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E government

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E-government in ICT and society, and the Kenyan perspective

E-government in ICT and society, and the Kenyan perspective

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  • 1. MwendwaKivuva1014638
    E-Government in ICT and Society
    CMT406
    at Catholic University of Eastern Africa CUEA – www.cuea.edu
    Main Campus, Nairobi.
    March 2011
    kivuva@transworldafrica.com
    www.transworldafrica.com
    1
  • 2. CONTENTS
    • What is e-government?
    • 3. E-government segments
    • 4. Why have E-Gov?
    • 5. Benefits of E-gov
    • 6. Prospective Applications of E-Gov
    • 7. Sample E-Gov projects in Kenya
    • 8. E-Gov in Kenya - KRA scenario
    • 9. Shared Government services – Kenya
    • 10. Shared Government services - Kenya
    • 11. EMACS in Kenya
    • 12. Rationale for eGovernment in Kenya
    • 13. Institutional Arrangements for Kenya eGovernment
    • 14. Non-internet e-Government
    • 15. Risks of E-Government
    • 16. Benefits of e-government
    2
  • 17. Desired outcomes
    Define e-government
    Get advantages of E-Gov
    Get risks of E-Gov
    Identify E-Gov in the Kenyan scenario
    Identify applications of E-Gov
    3
  • 18. What is E-Government?
    e-Government (short for electronic government, also known as e-gov, digital government, online government, or connected government) generally involves using ICTs to transform both back-end and front-end government processes and provide services, information and knowledge to all government customers, that is the public, businesses, government employees and other government agencies. e-Government uses a range of information technologies, such as the Wide Area Networks, Internet, and Mobile Computing, to transform government operations in order to improve effectiveness, efficiency, service delivery and to promote democracy.
    4
  • 19. Definition (cont)
    Essentially, the term e-Government or also known as Digital Government, refers to 'How government utilized IT, ICT and other telecommunication technologies, to enhance the efficiency and effectiveness in the public sector' (Jeong, 2007).
    5
  • 20. E-gov segments
    E-government can thus be segmented into what are known as primary delivery models. These digital interaction can be between a government and citizens (G2C), government and businesses/commerce/eCommerce (G2B), and between government agencies (G2G), Government-to-Religious Movements/Church (G2R), Government-to-Households (G2H). This digital interaction consists of governance, information and communication technology (ICT), business process re-engineering (BPR), and e-citizen at all levels of government (city, state/province, national, and international).
    6
  • 21. Why have E-Gov?
    e-Government is a fundamental element in the modernization of Government. It provides a common framework and direction across the public sector and enhances collaboration within and among public sector organizations and institutions, between Government and the business community, and between Government and the citizens that it serves in the implementation of Government Policies. It also identifies ways of developing the skills needed by public servants to realize the new opportunities offered by ICT advancement such as the internet.
    7
  • 22. Benefits of E-gov
    The adoption and use of the e-government strategy has significant benefits for government in the delivery of more effective and efficient information and services to the customers of governments
    Simplifying delivery of services to citizens
    Minimizing the government bureaucracy
    Improved interactions among government units and with business, industry and citizens
    Increased empowerment of citizens and businesses through access to information, knowledge and services
    More efficient government management
    Improved productivity (and efficiency) of government agencies
    More effectively, cheaper and more convenient delivery of information, knowledge and services
    Making it possible for citizens, businesses, other levels of government and government  employees to easily find information and get service from the government and government agencies
    Strengthened legal system and law enforcement
    Improved quality of life for disadvantaged communities
    Broadened public participation
    8
  • 23. Prospective Applications of E-Gov
    Government Pension Administration
    Driver’s License Registration
    Wealth Declaration Form
    High Court Registrar
    Company Registration
    Land Title Registration
    Within each of these interaction domains, four kinds of activities take place:-pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.
    two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
    conducting transactions, e.g.: lodging tax returns, applying for services and grants.
    governance, e.g.: online polling, voting, and campaigning.
    9
  • 24. Sample E-Gov projects in Kenya
    Apply for Public Service Jobs
    Registrar of persons - Track status of ID & Passport through sms
    Exam Results & Candidate Selection
    Report Corruption Online
    HELB Loan Repayment Status
    Business Licensing e-Registry
    FORMS: - KRA FormsPolice Abstract & P3 Forms, Immigration Forms
    Procurement – tenders.go.ke – All government tenders
    Common portal for all services
    10
  • 25. E-Gov in Kenya - KRA scenario
    Pin and VAT certificate application
    Submit Tax Returns Online
    Customs Services Online - Long room clearance of import cargo (Simba system)
    Import Declaration Application
    Manifest lodging
    Good declaration
    11
  • 26. Shared Government services - Kenya
    Has two aspects, Central Government, and Local government
    Government Exchange (GeX). Government Common Core Network – GoK private Network
    Call centers at Nyayo house
    Lack of a shared service caused police to demolish two flats after not sharing Information with Ministry of roads in 2010
    12
  • 27. Shared services projects Description
    Shared Services enable public sector organizations to be more effective and efficient in their day to day operations. This enables resources to be efficiently used to deliver core services to citizens and the business community, while the non-core back office operations of ministries, state corporations, and so on, are carried out in a shared environment. 
    Benefits of shared services
    Economies of Scale; shared services can help minimize capital and operating costs and encourage inter-agency cooperation by achieving economies of scale by sharing services within the organization.
    Sharing of expenses across agencies allows disperse organization agencies/ departments to take advantage of the latest technology without incurring substantial capital expenditures.
    Focus on core competencies therefore Government agencies spend less time and fewer resources on their respective IT infrastructures, focusing instead on their core competencies needed to better serve the public. 
    13
  • 28. EMACS in Kenya
    Kenya has an email solution for all Civil Servants, EMACS (Enterprise Messaging And Collaboration System) which is intended to improve cross-ministry/agency communication. Public sector organizations (at all levels) continue to face challenges with inter- and intra-agency communications – from emergency preparedness and management to budgeting and basic health and human services. The solution to these challenges is: improved collaborative work processes and streamlined sharing of information across public sector entities.
    14
  • 29. Rationale for eGovernment in Kenya
    Improve GoK’s delivery of services to citizens
    Increase type and quality of information from and to citizens
    Increase GoK’s ability to ensure transparency and support anti-corruption efforts
    Increase communications traffic flows contributing to viability of investments in infrastructure
    Contribute to vision 2030 economic policy objectives
    Help build trust between government and citizens
    15
  • 30. Prospective Applications
    Government Pension Administration
    Driver’s License Registration
    Wealth Declaration Form
    High Court Registrar
    Company Registration
    Land Title Registration
    Within each of these interaction domains, four kinds of activities take place:-pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.
    two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
    conducting transactions, e.g.: lodging tax returns, applying for services and grants.
    governance, e.g.: online polling, voting, and campaigning.
    16
  • 31. Institutional Arrangements for Kenya eGovernment
    ICT Board under the Ministry of Information and Communications
    TCIP Implementation with Director, Finance and Procurement Specialists, CTO, Monitoring & Evaluation, and Governance in close collaboration with the beneficiaries
    Governance Oversight Committee
    Representatives from public and private sector
    Risk Management
    Performance Agreements
    Communications Strategy
    17
  • 32. Non-internet e-Government
    While e-government is often thought of as "online government" or "Internet-based government," many non-Internet "electronic government" technologies can be used in this context. Some non-Internet forms include telephone, fax, PDA, SMS text messaging, MMS, wireless networks and services, Bluetooth, CCTV, tracking systems, RFID, biometric identification, road traffic management and regulatory enforcement, identity cards, smart cards and other Near Field Communication applications; polling station technology (where non-online e-voting is being considered), TV and radio-based delivery of government services (e.g., CSMW), email, online community facilities, newsgroups and electronic mailing lists, online chat, and instant messaging technologies.
    18
  • 33. Risks of E-Government
    Hyper-surveillance (No privacy)
    Cost
    Inaccessibility
    False sense of transparency and accountability
    19
  • 34. Benefits of e-government
    Democratization
    Environmental bonuses
    Speed, efficiency, and convenience
    Public approval
    Improve government services
    Improve efficiency, (mass processing tasks, data collection & transmissions, communication with customers)
    20
  • 35. Q?
    21

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