ManyEyes What is it?Web 3 brings together the tools that make technologies work better for the people that usethem. As a tool which puts this into practice, ManyEyes brings together visualization toolsthat make the analysis of information easier to understand and enable staff to make the bestuse of such analysis to inform decisions on how they improve their services. Why are we researching this?ManyEyes can help tackle the information overload – making quantitative (such as statistics)and qualitative information (like policies, evaluations or even online conversations) moremeaningful to those people who haven’t necessarily created the knowledge in the first place.For example, a statistician may have created datasets on a customer group but it’s theservice manager that is best placed to make use of them to personalise the service. A webdeveloper may have set up a tool that enables the public to comment on a particular issue,but it is the policy officer that needs to use that feedback when formulating policies.ManyEyes can also help us open up our expertise from staff to the public – a priority in the“Future Challenges” agenda - so they can make better decisions on areas that affect them.For example, GapMinder and the New York Times Visualization Lab have been veryeffective in enabling people to manipulate information such as longitudinal statistics tomeasure the impact of a policy over time and place, government spending or crime rates.In other words, it can allow policy makers and resource managers to pick up on new trendsand unmet needs by visualising different types of information, while allowing the public tobecome more informed citizens.ManyEyes Wikified can enable staff to collaborate in providing the necessary context tothese visualisations. How can you develop this?
• Analyse how organisations have used ManyEyes and other visualisation techniques to enable their staff to make the best use of such analysis to inform decisions on how they improve their services• Identify other visualisation tools so as to define appropriate benchmarks by which to evaluate ManyEyes, such as Swivel and GapMinder• Bring together internal stakeholders who have been identified as potential beneficiaries (see below) to provide mock data, text and other information for the beta program• Participate in stakeholder interview and beta program with IBM• Feed into wider review of Knowledge Management and Semantic Web What resources do we need? Time Technology Research Money Training A lot of Some Not a lot of What can you develop?It can be used to visualize information in a variety of ways and as such there are differenttypes of staff that would benefit from individual uses of ManyEyes (see table below).Visualization BeneficiaryRelationship between… Different types of Service managers statistics (access to a service versus level of satisfaction) around a particular variable (such as a place, service or customer group) People, business units Programme and partnership and organisations coordinators, business connected between each planning leads and LAA
other, so you can outcome / National Indicator evaluate how well they’re leads delivering together towards a project’s objectives (i.e. Pic & Mix), a corporate (i.e. Future Challenges) or even local agenda (i.e. responsible for an LAA outcome or National Indicator) Different words through Policy and research officers pattern matching or tag cloudsDifferent dimensions of… Analysis (such as a Business analysts technique or resources) Numeric values through Data analysts circles to compare different aspects of a common variable The distribution of Resource managers resources or priorities within a project or department Change over different Service managers options over the same variable, such as time Change for a same Service managers and variable over different performance monitoring measurements (such as officers between level of expertise, technology and time required) Hierarchical structures Organisational and workforce where specific issues development officers have been divided into categories (i.e. spending on children’s services divided into different teams) More traditional graphing, Service managers such as line graphs and pie chartsTranslation of unstructured Uncover all the different Consultation and press officersinformation to structured contexts andknowledge to… relationships between specific keywords and turn the information into
structured “issue trees” Graph the importance of Policy and research officers specific words over others in documents What does the analysis show us? ManyEyes is an online based data visualization tool, using Java applet technology (which can be downloaded here and needs to be Java 1.4 or above). It is recommended to run on either Internet Explorer 6 or Firefox 1.0.6 – naturally it’s preferable if more updated versions are used. IBM has advised that it may not be bug-free as it is still a proof of concept. The colour palettes have been chosen to make sure that people who are colour blind can visualize the data, while the data is set out in a text format that can be used by screenreaders. Similar applications currently used within the Council, such as Xcelsius – used by Personnel Information Systems, Employee Services, KASS Finance and Business Performance Monitoring, require a high level of expertise and experience of both Xcelsius and Excel. How will we measure impact? Co Inputs Measure Outputs Measure Scorecardsts PerspectiveProcess Ask User-defined User- participants measures defined what they measures value from visualising the relationships between different types of information or the different dimensions of a same set of information, in other words, what metrics
they would want to measure success.Effectiveness Perceived 1.Never general 2.Hardly ever usefulness 3.Sometimes 4.Almost always 5. Always Perceived 1. None value as a 2. Low resource for 3. Significant work 4. High 5. Necessary Perceived Improvements in efficacy 1. Performance 2. Project management 3. Resource management 4. Business analysis Perceived • What effort and Storytelling proportionality time I put into the can be pilot quantified – • What I get back i.e. X group introduced y measure and generated z valueUsabilityKnowledge New types oftransfer information created or uploaded to the platform