Office 2.0

Ofﬁce 2.0 An analysis of new IT solutions for office productivity and collaboration Volz Innovation GmbH August 2009 www.volzinnovation.com

Agenda  Current situation  Web-based solutions for office  Web-based solutions for collaboration www.volzinnovation.com

Microsoft obtains 71% operating proﬁt from the standard Desktop Microsoft income 2008 (in Mio. US$) 35.803 25.410 Business Office Enterprise Software (90%) Revenue (MBD) (80%) 71% Windows (Client) Revenue Op. profit Source: Divisional reports in Microsoft annual report 2008 Comment: In parantheses ofﬁcial divisional names www.volzinnovation.com

Google attacks the Microsoft Desktop Google billboards advertising (August 2009) Source: Photo of a billboard on a highway in New York, 4 th august 2009 www.volzinnovation.com

This is just the latest episode of the “Ofﬁce war“ Evolution of Office offer 1979 2009 Single Office Mail Powerpoint Instant Office apps packages Calendar (Web)mail Messenging Online Groupware Visicalc ('79) Lotus Lotus Microsoft Exchange ThinkFree ('05) 1-2-3 ('82) Smartsuite ('94) Office 95 Server 2000 Microsoft - Spreadsheet - Calendar Zoho Office ('05) Multiplan ('82) - Database - Organizer OEM bundling Office Live - Graphics of Microsoft Google Apps ('06) Microsoft Lotus destroys Jabber/XMPP Excel/Mac ('85) Ashon Tate Notes ('94) competition standardised Open GOO ('07) Framework ('84) (1999-2004) Star Division IBM buys Office 97 Microsoft StarWriter ('85) Microsoft Lotus ('95) + Web-Mail SUN attacs On Demand Works ('85) + Outlook Microsoft because Services ('08) Microsoft Microsoft of “Price Dumping“- Hosted Exchange Excel/PC ('88) Exchange ('96) for server OS - Hosted Sharepoint - Hosted LiveMeet Microsoft SUN buys Word ('90) Star Division 28 versions of OpenOffice.org StarOffice becomes www.volzinnovation.com Open Source OpenOffice.org

Todays Ofﬁce packages contain three fundamental functionalities Functional groups Office Publishing Collaboration  Text processing  Drawing  Mail (vector graphics)  Spreadsheet  Calendar  Picture editing  Presentation (raster graphics)  Chat / Messenger  Note taking  Layout  File and Document (desktop publishing) Sharing  Task management  Web-Design  Wiki  Database  Forum  Project management  Formula Focus of this analysis www.volzinnovation.com

Agenda  Initial situation  Web-based solutions for office  Web-based solutions for collaboration www.volzinnovation.com

Zoho online ofﬁce has richest functionality and is installable On Premise A comparison between Online Office applications Google Apps ThinkFree ZOHO  Mail / Chat  Text processing  Mail / Chat  Calendar  Spreadsheet  Calendar (without Macros)  Text processing  Text processing  Document Sharing  Spreadsheet  Spreadsheet (without Macros / Pivot)  Desktop applications (with Macros / Pivot) (Java with Server-Backend)  Presentation  Presentation  Webpages  Document Sharing  (Online) Forms Installable  Note taking On Premise  Document Sharing  Wiki  Wiki Only On Demand  File Sharing  Organizer www.volzinnovation.com Comment: OpenGoo.org not yet production ready

Both ThinkFree and ZOHO are midsize IT ﬁrms located in India and Asia Online Office vendors ThinkFree ZOHO  Company: HaanSoft  Prior name: AdventNet, Inc.  Headquarter: Seoul, Southkorea  Headquarter: India / USA  Founded: 1999  Founded: 1996  First focussed on  First focussed on Java-based office solutions network management software  Since 2005 Office On Demand  Since 2005 Office On Demand  Turnover: 365 mio €  Staff: 400  Market leader “Office“ in Korea  60.000 customers and mio of users  Other business:  Other business:  Asia Linux  WebNMS  Education Software  ManageEngine www.volzinnovation.com

Example: ThinkFree Writer Comment: First installation of Java-Applet takes 5 min. Test over DSL connection unacceptable lead to response time www.volzinnovation.com

Example: ZOHO Writer Comment: Pure web application First test over DSL connection acceptable answering times, interface different from Microsoft Ofﬁce www.volzinnovation.com

Zoho requires comparatively few IT resources per user Sizing Zoho (Example baihui.com)  Zoho installation on baihui.com is an On Premise installation of Zoho for the chinese market  Sizing: 30 server for 50.000 user, 1000 accesses per second at the same time  23 Grid-Server (64-Bit Intel Dual Core, 16GB, 500 GB Disk, 1 gbps NIC)  7 simple network server for general tasks (Load Balancer, Monitoring, ...)  2 Switches, server twice patched  Comparable alternatives:  Roll out to 50.000 PC installations  Citrix MetaFrame Presentation Server (~30 User / Server >>> ~ 1600 Server) www.volzinnovation.com Source: Sizing Zoho, comparison based on own analysis

Online Ofﬁce reduces costs while modifying functional capability Summary Web-based solutions for office  Zoho is a viable alternative for most corporate users  (So far) no full substitution for Microsoft Office  Users need to adapt to new user interface and functionality  Added functionality improves collaboration and reduces versioning chaos  Chances  Reducing costs for Office  Simplifying deployment  Centralising “Office“ with comparatively few hardware requirements  Risks  No local support office in most countries, support only in English  Unfamiliar working environments www.volzinnovation.com

Agenda  Initial situation  Web-based solutions for office  Web-based solutions for collaboration Comment: The analysis is reduced on the main providers with documented big deployments www.volzinnovation.com

Web frontends improved in the latest versions of IBM Lotus Domino / Notes and Microsoft Outlook / Exchange Leading commercial providers Lotus Domino/Notes Microsoft Exchange/Outlook  Last release 8.5 in January 2009  Release Exchange 2010 (version 14) in autumn 2009  iNotes = Lotus Notes Web Access (old name before 2003 / new name)  Adds of “Google Mail“ features  iNotes is a simple/reduced version of  Conversation View the Notes Desktop Software (summary of mail threads)  Parallel service to installed Desktop  Extended storage space per user clients possible (up to 25 GB)  Functionality (iNotes 8.5)  Unified communications (integration chat and mail)  Mail  Calendar  Functionality (Exchange 2010)  To-do list  Mail  Contacts  Shared Calendar  Note taking  18.8.09: Exchange 2010 Release www.volzinnovation.com Candidate freely available for testing

Lotus iNotes 8.5 = Domino Web Access www.volzinnovation.com

Outlook Web Access in Exchange 2010 www.volzinnovation.com

Squirrelmail and HORDE are established Open Source webmail alternatives Established Open Source webmail alternatives HORDE / IMP Squirrelmail  Well known deployment:  Well known deployment: 1.65 Mio. webmail users 35.000 mail users (ISP SAPO, Portugal) (University HEC, Montreal)  Sizing  Architecture:  11 webmail+imap proxy servers IMAP, SMTP, LDAP, Cyrus, SquirrelMail  2 MySQL servers  Sizing  6 Dovecot IMAP servers (dual 3.0GHz Xeon P4, 4GB RAM)  11 IBM x305/x335 servers  IBM FAST 700 SAN (storage) www.volzinnovation.com

Numerous ISP replace Notes/Exchange through Yahoo!Zimbra and Open-Xchange Open Source solutions for groupware provider Yahoo! Zimbra Open-Xchange  Focus: large corporation for companies  Focus: hosting providers / ISP  Zimbra offers commercial version and  Open-Xchange offers commercial maintains Open Source version version and maintains Open Source version  Company Zimbra by Yahoo! bought out for 310 mio $ in year 2007  Financial situation:  Today: only sizable enterprise-oriented  2007: 1.7 mio € cumulated loss division of Yahoo!  2008: increase of 12 mio € venture  March 2009: 40 mio paying users capital in total  Known customers:  Known customers:  Raytheon  1&1  Banco Promeica  Versatel (1.3 mio users) www.volzinnovation.com

Yahoo Zimbra! www.volzinnovation.com

Open-Xchange www.volzinnovation.com

ZOHO also supports collaboration within corporations Webmail Calendar Task management Note taking www.volzinnovation.com

Another alternative is expected to be released next year by Cisco: PostPath PostPath acquisition through Cisco Source: www.postpath.com (access 21th august 2009) www.volzinnovation.com

XMPP ( Jabber) allows to build an own secure chat infrastructure Chat / Messaging with XMPP (Jabber)  Standard XMPP (Jabber) established in 1999 – 2004  Numerous freely available Jabber servers (part of every Linux distribution)  Secure communication adjustable to own requirements  Transport encoding client / server and server / server over SSL/TLS is possible, additionally possible end-to- end security with PGP  Highly scalable free messaging bus, known use as ESB, for voice over IP, video chat ... www.volzinnovation.com

Web 2.0 forms the new image of collaboration software Summary  5 commercial software providers offer alternatives for groupware  Domino/Notes and Exchange/Outlook currently leading providers  updated their offer to meet competitors functionalities  particulary responded to challenges by On Demand providers  Zoho/Open-Xchange/Zimbra successfully penetrate market  Provider selection is only possible with detailed requirements and elaborated business case  Chances  Reducing costs for groupware licences  Risks  Difficult migration paths between providers www.volzinnovation.com

Get in touch to discuss! Dr. Raphael Volz Volz Innovation GmbH Phone: +49 177 / 73 71 137 Mail: rv@volzinnovation.com www.volzinnovation.com

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Office 2.0

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