A world without wires An analyst perspective on enterprise mobility strategies Sam Higgins, Research Director May 2009

Longhaus; Australia’s ICT analyst firm Globally recognised as one of Australia's leading boutique ICT research and advisory companies. Offering localised research and analysis to assist major organisations overcome the challenges presented by the adoption of global ICT solutions.

Globally recognised as one of Australia's leading boutique ICT research and advisory companies. Offering localised research and analysis to assist major organisations overcome the challenges presented by the adoption of global ICT solutions.

Always remember wireless is the means by which we access the benefits of mobility The result Productivity Data Accuracy Process Improvement Commercial-in-confidence The means Local Examples: City Councils using Mobile Work Orders Utility Providers using Near-Field Mobile Meter Reading Police using Dedicated Information Access Terminals

The result

Productivity

Data Accuracy

Process Improvement

The means

Local Examples:

City Councils using Mobile Work Orders

Utility Providers using Near-Field Mobile Meter Reading

Police using Dedicated Information Access Terminals

Mobility requires addressing three overlapping “targets” within the wireless enterprise Commercial-in-confidence Remote Employee Information Access Mobile Worker Process Enablement Instrumented Assets Service Management

Yet despite the obvious benefits, mobility is not a business driver in and of itself Commercial-in-confidence 8% of enterprises saw teleworking as a high priority, with 46% seeing this as a medium priority

Australian mobile email usage indicates enterprise mobility still has a long way to go

But prerequisite activities are being undertaken, just not immediately focused on mobility Preparing for mobility requires more than just some new kit UC and NAC can be triggers for mobility discussions Mobile strategies must encompass multiple factors No single company today has the “mobility” blueprint Commercial-in-confidence

Preparing for mobility requires more than just some new kit

UC and NAC can be triggers for mobility discussions

Mobile strategies must encompass multiple factors

No single company today has the “mobility” blueprint

Pressure is building from outside the organisations to formalise the enterprise mobility strategy Consumer-isation Consumers acquiring small form factor, high powered wireless devices Substitution Individuals using personal mobile devices for corporate access “ Zero cost” infrastructure Packaging of 3G data and voice with phones and netbooks On versus off deck content Mobile telcos being increasingly forced to act as wireless ISPs Application Stores Availability of easily purchased, purpose built mobile applications Commercial-in-confidence

Consumer-isation

Consumers acquiring small form factor, high powered wireless devices

Substitution

Individuals using personal mobile devices for corporate access

“ Zero cost” infrastructure

Packaging of 3G data and voice with phones and netbooks

On versus off deck content

Mobile telcos being increasingly forced to act as wireless ISPs

Application Stores

Availability of easily purchased, purpose built mobile applications

Thank you Longhaus Head Office Level 30, AMP Place 10 Eagle Street Brisbane QLD 4000 Longhaus Research Centre 7/269 Abbotsford Road Bowen Hills QLD 4006 p: +61 7 3868 4796 f: +61 7 3303 8445 [email_address] Sam Higgins Research Director [email_address] +61 412 621 014 Commercial-in-confidence

Longhaus Head Office

Level 30, AMP Place

10 Eagle Street

Brisbane QLD 4000

Longhaus Research Centre

7/269 Abbotsford Road

Bowen Hills QLD 4006

p: +61 7 3868 4796

f: +61 7 3303 8445

[email_address]

Sam Higgins

Research Director

[email_address]

+61 412 621 014