Expanded Roles and Added Value for Technical Communicators
EXPANDED ROLES & ADDED VALUEFOR TECHNICAL COMMUNICATORSSTC TECHNICAL COMMUNICATION SUMMIT ’11SACRAMENTO, CALIFORNIAMONDAY, 16 MAY 2011PANEL PARTICIPANTS: CINDY CURRIE-CLIFFORD BARBARA GIAMMONA VIRGINIA GLASS DAWNELL CLAESSEN CONNIE KIERNAN LINDA OESTREICH, MODERATOR
CINDY CURRIE-CLIFFORD, PMP® BUSINESS PLANNING MANAGER Where I work: Hewlett-Packard Company, Enterprise Services Business – Information Technology Outsourcing (ITO), Americas How I got here: Broad skill set, with a strong mix of communication, technical, and business skills; including 25+ years of project and program management experience Key messages: Good communication skills are highly valued in business; many people do not possess them. Be very willing to try new things. Stretch a little, and often. Learn to lead from behind or below; good leaders are everywhere in an organization, so don’t be afraid to be one of them. Be a thinker, as well as a grinder. Obtain a meaningful certification.
BARBARA GIAMMONA EMPLOYEE COMMUNICATIONS Where I work: Invensys Operations Management (Senior Manager, R&D Technical Publications and Communications) How I got here: Took risks. Developed political savvy. Networked well. Reached out to senior management. Saw a need and stepped up to meet it. Key messages: You, too, can parlay your experience as a Technical Communicator into a successful and strategically important role in Corporate Communications
VIRGINIA GLASS SYSTEM VISUALIZATIONS Where I work: Information Designer for ExactTarget, System Architecture Team How I got here: Degree in Computer Science, English teacher, mother, created my own training company, worked for cutting edge software companies, mastered new skills at every opportunity Key messages: Keep your skills inventory sharp and up-to-date to be ready for the next opportunity! ATTITUDE = 100% (A=1, T=20, I=9, U=21, D=4, E=5) Be open to new ideas and new skills Eagerness to learn makes a difference in a fast-paced environment
DAWNELL CLAESSEN, CISSP MANAGER, P&P SIG Where I work: Information Policy Analyst for the Military Health System. Mostly Certification & Accreditation work How I got here: Publish, Teach, Learn. Be relentless on this. Key messages: Don’t be afraid to specialize. Be a SME for something that clearly demonstrates value. Do what you like. Take “cautious initiative” if see a process or an area that interests you. Manage your skill set portfolio. Always be ready and willing to re-tool. Certifications are important these days.
CONNIE KIERNAN SENIOR PROJECT MANAGER Where I work: United States Mint, Information Technology Division (Chief Information Officer) How I got here? Broad skill set and willingness to research to create new job opportunities Key messages: Communication skills are the key to a wealth of opportunities Offer your skills throughout your company Broaden your skill set—never stop learning and growing
LINDA OESTREICH SENIOR STRATEGIC ANALYST STC leadership and technical communicator skills can help propel you into areas of work and salary levels you had never dreamed of! Where I work: Omnitec Solutions, Inc., assigned to Space and Naval Warfare Systems Command How I got here: Society-level committees and boards plus doc management activities Key messages: STC leadership provides avenues of education and experience that can supplement your daytime jobs Technical communication skills have a broad range of application Do what you love; love what you do and the salary & satisfaction will follow
REFERENCES & RESOURCES Business Analysis Body of Knowledge: http://www.theiiba.org/AM/Template.cfm?Section=Body_of_K nowledge Business Process Management; John Jeston and Johan Nelis; Elsevier, 2006 Business Process Modeling, Simulation, and Design; Manuel Laguna and Johan Marklund; Pearson Prentice Hall, 2005 Business Process Improvement Toolbox; Bjorn Andersen; ASQ Quality Press, 1999 Gamestorming by Dave Gray, Sunni Brown, James Macanufo, O’Reilly, 2010, www.XPlane.com International Association of Business Communicators (IABC): http://www.iabc.com/ Melcrum’s Source for Communicators: www.melcrum.com
REFERENCES & RESOURCES Strategic Business and Competitive Intelligence Professionals (linkedin.com group) http://blogs.hbr.org/ Harvard Business Review blogs http://www.fastcompany.com/ Fast Company Magazine online http://www.nist.gov/baldrige/ National Institute for Standards and Technology
ORGANIZATIONS THAT CERTIFY American Society for Quality (ASQ) http://asq.org/certification/ International Society for Performance Improvement (ISPI) http://www.ispi.org/certification Project Management Institute (PMI) http://www.pmi.org/Certification.aspx Society for Technical Communication (STC) http://www.stc.org/education/stc-certification