Charting a Course Towards Intranet 3.0


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Alek Lotoczko, NYK Group - London AUG, April 19 2011

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  • What tools and features should intranet managers be striving to introduce in the coming year? Having chosen an enterprise wiki as the basis for the corporate intranet, what features would an intranet manager like to see in Confluence and what can be achieved today by utilising plugins? Areas of focus: optimisation for mobile access, intelligent searches, mash-ups, semantic intranet, reasoning, auto-profiling and relationship analysis etc.
  • Time-save Eliminate repetitive tasks ; remember transactional details; recognize habits and shorten the path to engage in such habits (example: frequently called numbers on a phone should automatically go into the phone’s memory). Reduce Redundancy Prevent redundant work (example: make it easier for employees and suppliers to know someone else has already solved the problem that they are currently facing Relevance/Reliability of information; replace “average” information with information specific to that person’s environment.
  • The post PC era (mobile & tablet context)
  • Confluence: Understand the relationship between page to page and space to space.
  • Customise a personal dashboard C lick the 'Favorite' tab Any way for admin to pre set space favourites based on job role?
  • NYK example: People Finder Pligins: Adaptavist Advance Search and Profile Plugin
  • NYK example: The news room
  • Charting a Course Towards Intranet 3.0

    1. 1. Charting a Course Towards Intranet 3.0 Using an enterprise wiki
    2. 2. <ul><li>Personalisation </li></ul><ul><li>Semantic intranet </li></ul><ul><li>Confluence today </li></ul><ul><li>Plugins </li></ul>Agenda
    3. 3. Personalisation <ul><li>The problem </li></ul><ul><li>Information overload </li></ul><ul><li>Hard to navigate / hard to find </li></ul><ul><li>Relevance (or irrelevance) of search results </li></ul><ul><li>Need to save users’ time </li></ul><ul><li>Reduce redundancy </li></ul>
    4. 4. Personalisation <ul><li>What is it? </li></ul><ul><li>Web pages are personalised based on the characteristics - interests, social category, context - of an individual. </li></ul>
    5. 5. Personalisation <ul><li>Types: </li></ul><ul><li>Implicit </li></ul><ul><li>What did they view? What did they search for? </li></ul><ul><li>Could utilise user’s ratings, likes, diggs </li></ul><ul><li>Also, one’s social graph </li></ul><ul><li>Explicit </li></ul><ul><li>User customisation, user department, functional area, role </li></ul><ul><li>Hybrid </li></ul>
    6. 6. Personalisation <ul><li>Categories </li></ul><ul><li>Profile / group based </li></ul><ul><li>Behavior based </li></ul><ul><li>Collaboration based </li></ul>
    7. 7. Personalisation <ul><li>Adaptive hypermedia </li></ul><ul><li>Offer a selection of links or content most appropriate to the current user </li></ul><ul><li>Offer the most appropriate links or content for the context or device </li></ul>
    8. 8. Personalisation <ul><li>Collaborative Filtering </li></ul><ul><li>Serve relevant material to users by combining their own personal preferences with the preferences of like-minded others </li></ul>
    9. 9. Personalisation <ul><li>Personalised Search Results </li></ul><ul><li>Weighing up a number of factors: </li></ul><ul><li>User history (viewing and editing) </li></ul><ul><li>Bookmarks (favourite pages, watches) </li></ul><ul><li>Community behaviour </li></ul><ul><li>Click-through rate and stickiness </li></ul>
    10. 10. Personalisation <ul><li>The down-side! </li></ul><ul><li>Technological barriers </li></ul><ul><li>Some people will decide they don't want any sort of personalization. </li></ul><ul><li>Anonymity preferred - there are many reasons why people might not want to be identified </li></ul><ul><li>Unethical or illegal (data protection laws)? </li></ul><ul><li>Multiple roles / moving from project to project </li></ul><ul><li>Privacy </li></ul>
    11. 11. Semantic Wiki <ul><li>The Problem: </li></ul><ul><li>Relevant and useful information not returned when needed </li></ul><ul><li>An enterprise wiki can quickly become an unstructured and meaningless morass of information </li></ul><ul><li>Make sense of it! </li></ul>
    12. 12. Semantic Wiki <ul><li>What is it? </li></ul><ul><li>Machine understandable meaning </li></ul><ul><li>Structural metadata - &quot;data about the containers of data“ </li></ul><ul><li>Descriptive metadata - individual instances of a data item </li></ul><ul><li>User-friendly lenses - view and combine data and relationships </li></ul>
    13. 13. Semantic Wiki <ul><li>How we might do it: </li></ul><ul><li>Common languages, formats and ontologies </li></ul><ul><li>Automated agents </li></ul><ul><li>Mining, sharing and analysis of massive amounts of shifting global business information </li></ul>
    14. 14. Confluence Today <ul><li>Lucene Search </li></ul><ul><li>Scoring – score boosting </li></ul><ul><li>Changing your scoring -- expert Level - implementing own query classes </li></ul>
    15. 15. Confluence Today <ul><li>Dashboard </li></ul><ul><li>Favourite pages, favourite spaces </li></ul><ul><li>Customise a personal dashboard - favourite spaces / categorised spaces </li></ul>
    16. 16. Confluence Today <ul><li>Search </li></ul><ul><li>Provide search space only box </li></ul><ul><li>OpenSearch </li></ul><ul><li>Filter searches using labels </li></ul><ul><li>Provide a search on confluence fields </li></ul>
    17. 17. Confluence Today <ul><li>RSS </li></ul><ul><li>Burn RSS feeds based on labels </li></ul>
    18. 18. Confluence Today <ul><li>Network </li></ul><ul><li>Followers / following </li></ul>
    19. 19. Confluence Today <ul><li>Other </li></ul><ul><li>Bookmarks </li></ul>
    20. 20. Plugins <ul><li>Confluence tabular metadata </li></ul><ul><li>Scaffolding </li></ul><ul><li>Reporting </li></ul><ul><li>Advanced search / profile plugin </li></ul><ul><li>Wikismart - </li></ul>
    21. 21. Thank you <ul><li>[email_address] </li></ul><ul><li>AlekL </li></ul><ul><li> </li></ul>