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Jan lekszycki   parallels-automation-platform-overview-sep10 Jan lekszycki parallels-automation-platform-overview-sep10 Presentation Transcript

  • Parallels Automation – Executive Summary Jan Lekszycki, Sales Manager Hosting Eastern Europe Oct. 2010
  • Parallels at a Glance
  • Parallels Automation Momentum • Over 500 companies with over 1,500 automation modules • Sites:‘04 – 75 ‘05 – 120 ‘06 – 200 ‘07 – 350 ’08 – 500 ’09 – 700+ Telco/ ISP Mass Market Hosting VAR & SaaS ISV 3
  • Parallels Value Proposition to Telcos & Hosters • Grow revenue and profit • Increase revenue and customer share of wallet by upselling and cross-selling to existing customers • Expand market reach and potential • Improve existing services and develop new bundled services • Quickly launch new services • Stay ahead of changing market requirements and reduce churn • Run business operations with minimal staff and capital • Reduce operational costs and improve margins 4
  • SMB’s as End-Customers – what do they need from IT (I) ? 5
  • Parallels Automation: A Complete Solution
  • Parallels Operations Automation - Services & Infrastructure MS OCS
  • Parallels Business Automation Big Picture Internal External Services Core Services Order Domain Gate CRM Taxation Processing Workflow Helpdesk Notifications Engine License Gate Promos & Service Plan Accounting Discounts Manager System Payment Gate Reporting E-Commerce Subscriptions System Fraud Screening Resellers ERP System SSL Gate Parallels Internal Service Plan Plan Service Service Plan Operations Provisioning Management Management Management Automation System(s) Provisioning
  • Delegate admin – 4 Tiers of Control Panels Provider Control Panel Reseller Control Panel • Manage Infrastructure • Manage Resources • Manage Customers & Resellers • Manage Customers Cut Costs • Manage Products • Customize Products Customer Control Panel End User Control Panel • Order/Upgrade/Cancel Services • Manage Services • Review Payments & Invoices • Manage Contact Info • Manage Users • Request Support
  • Parallels Business Automation: Capabilities • Services • One-Time and Recurring Charges • Define any kind of Product Enable New Business Models • Services/Prices defined at the Resource-Level • Product to Product Upgrades • Online Store • Customizable Storefront • Completely Brandable • Built using PBA API • Workflows • Customizable Order Flow • Automated and Manual Steps • System Event Handlers & Notifications
  • Parallels Business Automation: Capabilities • Billing and Chargeback • Recurring Charges • One-time (Setup, Renewal, Transfer) Enable New Business Models • Customizable Billing Periods • Resource Usage Collection • Promotions and Discounts • Promo Codes, By Plan, Resource, Customer • Fixed Promotion Prices and Percentage Discounts • Promotion Periods • Reseller Management • Multiple levels of resellers • Branded online store and Control Panel • Resell Providers products or create their own
  • Cloud Services Available today with Parallels Automation SaaS Delivery hundreds of applications as a service, based on APS Standard Microsoft Exchange Automated ordering, provisioning, billing, and control panels for Software as a Service Exchange 2003, 2007 + 2010, Plus Customer AD Integration Unified Microsoft Office Communication Server (including R2/Voice) Communications Mobile Access Messaging Security Message Archiving Microsoft SharePoint Automated ordering, provisioning, and billing for SharePoint sites. Integrated delivery with Exchange. Track users and site storage. MS Dynamics CRM Automated provisioning of Dynamics CRM accounts and users. Virtualized Services Offer VPS, VM’s and Desktops and cloud computing Infrastructure as Dedicated Cloud Bare metal provisioning, IP address management, remote re-boot, and a Service Hosting automated re-imaging from a customer control panel. Website Hosting Shared Webhosting on Windows (WBH) and Linux NG No system in the market does what PA does! Delegated Management of all IT and Services on Large Scale And Complete Back-office Automation
  • Microsoft Enabled Solutions by Parallels Shared Web and Database Hosting DNS Dedicated Hosting Virtual Desktops Coming Virtual Servers/Cloud Hosted CRM Hosted Business Email and Collaboration Microsoft Online New Services
  • BPOS Syndication Module •Parallels Automation • Leading Cloud Services Delivery software from a Microsoft Gold Certified Partner • Automated provisioning and billing for BPOS Syndication • Plugs into a CSP’s existing billing and provisioning infrastructure Parallels Automation •Why Parallels? • Time to Market: Providers get to market Additional Services with BPOS in as little as 30-45 days • Profitable Bundles: Providers can easily create/modify bundles to maximize ARPU • New Services: Providers can quickly launch new MS Services with no additional work
  • Linux Shared Hosting Module NG (Next Generation) H2E Cluster Components • Load Balancer • Required for High Availability, Dynamic Load Internet Redistribution and Seamless Capacity Management • Linux LVS can be used for cheap solution HTTP(s) Requests • Any load balancing devices that provide direct routing and sticky sessions are supported as well Load Balancer Load Balancer • Web-Servers • Every web-server can process requests for any site • Apache was chosen to utilize its specific features (.htaccess …) widely used in existing websites and Apache Pro Apache Pro sshd sshd required for seamless migration FTPD FTPD H2E H2E • Web-Servers are also handle FTP and SSH Module H2E NSS Module H2E NSS Customers’ connections plugin … plugin Databases MySQL • DB Servers PgSQL H2E H2E • Customers’ MySQL or PostgreSQL databases are Caching Web-Server 1 Caching Web-Server k DB Servers handled by separate servers set service service • NFS Shared Storage • NFS3 file systems are used to store sites content; all file systems are mounted to all web-servers Sites’ content Sites’ configuration • Configuration Database (NFS3) (SQL) • Configuration of all sites handled by system stored in … Central configuration database File system 1 File system m Conf. DB Conf.DB Replica NFS Shared Storage Configuration Database 15
  • Parallels SaaS Ecosystem Drives Customer Value 100s of ISVs 1000+ Service Providers 10M+ SMB Customers Access to channel of Utilize applications to Applications that solve service providers increase SMB business needs with access to 10M+ customer ARPU and available through SMBs reduce churn Marketplace and APS Catalog visit www.apsstandard.org for more information! 16
  • Enables YOU to Be the “App Store” for SMB’s Easily make Solutions available to CSP’s Customers the APS Application Catalog Over 1 million downloads in past 12 months 17
  • 300+ SaaS Options and Growing, based on APS Visit the website of Parallels‘ Application Packaging Standard: www.apsstandard.org
  • eCommerce Hosting Module (ePages+APS) Instant delivery of Onlineshops for SMB‘s Full upsell path supported Advanced options for Enterprises Integration ability into ERP‘s, Delivery Services and so on..  Full provisioning & billing over Parallels Automation  Upsell path More information: www.epages.de supported
  • Online Backup Module (BackupAgent + APS) • Online backup software platform • Online Backup Client • Backup Server • To be integrated with Parallels Automation (POA & PBA) ! • For Service Providers • Branded or whitelabel software • Multi-tenant (3 layers) and scalable • Integrates with HMC and Active Directory • Available languages: English, Spanish, French, German, Dutch, Italian and Polish • Backup-as-a-Service • SLA-based backup and recovery • Supports Desktops and Servers for backup • Support for all popular OS’s • Support MS Exchange and SQL Server
  • Parallels helps its Partners become profitable providers of Cloud services Questions? 21