Implementing Confluence in to a global SME


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Nick Hales, AOMi - London AUG, April 19 2011

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Implementing Confluence in to a global SME

  1. 1. Implementing Confluence into a Global SME<br />Nick Hales<br />
  2. 2. AOM International<br />Leaders in Active Operations Management<br />Methodology & Workware software deployed 1994<br />Over 30,000 people ‘capacity-planned’ every day<br />
  3. 3. The Journey of MyActiveOps<br /><br />
  4. 4. Who are we?<br />
  5. 5. What do we want to Achieve?<br />
  6. 6. Current Knowledge Management & Collaboration<br />
  7. 7. How do we solve the problem?<br />Password<br />Workware™<br />email<br />CIP<br />CBP<br />SharePoint<br />Academy<br />Forum<br />Partner Capability<br />Hard Discs<br />Client Capability<br />Activeops web site<br />Collaboration<br />Knowledge Management<br />Business Intelligence<br />Documentation<br />Shared Drives<br />
  8. 8. Grouping by Function!<br />Workware™<br />email<br />CIP<br />CBP<br />SharePoint<br />Forum<br />Partner Capability<br />Hard Discs<br />Client Capability<br />Academy<br />Activeops web site<br />PASSWORD<br />Knowledge Management<br />Documentation<br />Shared Drives<br />Collaboration<br />Business Intelligence<br />
  9. 9. Technology to help?<br />Crowd is a single sign-on (SSO) application for as many users, web applications and directory servers as needed<br /><br />Workware™<br />email<br />CIP<br />CBP<br />SharePoint<br />Forum<br />Partner Capability<br />Hard Discs<br />Client Capability<br />Academy<br />Activeops web site<br />JIRA lets you prioritise, assign, track, report and audit your 'issues,' whatever they may be — from software bugs and help-desk tickets to project tasks and change requests<br /><br />PASSWORD<br />CROWD<br />Knowledge Management<br />Collaboration<br />Business Intelligence<br />JIRA<br />CONFLUENCE<br />Confluence is a simple, powerful wiki that lets you create and share pages, documents and rich content. <br /><br />
  10. 10. Architecture end-vision<br />Forum<br />Academy<br />Workware™<br />SVN Code Repository<br />FishEye opens your source code repository and helps development teams keep tabs on what's going on. <br />Track code changes, stay notified of commits via RSS, and search through the guts of your Subversion, CVS or Perforce repository — all from the comfort of the Web. <br /><br />. <br /><br />CROWD<br />Single Sign-on (AOMi Portal)<br />CONFLUENCE<br />JIRA<br />FishEye<br />Bamboo<br />Adaptist Theme Builder<br />Atlassian<br />Theme Builder is the fastest way to customise Confluence - using a visual editor and simple wiki notation. You can radically alter the way Confluence looks in a matter of days.<br /><br />Bamboo is a continual integration tool designed to increase productivity and improve code quality. <br />By automatically compiling and testing code as it changes, Bamboo provides instant feedback for developers and allows quick collaboration. <br /><br />. <br />
  11. 11. What ELSE could we use a Collaboration tool for?<br />Workware™<br />email<br />CIP<br />CBP<br />SharePoint<br />Forum<br />Partner Capability<br />Hard Discs<br />Client Capability<br />Academy<br />Activeops web site<br />Self help/ How do I pages<br />Implementation toolkit (with Cordys)<br />Dynamic web content<br />Client specific dashboards<br />Client project collaboration<br />Partner project collaboration<br />AOMi Process Library<br />Client Configuration Information<br />Resource Utilisation Calendars<br />PASSWORD<br />Knowledge Management<br />Collaboration<br />Business Intelligence<br />
  12. 12. Lack of understanding and/or Apathy<br />Lack of vision<br />Incumbent and alternative technology<br />Fixed mindsets<br />Infrastructure<br />The challenges faced during deployment<br />
  13. 13. Overcoming adversity!<br />Norman Vincent Peale: Enthusiasm releases the drive to carry you over obstacles[…]<br />Jean De La Bruyere:<br />Out of difficulties grow miracles.<br />ZigZiglar:Sometimes adversity is what you need to face in order to become successful.<br />Start ”SMALL” – Proof of Concept<br />Focused Solution<br />Under the cost radar<br />Internal<br />Specific<br />Reduce, reuse, recycle<br />Treat it like a secret, but tell everyone!<br />
  14. 14. Confluence within AOMi<br />Public KDB<br />External<br />Collaboration<br />Implementation<br />Documentation<br />Internal<br />Communication<br />Product<br />Management<br />HR<br />ISO27001<br />Internal<br />Knowledge<br />
  15. 15. From small acorns do mighty oaks grow!<br /><ul><li> 34 spaces
  16. 16. 2,373 pages of content (7,013 including archives)
  17. 17. 109 Users in 48 groups
  18. 18. 2,500 visits per month
  19. 19. 400 visitors from 50 different countries!</li></li></ul><li>Roger’s Innovation Adoption Curve<br />AOMi<br />
  20. 20. Lessons Learnt<br /><ul><li> Don’t worry about getting it right first time
  21. 21. Except Group and Space security!
  22. 22. Accept there will be laggards
  23. 23. Information is power and never easily relinquished
  24. 24. WebDAV on Windows 7 SUCKS!!
  25. 25. Make the system Robust, Reliable and Responsive (3Rs)
  26. 26. K.I.S.S i.e. Limit plug-ins and use simple structures
  27. 27. Engage the business for direction (steering committee)
  28. 28. Decentralise administration
  29. 29. Let demand drive costs
  30. 30. Never give in, never give up…</li></li></ul><li>The Future!<br /><ul><li> Moving Confluence/MyActiveOps into BAU and a new home
  31. 31. Deploy JIRA to all Clients, Divisions and Franchisees as Service</li></ul> Relationship Management (SRM)<br /><ul><li> SRM Mobile!
  32. 32. GreenHopper?
  33. 33. "Second star to the right and straight on 'til morning.“ (J.M.Barrie)</li></li></ul><li>Questions?<br />