickr.com/photos/seandreilinger/474738506/	
  
FLYING OVER
UNINTERESTING TOPICS
Image	
  by	
  Jason	
  Carter	
  at	
  h1p://www.flickr.com/photos/jcarter/1425422404/	
  
ABUSING
HIERARCHY
Image	
  by	
  Thruthout.org	
  at	
  h1p://www.flickr.com/photos/truthout/4479979191/	
  
NOT PARTICIPATING
Image	
  by	
  opacity	
  at	
  h1p://www.flickr.com/photos/opacity/3655692497/	
  
SKIPPING retrospectives
Image	
  by	
  Dread	
  Pirate	
  Jeff	
  at	
  h1p://www.flickr.com/photos/justageek/2358182341/	
  
DISTRACTING
behaviour
Image	
  by	
  ubikwit.net	
  at	
  h1p://www.flickr.com/photos/ubikwit/368938106/	
  
STATUS REPORT
Image	
  by	
  bsabarnowl	
  at	
  h1p://www.flickr.com/photos/bsabarnowl/4935829383/	
  
NO
CONCRETE ACTIONS
Image	
  by	
  Eleaf	
  at	
  h1p://www.flickr.com/photos/eleaf/2536358399/	
  
REFERRING to FAILURE
Image	
  by	
  dresmall	
  at	
  h1p://www.flickr.com/photos/dresmall/149081654/	
  
RETROSPECTIVE
COOKBOOK
Image	
  by	
  Dorling	
  Kindersley	
  at	
  h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDi...
RETROSPECTIVES GONE WRONG
Image	
  by	
  Nicki	
  Symington	
  at	
  h1p://www.bigsaucer.com/i/reuben.jpg	
  
•  No	
  structure	
  
•  PuCng	
  Eme	
  pressure	
  
•  Ridiculing	
  
•  Dismissing	
  remarks	
  
•  Flying	
  over	
 ...
PROVEN
RETROSPECTIVE
TECHNIQUES
Image	
  by	
  PragmaTc	
  Programmers	
  at	
  h1p://www.pragprog.com/images/covers/origi...
SET THE STAGE
GATHER DATA
Image	
  by	
  gizmodo	
  at	
  h1p://cache.gizmodo.com/assets/resources/2008/01/lego-­‐brick4-­‐Tmeline.jpg	
...
GENERATE INSIGHTS
Image	
  by	
  Kaptain	
  Kobold	
  at	
  h1p://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/	
...
DECIDE WHAT TO DO
Image	
  by	
  smashmethod	
  at	
  h1p://desktop-­‐world.info/wp-­‐content/uploads/2009/02/a_corkboard_...
CLOSE THE RETROSPECTIVE
ADD VARIATION
AND FLAVOR
Image	
  by	
  Zsuzsanna	
  Kilian	
  at	
  h1p://westofpersia.files.wordpress.com/2010/04/ground-...
RECORD TRUTHFULLY
h1p://www.climatecrisis.net/	
  
PROCESS
CONCURRENTLY
Image	
  by	
  Dude	
  at	
  h1p://www.dude.com	
  
CHICKENSOUP
FOR THE SOUL
Image	
  by	
  Clark	
  &	
  Vizdos	
  at	
  h1p://www.implemenTngscrum.com/2006/09/11/the-­‐clas...
CONCLUDE COALESCENTLY
TRY APPRECIATIVE
INQUIRY
Image	
  by	
  Clark	
  &	
  Vizdos	
  at	
  h1p://www.implemenTngscrum.com/2007/07/30/feedback-­...
ANALYZE RECURRENT
THEMES
Image	
  via	
  Tim	
  Geelen	
  at	
  h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg	
  
START YOUR OWN
COOKBOOK!
Image	
  by	
  Moleskine	
  at	
  h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jp...
JUST DO IT
SCRAMBLE exercise
RETROSPECTIVE 2
SAMPLE exercises
Set the
stage
Gather
information
Insights Define
actions
Close
Brain
writing
Emotional
Trend Line
3
compl...
BRAINWRITING
3 COMPLAINTS
Image	
  by	
  Anderson	
  Mancini	
  at	
  h1p://www.flickr.com/photos/ektogamat/2687444500/	
  
5 minutes of
FAME
Image	
  by	
  thegirlsmoma	
  at	
  h1p://www.flickr.com/photos/thegirlsmoma/2072461250/	
  
ACTIONS CENTERED
FISHBOWL
Image	
  by	
  Nancy	
  White	
  at	
  h1p://www.flickr.com/photos/choconancy/3212222495/	
  
GALLERY TOUR
Image	
  by	
  pj_in_oz	
  at	
  h1p://www.flickr.com/photos/pj_in_oz/3326939259/	
  
Wrap-up
Laurens
Bonnema
•  Day-Job:
Agile Consultant & Trainer at Xebia
Utrechtseweg 49
1213 TL Hilversum
lbonnema@xebia.com
•  +3...
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Fcitr public

  1. 1. FOSTERING CONTINUOUS IMPROVEMENT through RETROSPECTIVES Nick Oostvogels Laurens Bonnema Image  by  inajeep  at  h"p://www.flickr.com/photos/inajeep/6293310/  
  2. 2. GOAL of this SESSION WHY does CONTINUOUS IMPOVEMENT matter? WHAT the h*ll are RETROSPECTIVES? HOW do you RUN them?
  3. 3. Image  by  shht!  at  h1p://www.flickr.com/photos/shht/524480606/   TO HELP US IMPROVE
  4. 4. AGENDA Warm-up exercise CI, in which form? Exercise 2 Structure of retrospective Retrospective 1 Facilitator Role Anti- patterns Retrospective cookbook Retrospective 2 Sample exercises
  5. 5. Check-in EXERCISE 1
  6. 6. SCHEDULED in which FORM? Image  by  bcymet  at  h1p://www.flickr.com/photos/bcymet/3564484236/   TRIGGERED
  7. 7. Image  by  ciana13  at  h1p://www.flickr.com/photos/ciana13/1987634535/   BLINDLY implementing EACH IDEA can lead to this:
  8. 8. LEAN manufacturing - TPS Image:  The  Toyota  Way  -­‐  Jeffrey  K.  Liker      
  9. 9. KAIZEN KAI (Change) CHANGE for the BETTER Image  by  lenaibojcdruz  at  h1p://www.flickr.com/photos/chaos/22725966/   ZEN (Good)
  10. 10. WHICH business ACTIVITIES need to be IMPROVED?
  11. 11. KAIZEN EVENT Planned Crossfunctional team 2-10 days 2 types of KAIZEN GEMBA KAIZEN Continuous People involved On the workfloor Image  by  Mr  Thinktank  at  h1p://www.flickr.com/photos/tahini/4048650596/  
  12. 12. Housekeeping Muda elimination Standardization GEMBA KAIZEN Image  by  ro_buk  at  h1p://www.flickr.com/photos/ro_buk/309023740/  
  13. 13. Sort Straighten Shine Standardize Sustain HOUSEKEEPING - 5 S Seiri Seiton Seiso Seiketsu Shitsuke
  14. 14. MUDA Elimination STANDARDIZATION
  15. 15. GO to GEMBA first CHECK GEMBUTSU TEMPORARYcountermeasures FIND ROOT CAUSE STANDARDIZE to prevent 5 golden RULES
  16. 16. Working at the Gemba General Manager Image  at  h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gemba.html  
  17. 17. PROJECT POST-MORTEM LESSONS LEARNED SOFTWARE DEVELOPMENT MORE FREQUENT with ITERATIVE development Agile RETROSPECTIVES Image  by  code_marTal  at  h1p://www.flickr.com/photos/code_marTal/4145914957/  
  18. 18. Image  by  Jef  Cumps  
  19. 19. SET the STAGE STRUCTURE of RETROSPECTIVE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  20. 20. SET the STAGE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  21. 21. GATHER INFORMATION CLOSESET the STAGE INSIGHTS DEFINE ACTIONS
  22. 22. INSIGHTSSET the STAGE CLOSE GATHER INFORMATION DEFINE ACTIONS
  23. 23. DEFINE ACTIONS SET the STAGE INSIGHTS CLOSE GATHER INFORMATION
  24. 24. CLOSESET the STAGE INSIGHTS DEFINE ACTIONSGATHER INFORMATION
  25. 25. TRIGGER method RETROSPECTIVE 1 Image  by  gr8witeninja  at  h1p://www.flickr.com/photos/jamesanderson/215651348/  
  26. 26. FACILITATOR role HISTORY Image  by  Eugeni  Dodonov  at  h1p://www.flickr.com/photos/eugeni_dodonov/4743512951/  
  27. 27. trigger COMMUNICATION keep ENERGY level UP GUIDE through EXERCISES RECORD BLEND IN FACILITATOR role RESPONSIBILITIES
  28. 28. PARTICIPATORY DECISION MAKING Image  :  Facilitator’s  guide  to  parTcipatory  decision  making  -­‐  Sam  Kaner  
  29. 29. ANTI- PATTERNS Image  by  Texture  jungle  at  h1p://www.flickr.com/photos/carladi/4164416520/  
  30. 30. Image  by  Lori  Hutchinson  at  h1p://www.flickr.com/photos/lorihutchinson/2837613821/  
  31. 31. Image  by  wwarby  at  h1p://www.flickr.com/photos/wwarby/3296379139/  
  32. 32. RIDICULING Image  by  20th  Century  Fox  
  33. 33. DISMISSING REMARKS Image  by  Sean  Dreilinger  at  h1p://www.flickr.com/photos/seandreilinger/474738506/  
  34. 34. FLYING OVER UNINTERESTING TOPICS Image  by  Jason  Carter  at  h1p://www.flickr.com/photos/jcarter/1425422404/  
  35. 35. ABUSING HIERARCHY Image  by  Thruthout.org  at  h1p://www.flickr.com/photos/truthout/4479979191/  
  36. 36. NOT PARTICIPATING Image  by  opacity  at  h1p://www.flickr.com/photos/opacity/3655692497/  
  37. 37. SKIPPING retrospectives Image  by  Dread  Pirate  Jeff  at  h1p://www.flickr.com/photos/justageek/2358182341/  
  38. 38. DISTRACTING behaviour Image  by  ubikwit.net  at  h1p://www.flickr.com/photos/ubikwit/368938106/  
  39. 39. STATUS REPORT Image  by  bsabarnowl  at  h1p://www.flickr.com/photos/bsabarnowl/4935829383/  
  40. 40. NO CONCRETE ACTIONS Image  by  Eleaf  at  h1p://www.flickr.com/photos/eleaf/2536358399/  
  41. 41. REFERRING to FAILURE Image  by  dresmall  at  h1p://www.flickr.com/photos/dresmall/149081654/  
  42. 42. RETROSPECTIVE COOKBOOK Image  by  Dorling  Kindersley  at  h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html  
  43. 43. RETROSPECTIVES GONE WRONG Image  by  Nicki  Symington  at  h1p://www.bigsaucer.com/i/reuben.jpg  
  44. 44. •  No  structure   •  PuCng  Eme  pressure   •  Ridiculing   •  Dismissing  remarks   •  Flying  over  uninteresEng  topics   •  Abusing  hierarchy   •  Not  parEcipaEng   •  Skipping  retrospecEves   •  DistracEng  behaviour   •  Status  report   •  No  concrete  acEons   •  Referring  to  failure   WHICH ANTIPATTERNS DID YOU SPOT?
  45. 45. PROVEN RETROSPECTIVE TECHNIQUES Image  by  PragmaTc  Programmers  at  h1p://www.pragprog.com/images/covers/original/dlret.jpg   Set the Stage Gather Data Generate Insights Decide What to Do Close the Retrospective
  46. 46. SET THE STAGE
  47. 47. GATHER DATA Image  by  gizmodo  at  h1p://cache.gizmodo.com/assets/resources/2008/01/lego-­‐brick4-­‐Tmeline.jpg  
  48. 48. GENERATE INSIGHTS Image  by  Kaptain  Kobold  at  h1p://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/   The Good, The Bad, and The Ugly
  49. 49. DECIDE WHAT TO DO Image  by  smashmethod  at  h1p://desktop-­‐world.info/wp-­‐content/uploads/2009/02/a_corkboard_retrospecTve_by_smashmethod.jpg  
  50. 50. CLOSE THE RETROSPECTIVE
  51. 51. ADD VARIATION AND FLAVOR Image  by  Zsuzsanna  Kilian  at  h1p://westofpersia.files.wordpress.com/2010/04/ground-­‐spices.jpg   Record Truthfully Process Concurrently Chickensoup For The Soul Conclude Coalescently Try Appreciative Inquiry Analyze Recurrent Themes Start Your Own Cookbook!
  52. 52. RECORD TRUTHFULLY h1p://www.climatecrisis.net/  
  53. 53. PROCESS CONCURRENTLY Image  by  Dude  at  h1p://www.dude.com  
  54. 54. CHICKENSOUP FOR THE SOUL Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2006/09/11/the-­‐classic-­‐story-­‐of-­‐the-­‐pig-­‐and-­‐chicken/  
  55. 55. CONCLUDE COALESCENTLY
  56. 56. TRY APPRECIATIVE INQUIRY Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2007/07/30/feedback-­‐is-­‐anyone-­‐listening/  
  57. 57. ANALYZE RECURRENT THEMES Image  via  Tim  Geelen  at  h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg  
  58. 58. START YOUR OWN COOKBOOK! Image  by  Moleskine  at  h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jpg  
  59. 59. JUST DO IT
  60. 60. SCRAMBLE exercise RETROSPECTIVE 2
  61. 61. SAMPLE exercises Set the stage Gather information Insights Define actions Close Brain writing Emotional Trend Line 3 complaints 5 minutes of fame Actions centered Fishbowl Gallery tour
  62. 62. BRAINWRITING
  63. 63. 3 COMPLAINTS Image  by  Anderson  Mancini  at  h1p://www.flickr.com/photos/ektogamat/2687444500/  
  64. 64. 5 minutes of FAME Image  by  thegirlsmoma  at  h1p://www.flickr.com/photos/thegirlsmoma/2072461250/  
  65. 65. ACTIONS CENTERED
  66. 66. FISHBOWL Image  by  Nancy  White  at  h1p://www.flickr.com/photos/choconancy/3212222495/  
  67. 67. GALLERY TOUR Image  by  pj_in_oz  at  h1p://www.flickr.com/photos/pj_in_oz/3326939259/  
  68. 68. Wrap-up
  69. 69. Laurens Bonnema •  Day-Job: Agile Consultant & Trainer at Xebia Utrechtseweg 49 1213 TL Hilversum lbonnema@xebia.com •  +31 6 40 124 679 •  Night-Jobs: IPMA Netherlands Program Group Agile Management Chairman Agile Holland Treasurer Agile Consortium Benelux Agile Master Certification Workgroup Member Agile Project Leadership Netherlands Chapter Chairman NLScrum Member •  Instant Messaging, Skype, Twitter: laurensbonnema Nick Oostvogels •  Job: Project addict at 4C Technologies Veldkant 33A 2552 Kontich, Belgium nick.oostvogels@gmail.com •  Blog: noostvog.wordpress.com Twitter: @nickoostvogels
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