Ugne Rutkauskiene Impact Of Public Acces Computing


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Impact of public acces computing

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Ugne Rutkauskiene Impact Of Public Acces Computing

  1. 1. Evaluating social and economic impact of public access computing at public libraries Ugne Rutkauskiene, Impact Assessment Specialist Project “Libraries for Innovation”
  2. 2. Research problem Although public libraries in Lithuania are main providers of free of charge public access to Internet they are not seen as important players in diffusion of ICTs by decision makers There is no valid and trustful data about their impacts on users and communities
  3. 3. Theoretical background Goal – to investigate social and economic outcomes and impacts of public access computing on users Main research questions: • How and why public access computing is being used? • What is typical user’s profile? • For what purposes public access computing is being used? • What social and economic benefits public access computing brings? • What is the role and value of library and librarian?
  4. 4. Research design References: Usherwood&Linley; McClure&Bertot; Durrance&Fisher; Poll&Payne; The Global Impact Study
  5. 5. Internet availability and usage 55% of inhabitants have Internet at home BUT 54% of inhabitants in rural areas do not have access at home or at work Internet is available at 70% of public libraries BUT twice less rural libraries are connected Internet is used by 62% of inhabitants BUT it is not used by disabled (80%), elderly (67%), low income (66%) and unemployed people (63%)
  6. 6. Internet usage in public libraries 34% of inhabitants have used the Internet in public library, it is an ordinary place to use Internet for 14% For 79% of PAC users library is the main place to access the Internet, 28% do not have any alternative access Main users are students and schoolchildren BUT also elderly, low income and unemployed people
  7. 7. Areas of Internet use Leisure and Culture 55% 59% Occupation and Economic Activities 46% 52% Communication 39% 51% Education 29% 29% Health 28% 26% E-Government 14% 11% 0% 10% 20% 30% 40% 50% 60% 70% PAC users Internet users in general
  8. 8. Social impact Enriched cultural life and leasure 85% Better communication with friends 67% and family Better opportunities to solve health 47% problems Support in learning 47% Better access to government 19% 0% 20% 40% 60% 80% 100%
  9. 9. Economic impact Saved money 47% Helped to buy things or services 26% Helped to find job 19% Helped to increase income 19% Helped to earn money 11% 0% 10% 20% 30% 40% 50%
  10. 10. Role and value of library and librarian LIBRARY: LIBRARIANS: Free 31% of users need Other services are help available 75% consult users in Is a convenient place ICT Has staff that can 1/3 of libraries train help users in ICT Provides access to other IT devices
  11. 11. Methodological considerations It is very difficult to attribute impact to the library Library impact has to be measured in a composite way, without missing any peace of chain (input->output->outcomes->impact) To get full picture one has to combine both qualitative and quantitative methods To measure “real” impact study has to be longitudinal
  12. 12. THANK YOU! Study reports are available at: