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Managing the flamingo:  Politeness in an adolescent chatroom

Managing the flamingo: Politeness in an adolescent chatroom






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  • Image: Maria Kirk - 1904
  • MUTE - Attempts to speak but nothing comes out

Managing the flamingo:  Politeness in an adolescent chatroom Managing the flamingo: Politeness in an adolescent chatroom Presentation Transcript

  • Managing the Flamingo: Politeness in an Adolescent Chatroom Lois Ann Scheidt School of Library and Information Science Indiana University Image: Maria Kirk - 1904 http://ella.slis.indiana.edu/~lscheidt
  • Managing the Flamingo
    • The hedgehog was engaged in a fight with another hedgehog, which seemed to Alice an excellent opportunity for croqueting one of them with the other: the only difficulty was, that her flamingo was gone across to the other side of the garden, where Alice could see it trying in a helpless sort of way to fly up into a tree. (Carroll, 1981: p. 65)
  • Research Question
    • Does the presence of a moderator lead to a higher incidence of politeness behavior and a lower incidence of impolite behavior in an adolescent chat space?
  • Why do this research?
    • Research is lacking on:
      • Adolescent behavior in CMC
      • Social moderation in CMC
    • This study aims to begin to fill these research voids.
  • Methodology – General Chat Room
    • The chat site chosen consists of 180+ chatrooms.
    • 24 chatrooms designated for General Chat and populated mostly by adolescents.
    • Each room had a capacity of 30 participants.
    • The total General Chat participation regularly exceeds 200 participants.
  • Methodology – Chatroom Selection
    • One General Chatroom were selected for this study based on:
      • High level of participation
      • Availability of samples
  • Methodology - HTML Based Chat Spaces
  • Methodology – Data Collection
    • Moderated samples (Female and Male Moderator) consist of:
      • One hour with moderation.
      • One unmoderated hour immediately following moderation.
  • Methodology – Analysis
    • Computer-Mediated Discourse Analysis (CMDA)
    • Theoretical grounding:
      • Brown, G. & Levinson, S. (1987). The argument: Intuitive bases and derivative definitions. In Politeness: Some Universals in Language Usage ( New York: Columbia University Press.
      • Herring, S. C. (1994). Politeness in computer culture: Why women thank and men flame. In M.Bucholtz, A. Liang, L. Sutton, & C. Hines (Eds.), Cultural Performances: Proceedings of the Third Berkeley Women and Language Conference (pp. 278-294). Berkeley CA: Berkeley Women and Language Group.
  • Methodology - CMDA Coding Scheme
    • Observances of Negative Politeness (N+)
      • Apologies
      • Hedges
      • Offers
      • Pre-sequences
  • Methodology - CMDA Coding Scheme
    • Observances of Positive Politeness (P+)
      • Accepting an apology
      • Complements
      • Solidarity
      • Support
      • Thanks
  • Methodology - CMDA Coding Scheme
      • Accusations
      • Bald disagreements
      • Challenges
      • Contempt
      • Contradictions
      • Criticism
      • Disapproval
      • Flames
      • Insults
      • Ridicule
    • Violations of Positive Politeness (P-)
  • Methodology - CMDA Coding Scheme
      • Admissions of guilt/responsibility
      • Advice
      • Confessions
      • Commands
      • Dares
      • Orders
      • Promises
      • Reminders
      • Requests
      • Suggestions
      • Threats
      • Warnings
    • Violations of Negative Politeness (N-)
  • Methodology - CMDA Coding Scheme
      • All capital letters
      • By-passing the filters
      • Ghosting other participants
      • Hard to read colors
      • Hard to read fonts (<2 or 5<)
      • Long messages
      • Long quotes
      • Oversized avatars
      • Repeated message
      • Unique word spellings (if they are hard to read)
    • Channel Offenses
  • Findings - Describing the Samples
  • Findings - Describing the Samples
  • Findings – Observances of Politeness
  • Findings – Violations of Politeness
  • Findings
    • With Moderator samples trend toward Violations of Positive Politeness.
    • Without Moderator samples trend toward Violations of Negative Politeness.
    • Channel Offenses are high across all samples
  • Further Research Questions Raised by the Study
    • Continue this study adding more data to confirm/refute preliminary findings.
    • Are there gender impacts across the speech acts that make up these coding schemes?
      • Who does what and to whom?
    • Refine a taxonomy of Channel Offenses that are consistent with an adolescent population.