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    Fcitr public Fcitr public Presentation Transcript

    • FOSTERING CONTINUOUS IMPROVEMENT through RETROSPECTIVES Nick Oostvogels Laurens Bonnema Image  by  inajeep  at  h"p://www.flickr.com/photos/inajeep/6293310/  
    • GOAL of this SESSION WH WHY does AT NTINUOUS are the h *l CO l RET POVE MENT ROS IM P ECT IVE matter? S? HOW do you RUN them?
    • TO HELP US IMPROVE Image  by  shht!  at  h1p://www.flickr.com/photos/shht/524480606/  
    • Warm-up Sample exercise exercises CI, in which Retrospective form? 2 AGENDA Exercise Retrospective 2 cookbook Structure of Anti- retrospective patterns Retrospective Facilitator 1 Role
    • EXERCISE 1 Check-in
    • in which FORM? SCHEDULED TRIGGERED Image  by  bcymet  at  h1p://www.flickr.com/photos/bcymet/3564484236/  
    • BLINDLY implementing EACH IDEA can lead to this: Image  by  ciana13  at  h1p://www.flickr.com/photos/ciana13/1987634535/  
    • LEAN manufacturing - TPS Image:  The  Toyota  Way  -­‐  Jeffrey  K.  Liker      
    • KAIZEN KAI ZEN (Change) (Good) CHANGE for the BETTER Image  by  lenaibojcdruz  at  h1p://www.flickr.com/photos/chaos/22725966/  
    • WHICH businessACTIVITIES need to be IMPROVED?
    • 2 types of KAIZEN KAIZEN EVENT GEMBA KAIZEN Planned Continuous Crossfunctional team People involved 2-10 days On the workfloor Image  by  Mr  Thinktank  at  h1p://www.flickr.com/photos/tahini/4048650596/  
    • GEMBA KAIZEN Housekeeping Muda elimination Standardization Image  by  ro_buk  at  h1p://www.flickr.com/photos/ro_buk/309023740/  
    • HOUSEKEEPING - 5 S Sort Seiri Straighten Seiton Shine Seiso Standardize Seiketsu Sustain Shitsuke
    • MUDA Elimination STANDARDIZATION
    • 5 golden RULES GO to GEMBA first CHECK GEMBUTSU TEMPORARYcountermeasures FIND ROOT CAUSE STANDARDIZE to prevent
    • Working at the Gemba General Manager Image  at  h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gemba.html  
    • SOFTWARE DEVELOPMENT PROJECT POST-MORTEM LESSONS LEARNED MORE FREQUENT with ITERATIVE development Agile RETROSPECTIVES Image  by  code_marTal  at  h1p://www.flickr.com/photos/code_marTal/4145914957/  
    • Image  by  Jef  Cumps  
    • STRUCTURE of RETROSPECTIVE SET the STAGE INSIGHTS CLOSE GATHER DEFINE ACTIONS INFORMATION
    • SET the STAGE INSIGHTS CLOSE GATHER DEFINE ACTIONS INFORMATION
    • SET the STAGE INSIGHTS CLOSE DEFINE ACTIONS GATHER INFORMATION
    • SET the STAGE INSIGHTS CLOSE GATHER DEFINE ACTIONS INFORMATION
    • SET the STAGE INSIGHTS CLOSE GATHER DEFINE ACTIONS INFORMATION
    • SET the STAGE INSIGHTS CLOSE GATHER DEFINE ACTIONS INFORMATION
    • RETROSPECTIVE 1 TRIGGER method Image  by  gr8witeninja  at  h1p://www.flickr.com/photos/jamesanderson/215651348/  
    • FACILITATOR role HISTORY Image  by  Eugeni  Dodonov  at  h1p://www.flickr.com/photos/eugeni_dodonov/4743512951/  
    • FACILITATOR role RESPONSIBILITIES COMMUNICATION trigger keep ENERGY level UP GUIDE through EXERCISES RECORD BLEND IN
    • PARTICIPATORY DECISION MAKING Image  :  Facilitator’s  guide  to  parTcipatory  decision  making  -­‐  Sam  Kaner  
    • ANTI- PATTERNS Image  by  Texture  jungle  at  h1p://www.flickr.com/photos/carladi/4164416520/  
    • Image  by  Lori  Hutchinson  at  h1p://www.flickr.com/photos/lorihutchinson/2837613821/  
    • Image  by  wwarby  at  h1p://www.flickr.com/photos/wwarby/3296379139/  
    • RIDICULING Image  by  20th  Century  Fox  
    • DISMISSING REMARKS Image  by  Sean  Dreilinger  at  h1p://www.flickr.com/photos/seandreilinger/474738506/  
    • FLYING OVER UNINTERESTING TOPICS Image  by  Jason  Carter  at  h1p://www.flickr.com/photos/jcarter/1425422404/  
    • ABUSING HIERARCHY Image  by  Thruthout.org  at  h1p://www.flickr.com/photos/truthout/4479979191/  
    • NOT PARTICIPATING Image  by  opacity  at  h1p://www.flickr.com/photos/opacity/3655692497/  
    • SKIPPING retrospectives Image  by  Dread  Pirate  Jeff  at  h1p://www.flickr.com/photos/justageek/2358182341/  
    • DISTRACTING behaviour Image  by  ubikwit.net  at  h1p://www.flickr.com/photos/ubikwit/368938106/  
    • STATUS REPORT Image  by  bsabarnowl  at  h1p://www.flickr.com/photos/bsabarnowl/4935829383/  
    • NO CONCRETE ACTIONS Image  by  Eleaf  at  h1p://www.flickr.com/photos/eleaf/2536358399/  
    • REFERRING to FAILURE Image  by  dresmall  at  h1p://www.flickr.com/photos/dresmall/149081654/  
    • RETROSPECTIVE COOKBOOK Image  by  Dorling  Kindersley  at  h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html  
    • RETROSPECTIVES GONE WRONG Image  by  Nicki  Symington  at  h1p://www.bigsaucer.com/i/reuben.jpg  
    • WHICH ANTIPATTERNS DID YOU SPOT? •  No  structure   •  PuCng  Eme  pressure   •  Ridiculing   •  Dismissing  remarks   •  Flying  over  uninteresEng  topics   •  Abusing  hierarchy   •  Not  parEcipaEng   •  Skipping  retrospecEves   •  DistracEng  behaviour   •  Status  report   •  No  concrete  acEons   •  Referring  to  failure  
    • PROVEN RETROSPECTIVE TECHNIQUES Set the Stage Gather Data Generate Insights Decide What to Do Close the Retrospective Image  by  PragmaTc  Programmers  at  h1p://www.pragprog.com/images/covers/original/dlret.jpg  
    • SET THE STAGE
    • GATHER DATA Image  by  gizmodo  at  h1p://cache.gizmodo.com/assets/resources/2008/01/lego-­‐brick4-­‐Tmeline.jpg  
    • GENERATE INSIGHTS The Good, The Bad, and The Ugly Image  by  Kaptain  Kobold  at  h1p://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/  
    • DECIDE WHAT TO DO Image  by  smashmethod  at  h1p://desktop-­‐world.info/wp-­‐content/uploads/2009/02/a_corkboard_retrospecTve_by_smashmethod.jpg  
    • CLOSE THE RETROSPECTIVE
    • ADD VARIATION Record Truthfully AND FLAVOR Process Concurrently Chickensoup For The Soul Conclude Coalescently Try Appreciative Inquiry Analyze Recurrent Themes Start Your Own Cookbook! Image  by  Zsuzsanna  Kilian  at  h1p://westofpersia.files.wordpress.com/2010/04/ground-­‐spices.jpg  
    • RECORD TRUTHFULLY h1p://www.climatecrisis.net/  
    • PROCESS CONCURRENTLY Image  by  Dude  at  h1p://www.dude.com  
    • CHICKENSOUP FOR THE SOUL Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2006/09/11/the-­‐classic-­‐story-­‐of-­‐the-­‐pig-­‐and-­‐chicken/  
    • CONCLUDE COALESCENTLY
    • TRY APPRECIATIVE INQUIRY Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2007/07/30/feedback-­‐is-­‐anyone-­‐listening/  
    • ANALYZE RECURRENT THEMES Image  via  Tim  Geelen  at  h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg  
    • START YOUR OWN COOKBOOK! Image  by  Moleskine  at  h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jpg  
    • JUST DO IT
    • RETROSPECTIVE 2 SCRAMBLE exercise
    • SAMPLE exercises Set the Gather Insights Define Close stage information actions Actions centered Gallery tour Emotional Trend Line 3 Brain complaints writing 5 minutes Fishbowl of fame
    • BRAINWRITING
    • 3 COMPLAINTS Image  by  Anderson  Mancini  at  h1p://www.flickr.com/photos/ektogamat/2687444500/  
    • 5 minutes of FAME Image  by  thegirlsmoma  at  h1p://www.flickr.com/photos/thegirlsmoma/2072461250/  
    • ACTIONS CENTERED
    • FISHBOWL Image  by  Nancy  White  at  h1p://www.flickr.com/photos/choconancy/3212222495/  
    • GALLERY TOUR Image  by  pj_in_oz  at  h1p://www.flickr.com/photos/pj_in_oz/3326939259/  
    • Wrap-up
    • •  Day-Job: Agile Consultant & Trainer at Xebia Utrechtseweg 49 1213 TL Hilversum lbonnema@xebia.com •  +31 6 40 124 679 •  Night-Jobs: IPMA Netherlands Program Group Agile Management Chairman Laurens Agile Holland Treasurer Agile Consortium Benelux Agile Master Certification Workgroup Member Bonnema Agile Project Leadership Netherlands Chapter Chairman NLScrum Member •  Instant Messaging, Skype, Twitter: laurensbonnema •  Job: Project addict at 4C Technologies Veldkant 33A 2552 Kontich, Belgium nick.oostvogels@gmail.com Nick •  Blog: noostvog.wordpress.com Twitter: @nickoostvogels Oostvogels