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People-Centric Collaborative Tools and Technology Enable Teamwork, Innovation and Productivity by Greg Gorbach

People-Centric Collaborative Tools and Technology Enable Teamwork, Innovation and Productivity by Greg Gorbach

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  • 1. The Collaborative Enterprise: People-Centric Collaborative Tools andTechnology Enable Teamwork, Innovation, and Productivity Web 2.0 Collaborative Platforms February 8 2010 F b 8, Greg Gorbach Vice President ARC Advisory Group ggorbach@arcweb.com
  • 2. Collaboration Collaborate: to work jointly with others or together, especially in an intellectual endeavor 2 © ARC Advisory Group
  • 3. A Few Opportunities for CollaborationCollaboration is an integral part of business 3 © ARC Advisory Group
  • 4. Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches Telepresence Collaborative Devices ity Capabili Collaborative Authoring Presence Social Networks IM, Videochat, NetPhone i Business Process, Portals, Workflow Wikis, RSS Webcast BlackBerry eMail, Calendar In order to benefit from a Telephone technically savvy workforce, manufacturing practices and technologies must change Distant Past 2010 time Most Web 2.0 technologies & concepts must be modified or adapted if they are to support business requirements 4 © ARC Advisory Group
  • 5. The First Wave of Collaboration:App & Business Process Integration Business Enterpris e Domain o rt pp Su S ervices Materials Mgt Operations p Fulfillment Customers Suppliers Value Chain Domain R D&E n ig D es L ifecycle Domain y Production 5 © ARC Advisory Group
  • 6. The Collaboration Gap Enterprise EmergingCapabilities Requirements• Middleware Technology Collaboration • Configurable• Role-based Role based Platforms Requirements collaboration workplace environment• BI • Web 2.0• Analytics technologies• BPM • Security• Workflow • Confidentiality • Reliability 6 © ARC Advisory Group
  • 7. People-Centric Collaboration Technologies Basic Shared Real-time Social Cloud Communication Publishing Workspace Interaction Collaboration Applications & Scheduling • eMail • Web Pages • Documents • Web Meeting • e.g FaceBook, • Widgets • Calendar • Blogs • Wikis • Messaging Twitter • Applications • Contacts • News Feeds • Blogs • Voice & Video • Device Space • Mashups • Tasks • etc. • Forums • Presence • Device Tweets • etc. • Team • Mobile • Corporate Calendar Experts • Project Mgmt, • Crowdsourcing Workflow • etc. • etc. 7 © ARC Advisory Group
  • 8. Collaborative Devices Emerge“Social Networking” type space enables device communities Planner Service Engineer Interactive Chat: Technical T h i l - Respond to status request Support - Run diagnostics - Upload error logs - etc. Shift Supervisor Operator PM2009a1 pipeline mixer pp Device Users, Technical Support, and Service Technicians Can Interact via the Device’s Collaboration Workspace 8 © ARC Advisory Group
  • 9. Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches Telepresence Collaborative Devices ity Capabili Collaborative Authoring Presence Social Networks IM, Videochat, NetPhone i Business Process, Portals, Workflow Wikis, RSS Webcast BlackBerry eMail, Calendar Telephone Distant Past 2010 time 9 © ARC Advisory Group
  • 10. Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches Telepresence Collaborative Devices ity Capabili Collaborative Authoring Presence Social Networks IM, Videochat, NetPhone i Business Process, Portals, Workflow Wikis, RSS Webcast BlackBerry eMail, Calendar Telephone Distant Past 2010 time 10 © ARC Advisory Group
  • 11. Collaboration EnvironmentProvides the tools for collaborative work Enterprise Collaboration Department, Department Platform Site, or Organization External Partner External Enterprise Collaboration Platform Individual Collaboration Environment It takes more than a desk and a phone… t k th d k d h 11 © ARC Advisory Group
  • 12. Enterprise Technology Platforms are BecomingEnterprise Collaboration Platforms Operations Business Enterprise Collaboration Department, Platform Site, or Organization External Lifecycle Suppliers Customers Supply Chain Partner External Automation Enterprise Technology Platforms are evolving to support growing collaboration requirements 12 © ARC Advisory Group
  • 13. The Collaboration Gap is Closing Enterprise Enterprise EmergingCapabilities Requirements• Middleware Technology Collaboration Collaboration • Configurable• Role-based Role based Platforms Platform Requirements collaboration workplace environment• BI • Web 2.0• Analytics technologies• BPM • Security• Workflow • Confidentiality • Reliability Enterprise Technology Platforms are evolving to support growing collaboration requirements 13 © ARC Advisory Group
  • 14. The Collaborative Enterprise Market pressures reward companies that dynamically respond to changing conditions ‘Dynamic’ implies continuous change (innovation) Innovation is accelerated when people/organizations collaborate (work together towards a goal) Technology can enable collaboration necessary for enhanced innovation; collaboration technologies are evolving Every company has many potential opportunities to benefit from i f improved collaboration d ll b i Every project/initiative has a collaborative dimension which should be given its due A C ll b Collaborative Enterprise seeks to leverage (collaborative) ti E t i k t l ( ll b ti ) technology to compete in a dynamic environment through: • Improving the effectiveness of Teams, Projects, and Initiatives • F ilit ting b o d inno tion in business model strategies, Facilitating broad innovation b ine models, t tegie tactics, and business management 14 © ARC Advisory Group
  • 15. Technology Facilitates Collaboration Innovation Collaboration Platform Collaborative Enterprise New Business Models, Tools and Relationships andProducts, and Techniques Technologies Processes Collaborative Enterprise Tools Enable Innovation and Collaboration across all Dimensions Di i 15 © ARC Advisory Group
  • 16. Thank You For more information, contact the author atggorbach@arcweb.com or visit our web pages at www.arcweb.com www arcweb com 16 © ARC Advisory Group