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The purpose of this presentation is to provide SJSU students with the opportunity of integrating service and learning through reflection and action. The community organization that we choose for our ...

The purpose of this presentation is to provide SJSU students with the opportunity of integrating service and learning through reflection and action. The community organization that we choose for our group project was Toyon Elementary School. The core subject of our project is communication networking; which includes three key subcategories: upward networking, downward networking and horizontal networking.

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Toyon elementary school slides 2 Toyon elementary school slides 2 Presentation Transcript

  • An Analysis of theCommunication Networks at Toyon Elementary School Home of the Toyon Tigers!
  • INTRODUCTIONThe purpose of this assignment is toprovide us with the opportunity tointegrate service and learning throughreflection and action. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 2
  • INTRODUCTION CONT...The community organization that we chose for ourgroup project is Toyon Elementary School.The core subject of our project is communicationnetworking; which includes three key subcategories:upward networking, downward networking and horizontalnetworking. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 3
  • LITERATURE REVIEW TWO ARTICLES
  • LITERATURE REVIEWAnalyzing Schools as Organizations:Long-term Permanence andShort_term Change, by E.C. Bidwell,from the Sociology of Education Journal. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 5
  • LITERATURE REVIEW CONT... Managerial Level and Subunit Function as Determinants of Networking Behavior in Organizations, by J. Michael and G.Yuki, from the Group & Organization Management Journal. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 6
  • DESCRIPTIONToyon was built in 1955 and is one of ten elementaryschools in the Berryessa Union School District.The grade range is kindergarten through 5th grade.Enrollment is roughly 470 students with 23 full-timeteachers, giving it a 16 to one student per teacherratio. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 7
  • DESCRIPTION CONT... American Indian Asian Hispanic Black White OtherStudents by Ethnicity 15% •American Indian - 0% • Asian - 37% 5% 37% • Hispanic - 43% • Black - 5% • White - 15% • Other - 0% 43% Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 8
  • RESEARCH METHODSSURVEYS, WHAT WE TESTED, WHO WE TESTED
  • RESEARCH METHODSEmail and printedsurveys were sent tonone preselectedemployees at ToyonElementary. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 10
  • RESEARCH METHODS CONT...The survey tested the validity and use ofdownward, upward and horizontalcommunication networks. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 11
  • RESEARCH METHODS CONT...All applicants werefemale, full-timeemployees. One was amiddle manager(Principal) and twowere classified staff(Librarian andSecretary). Four wereteachers from 2nd, 3rd,4th, and 5th grades. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 12
  • RESEARCH RESULTS THREE SUBCATEGORIES
  • Communication from subordinates & their bossesUPWARD NETWORKING
  • RESEARCH RESULTS: UPWARD NETWORKINGFace-to-face meetings with supervisors/uppermanagement, staff meetings and electronic messagesystems (such as voicemail and e-mail) are the topthree medium used to allow communication betweensubordinates and superiors.The majority of employees at Toyon feel that face-t-face meetings are the most effective means ofcommunicating between superiors and subordinates. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 15
  • RESEARCH RESULTS:UPWARD NETWORKING CONT...Face-to-face meetings and electronic methods (e-mail, voicemail and phone conversations) are themost comfortable methods for employees tocommunicate problems to upper management.The employees of Toyon Elementary are mostcomfortable requesting information or schedulingclarification and confirmation form uppermanagement, and are least comfortable withrequesting additional supplies or funding. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 16
  • RESEARCH RESULTS:UPWARD NETWORKING CONT...The majority of those surveyed feel that importantdecisions are being made without consulting theteachers and other subordinate staff memevers first,and that increased communication between upperand lower ranking employees is needed (even if it’sjust via a suggestion box). Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 17
  • Communication from bosses to their subordinatesDOWNWARD NETWORKING
  • RESERACH RESULTS:DOWNWARD NETWORKINGIt was discovered that downward communication is sentthrough email, phone conversations, formal face-to-facemeetings, personally addresed documents (memos andletters) and formal un-addressed documents (pamphlets,newsletters).When asked to rate the infomation received fromadministrators regarding job topic areas it was found thatleast amount of infomation communicated to employeesconcerns the mistakes and failures of the organization. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 19
  • RESERACH RESULTS:DOWNWARD NETWORKING CONT...When asked to rate the information received fromadministrators regarding job topic areas it was found thatstaff value messages concerning how organizationaldecisions are made that affect their jobs to be the messagesmost necessary to be communicated.When asked to rate the information that is communicatedform administrators it was agreed upon by staff thatdownward communication messages are both significat andclear, yet lack timeliness. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 20
  • RESERACH RESULTS:DOWNWARD NETWORKING CONT...Through the written suggestions ofinterviewed employees it was found thattimely responses from administrators onall levels are needed to promote schooleffectiveness and to help prevent andresolve mistakes. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 21
  • Communication between subordinatesHORIZONTAL NETWORKING
  • RESEARCH RESULTS: HORIZONTAL NETWORKINGFormal memos and the Principal ranked the bestmediums for information exchange betweendepartments.Informal conversations and staff meetings were thetwo channels form which employees rport learningmost of their work-related information.Turn-around times for information exchange betweenteachers are slower than with non-instructinoalemployees Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 23
  • RESEARCH RESULTS:HORIZONTAL NETWORKING CONT... Information learned about other departments was primarily at the employees’ normal working locations. A majority of employees wanted more frequent staff meetings, and one suggested the creation of cross grade level meetings among teachers. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 24
  • CONCLUSIONSHORIZONTAL, UPWARD AND DOWNWARD NETWORKING
  • CONCLUSIONS: UPWARD NETWORKINGThe school already has storng and usefulformal horizontal communicationnetworks.Use of formal memos, email memos,conversations with Principal andcolleagues, and staff meetings which areheld monthly. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 26
  • CONCLUSIONS: DOWNWARD NETWORKINGToyon utilizes many mediums tocommunicate their messages which isgood as it promotes open and frequentcommunication from administrators toemployees.Employees place more value on human-interest messages than on task ormaintence messages. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 27
  • CONCLUSIONS:HORIZONTAL NETWORKING CONT...The school already has storng and usefulformal horizontal communicationnetworks.Use of formal memos, email memos,conversations with Principal andcolleagues, and staff meetings which areheld monthly. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 28
  • ACTION PLANPUTTING OUR RESEARCH RESULTS AND CONCLUSIONS TO GOOD USE
  • ACTION PLAN: UPWARD NETWORKINGThe scheduling of regular meetingsbetween the upper and lower rankingmembers of Toyon would solve the issueof the upper management ignoring thelower ranking staff members. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 30
  • ACTION PLAN:UPWARD NETWORKING CONT...The addition of more diversecommunication mediums would helpfurther improve upon the already strongcommuniction systems currently in use. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 31
  • ACTION PLAN: DOWNWARD NETWORKINGTo sustain effective downward communication atToyon it is important that the school take measuresto maintain all available channels of communitionbetween administration and employees.To help improve the message quality of Toyon’sdownward communication it would be wise to paymore attention to human interest topics whilemaintaining a steady amount of task and maintenancemessages. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 32
  • ACTION PLAN: HORIZONTAL NETWORKINGTo increase the number of staff interactions at Toyonit is advised that more staff meetings should bescheduled that focus more on professional/occupational development and problem solving,instead of grade level curriculum problems.To increase the efficiency of staff at Toyon it is alsoadvised that staff meetings should fosters andpromote strong and highly skilled teachers to leadand develop goals and plan agendas for thesemeetings. Communication Networks at Toyon Elementary - By, One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn 33
  • Communication Networks at Toyon Elementary By,One Voice: Lohrie Arruiza, Brian Belunny, Kristin Hahn COMM 144 | 5-3-06