What do we mean by “Body Language” ??The medium through whichpeople and animalscommunicate usinggestures, expressions andposture.
Why is Body Language important?• Body language plays a big role in intuition as it gives us messages about the other person, that we can interpret at an intuitive level. 55% 7% 38% Source: www.google.com
Components of Body Language Source: www.google.com
Facial Expressions There are some universal facial expressions; a smile, a frown, etc. Eye contact is direct and powerful. The use of eye contact varies significantly from culture to culture
HEAD- Nodding the head - “Yes” in most societies - “No” in some parts of Greece, Yugoslavia, Bulgaria, and Turkey- Tossing the head backward - “yes” in Thailand, the Philippines, India, Laos- Rocking head slowly, back and forth - “yes, I’m listening” in most Asian cultures 7
LookingHow long do you look? Staring- dehumanizes or challenges Glances - socially acceptable timing Appraisal- may indicate interestDo you look when you talk?Do you look when you listen?
EYES* Eye contacts - Encouraged in America, Canada, Europe - Rude in most Asian countries and in Africa* Raising eyebrows - “Yes” in Thailand and some Asian countries - “Hello” in the Philippines* Winking eye - Sharing secret in America and Europe - flirtatious gesture in other countries 9
EYES (Cont’d)* Closed eyes - bored or sleepy in America - “I’m listening and concentrating.” in Japan, Thailand, China 10
GesturesFidgeting shows boredom and restlessness.Pressing fingers together to form a steeple shows interests, assertiveness and determination.Touching the nose or rubbing eyes indicates discomfort.A hand to the back of the neck may indicate withdrawal from a conversation.
Open StanceInterested people always have an erect posture, pay attention and lean forwardA firm handshake will give the impression of assertiveness or honestyPeople showing open hands, both feet planted on the ground are acceptingA head tilted to the side indicates interest
Closed StanceLeaning backwards demonstrates aloofness or rejectionFolding arms across ones chest or body is protective and gives the impression of a closed, guarded and defensive character.People with arms folded, legs crossed and bodies turned away are signalling that they are rejecting messages.A head down is negative and judgmental
Different Cultures ...A crowded cultureWhat is your private space?
Personal SpaceThere are four distinct zones in which most people operate:Intimate Area 15-50 cmPersonal Area 0.5-1mSocial Area 1-3mGeneral Area 3m
When you invade my space.Reactions to an invasion of your space:- 1 Feel troubled 2 Get defensive 3 Become aggressive Retaliate
HANDS* Beckoning. * The Western way of getting attention (raising a hand with the index finger raised above head) could be considered rude in Japan, and also means “two” in Germany. * The Western “come here” gesture could be seen as an insult in most Asian countries. * In China, to beckon a waiter to refill your tea, simply turn your empty cup upside down. 17
HANDS (Cont’d)* Handshaking is a form of greeting in most Western cultures. * In the Middle East, a gentle grip is appropriate. * In most Asian cultures, a gentle grip and an avoidance of direct eye contact is appropriate. 18
FINGERS* The “O.K.” signal. (the thumb and forefinger form a circle) means * “fine,” or “O.K.” in most cultures, *“zero” or “worthless” in some parts of Europe *“money” in Japan *an insult in Greece, Brazil, Italy, Turkey, Russia and some other countries 19
FINGERS (Cont’d)Pointing. *Pointing with the index finger is common in North America and Europe. *But it is considered impolite in Japan and China where they favor using the whole open hand. *Malaysians prefer pointing with the thumb. 20
LIPS AND MOUTH* Whistle, yawn, smile, bite, point, sneeze, spit, kiss..* Kiss. In parts of Asia, kissing is considered an intimate sexual act and not permissible in public, even as a social greeting.* Kissing sound. To attract attention in the Philippines, to beckon a waiter in Mexico.* Finger tip kiss. In France, it conveys several messages, “That’s good!” “That’s great!” “That’s beautiful!.” 21
LIPS AND MOUTH (Cont’d)* Spitting. * Spitting in public is considered rude and crude in most Western cultures. * In the PRC and many other Asian countries, spitting in public is to rid a person’s waste and, therefore, is healthy. 22
Masks We Wear Public Masks Public smile Clothing Putting on my face Extended territory On the road At work Can we drop masks?
NONVERBAL BEHAVIOR INTERPRETATIONBrisk, erect walk ConfidenceStanding with hands on hips Readiness, aggressionSitting with legs crossed, foot kicking slightly BoredomSitting, legs apart Open, relaxedArms crossed on chest DefensivenessWalking with hands in pockets, shoulders hunched DejectionHand to cheek Evaluation, thinkingTouching, slightly rubbing nose Rejection, doubt, lyingRubbing the eye Doubt, disbeliefHands clasped behind back Anger, frustration, apprehensionLocked ankles Apprehension
Head resting in hand, eyes downcast BoredomRubbing hands AnticipationSitting with hands clasped behind head, legs crossed Confidence, superiorityOpen palm Sincerity, openness, innocencePinching bridge of nose, eyes closed Negative evaluationTapping or drumming fingers ImpatienceSteepling fingers AuthoritativePatting/fondling hair Lack of self-confidence; insecurityTilted head InterestStroking chin Trying to make a decisionLooking down, face turned away DisbeliefBiting nails Insecurity, nervousnessPulling or tugging at ear Indecision