Pam Sessoms, Undergraduate Librarian, University of North Carolina–Chapel Hill, LibraryH3lp
Libraryh3lp was created three years ago to solve technical problems associated with offering night-time collaborative chat and IM reference services between Duke, NCSU, and UNC-Chapel Hill. It is now a popular, low-cost virtual reference platform used by over 300 libraries around the world. Behind the scenes, Libraryh3lp was conceived of and continues to be provided by Eric Sessoms, President of Nub Games, Inc., with assistance from Pam Sessoms, a working librarian at UNC-Chapel Hill. Come learn more about the business and operational sides of Libraryh3lp, including the benefits and challenges involved with this unique model.