Implementing Confluence in to a global SME

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Nick Hales, AOMi - London AUG, April 19 2011

Nick Hales, AOMi - London AUG, April 19 2011

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  • 1. Implementing Confluence into a Global SME
    Nick Hales
  • 2. AOM International
    Leaders in Active Operations Management
    Methodology & Workware software deployed 1994
    Over 30,000 people ‘capacity-planned’ every day
  • 3. The Journey of MyActiveOps
    http://myactiveops.com
  • 4. Who are we?
  • 5. What do we want to Achieve?
  • 6. Current Knowledge Management & Collaboration
  • 7. How do we solve the problem?
    Password
    Workware™
    email
    CIP
    CBP
    SharePoint
    Academy
    Forum
    Partner Capability
    Hard Discs
    Client Capability
    Activeops web site
    Collaboration
    Knowledge Management
    Business Intelligence
    Documentation
    Shared Drives
  • 8. Grouping by Function!
    Workware™
    email
    CIP
    CBP
    SharePoint
    Forum
    Partner Capability
    Hard Discs
    Client Capability
    Academy
    Activeops web site
    PASSWORD
    Knowledge Management
    Documentation
    Shared Drives
    Collaboration
    Business Intelligence
  • 9. Technology to help?
    Crowd is a single sign-on (SSO) application for as many users, web applications and directory servers as needed
    http://www.atlassian.com/software/crowd/
    Workware™
    email
    CIP
    CBP
    SharePoint
    Forum
    Partner Capability
    Hard Discs
    Client Capability
    Academy
    Activeops web site
    JIRA lets you prioritise, assign, track, report and audit your 'issues,' whatever they may be — from software bugs and help-desk tickets to project tasks and change requests
    http://www.atlassian.com/software/jira/
    PASSWORD
    CROWD
    Knowledge Management
    Collaboration
    Business Intelligence
    JIRA
    CONFLUENCE
    Confluence is a simple, powerful wiki that lets you create and share pages, documents and rich content.
    http://www.atlassian.com/software/confluence/
  • 10. Architecture end-vision
    Forum
    Academy
    Workware™
    SVN Code Repository
    FishEye opens your source code repository and helps development teams keep tabs on what's going on.
    Track code changes, stay notified of commits via RSS, and search through the guts of your Subversion, CVS or Perforce repository — all from the comfort of the Web.
    http://www.atlassian.com/software/fisheye/
    .
    www.activeops.com
    CROWD
    Single Sign-on (AOMi Portal)
    CONFLUENCE
    JIRA
    FishEye
    Bamboo
    Adaptist Theme Builder
    Atlassian
    Theme Builder is the fastest way to customise Confluence - using a visual editor and simple wiki notation. You can radically alter the way Confluence looks in a matter of days.
    https://www.adaptavist.com/display/Builder/About
    Bamboo is a continual integration tool designed to increase productivity and improve code quality.
    By automatically compiling and testing code as it changes, Bamboo provides instant feedback for developers and allows quick collaboration.
    http://www.atlassian.com/software/bamboo/
    .
  • 11. What ELSE could we use a Collaboration tool for?
    Workware™
    email
    CIP
    CBP
    SharePoint
    Forum
    Partner Capability
    Hard Discs
    Client Capability
    Academy
    Activeops web site
    Self help/ How do I pages
    Implementation toolkit (with Cordys)
    Dynamic web content
    Client specific dashboards
    Client project collaboration
    Partner project collaboration
    AOMi Process Library
    Client Configuration Information
    Resource Utilisation Calendars
    PASSWORD
    Knowledge Management
    Collaboration
    Business Intelligence
  • 12. Lack of understanding and/or Apathy
    Lack of vision
    Incumbent and alternative technology
    Fixed mindsets
    Infrastructure
    The challenges faced during deployment
  • 13. Overcoming adversity!
    Norman Vincent Peale: Enthusiasm releases the drive to carry you over obstacles[…]
    Jean De La Bruyere:
    Out of difficulties grow miracles.
    ZigZiglar:Sometimes adversity is what you need to face in order to become successful.
    Start ”SMALL” – Proof of Concept
    Focused Solution
    Under the cost radar
    Internal
    Specific
    Reduce, reuse, recycle
    Treat it like a secret, but tell everyone!
  • 14. Confluence within AOMi
    Public KDB
    External
    Collaboration
    Implementation
    Documentation
    Internal
    Communication
    Product
    Management
    HR
    ISO27001
    Internal
    Knowledge
  • 15. From small acorns do mighty oaks grow!
    • 34 spaces
    • 16. 2,373 pages of content (7,013 including archives)
    • 17. 109 Users in 48 groups
    • 18. 2,500 visits per month
    • 19. 400 visitors from 50 different countries!
  • Roger’s Innovation Adoption Curve
    AOMi
  • 20. Lessons Learnt
    • Don’t worry about getting it right first time
    • 21. Except Group and Space security!
    • 22. Accept there will be laggards
    • 23. Information is power and never easily relinquished
    • 24. WebDAV on Windows 7 SUCKS!!
    • 25. Make the system Robust, Reliable and Responsive (3Rs)
    • 26. K.I.S.S i.e. Limit plug-ins and use simple structures
    • 27. Engage the business for direction (steering committee)
    • 28. Decentralise administration
    • 29. Let demand drive costs
    • 30. Never give in, never give up…
  • The Future!
    • Moving Confluence/MyActiveOps into BAU and a new home
    • 31. Deploy JIRA to all Clients, Divisions and Franchisees as Service
    Relationship Management (SRM)
    • SRM Mobile!
    • 32. GreenHopper?
    • 33. "Second star to the right and straight on 'til morning.“ (J.M.Barrie)
  • Questions?