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What and why of process excellence models Presentation Transcript

  • 1. What and why of process excellence models Adaptive Processes Consulting Experience World Class Processes! www.AdaptiveProcesses.com An ISO 9001:2008 Certified Company (c) Adaptive Processes Experience World Class Processes! 1
  • 2. Every morning… Every day morning, when a deer wakes up, it knows it must run faster than the fastest lion or it will be killed. Every morning, a lion wakes up, it knows that it must outrun the slowest deer or it will starve to death. It doesn't matter whether you are a lion or a deer; When the sun comes up, you'd better be running. (c) Adaptive Processes Experience World Class Processes! 2
  • 3. Quotable quotes….. • Learning is not compulsory. Neither is survival .Edward Deming • I do not know much about Quality, but I am sure of one thing, if Quality is good, Customers come back, else products come back. – Margaret Thatcher • Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. -William A Foster • Losing market share, losing confidence of customers, or going out of business are not punishments of God – they are usually the results of an inability to change and improve the way things get done. (c) Adaptive Processes Experience World Class Processes! 3
  • 4. Business Scenario Competitive than ever before Innovations at break neck speed Demand for high Quality personnel increasing day by day Shorter time to market Success lies in being an “And” company rather than “Or” company (c) Adaptive Processes Experience World Class Processes! 4
  • 5. Imperatives for Business Success Be aware and alert Business Success Adhere to security standards and policies Be innovative Improve productivity Protect business Consistently meet customer requirements (c) Adaptive Processes Experience World Class Processes! 5
  • 6. 4 Pillars of business People Technology Process Partners (c) Adaptive Processes Experience World Class Processes! 6
  • 7. What and why of processes? • Series of activities done in a coordinated manner to achieve desired results Deliver quality consistently (c) Adaptive Processes Improve productivity Experience World Class Processes! Reduce risks of project/ process failure 7
  • 8. Why focus on systems?  Ensure better, quicker output  Assure work will be completed in time with desired quality and estimated cost / within budget  Reduce rework and improve productivity  Increase organizational knowledge base  Reduce person dependencies  Reduce variance  Work smarter than work harder (c) Adaptive Processes Experience World Class Processes! 8
  • 9. Demystifying processes  Processes are rigid  Correct process design will ensure good fit to our projects  It‟s an overhead  It is an insurance against project tragedies!  Processes slow down work  The fastest way to reach destination may not be the safest one!  Processes stifle creativity  Continuous improvement is one key requirement for most models!  It adds documentation  Processes can be simple yet effective with minimal documentation (c) Adaptive Processes Experience World Class Processes! 9
  • 10. Underlying premise of process improvement “Quality of a product or service is largely determined by the quality of the process that is used to develop and maintain it.” (c) Adaptive Processes Experience World Class Processes! 10
  • 11. Modern systems thinking  Prevention is better than cure  Quality is built in, not inspected in  Systems view – 80% of your problems are because of the system, not people  Plan – Do – Check – Act Principle for continual improvement (c) Adaptive Processes Experience World Class Processes! Plan Do Act Check 11
  • 12. Standards and standards….. 27001 20000 PCMM 18001 (c) Adaptive Processes 14001 Experience World Class Processes! 12
  • 13. Changing over time • • • • • ISO 9001 – 1994, 2000, 2008 BS 15000 - ISO 20000 – 2005, 2011 CMM to CMMI – v1.0, 1.1, 1.2, now 1.3 BS 7799 – ISO 17799 – ISO 27001 ITIL – V2 then V3 (c) Adaptive Processes Experience World Class Processes! 13
  • 14. Standards are order of the day • Competitive advantage in market place • Streamline their processes to achieve better Quality and Productivity • Customer requirements • Legal requirements • Address attrition issues • Each standard brings in specific focus area for improvement (c) Adaptive Processes Experience World Class Processes! 14
  • 15. Challenges So many standards!!! They are changing So little time? People recruited seem to have lesser experience day by day So many audits? How can we continually improve our delivery capability? (c) Adaptive Processes Our systems are changing slower than our business needs Experience World Class Processes! 15
  • 16. Challenges faced by organizations  Too many requirements  More than 2000 requirements  80+ processes  50 + policies  60+ data requirements  20+ trainings  Numerous audits and assessments for projects.  Large effort needed in upkeep of the management system (c) Adaptive Processes Experience World Class Processes! 16
  • 17. Challenges faced by organizations  Confusion of terminology  “Document Control” in ISO 9001 becomes “Configuration Management” in CMMI,  “Corrective and Preventive Actions” in ISO 9001 becomes „Causal Analysis and Resolution” in CMMI.  Service continuity vs. Business Continuity  Projects face ever increasing demands on schedule, quality, productivity, staffing and attrition (c) Adaptive Processes Experience World Class Processes! 17
  • 18. Causes behind the challenges  Many organizations think that the framework is their system  Available frameworks are inputs to organization‟s system development – they themselves should not be used the organization‟s system  Many disconnected initiatives  Each model implementation is a separate initiative  Difficulty in integrating multiple models /standards into one improvement program (c) Adaptive Processes Experience World Class Processes! 18
  • 19. Causes behind the challenges  Viewing organizational processes from standard‟s perspective  23 Processes for 23 Process Areas of CMMI  Change management process – one for CMMI and one for ISO 27001  Lack of comprehensive integrated data management system  Excessive emphasis on documenting and assessing processes  Bookish view of process implementation (c) Adaptive Processes Experience World Class Processes! 19
  • 20. Adaptive‟s system development approach Clients Existing System Clients Project Management Experiences Adaptive experiences Clients QMS (c) Adaptive Processes Experience World Class Processes! 20
  • 21. Adaptive‟s system development approach  The system shall be as simple as possible  System shall be designed in layered architecture  Maximum possible re-use of existing documentation and practices  Usage of terms as practiced in the organization  Systems shall be made role-specific (c) Adaptive Processes Experience World Class Processes! 21
  • 22. Adaptive – World‟s leading multimodel implementation partner First company in the world to develop a management system and management system deployment system (GRCPerfect) catering to needs of following standards  ISO 9001  CMMI  ISO 27001  Balanced Score Card  PCMM  BS 25999  HIPAA  Agile (In progress)  ISO 20000 and ITIL (In progress) (c) Adaptive Processes Experience World Class Processes! 22
  • 23. Adaptive – World‟s leading multimodel implementation partner  10 Multiple multi-model implementation experience Client Models Implemented Infinite Computers ISO 9001, ISO 27001, CMMI, Agile Accel Frontline ISO 27001 and ISO 20000 certification Cross-domain ISO 27001, BCMS and HIPAA Clutch Group ISO 9001 and ISO 27001 certification Ness Technologies ISO 9001, ISO 27001, Agile Ascendum CMMI and ISO 9001 MACH ITIL, ISO 9001, Six Sigma Virtual Logic ISO 9001 and ISO 27001 Proteans ISO 9001 and ISO 27001 (c) Adaptive Processes Experience World Class Processes! 23
  • 24. Adaptive – World‟s leading multimodel implementation partner  Practical approach to solve a business need - All our senior consultants come with significant software development experience  Adaptive has is a software development unit of its own.  Integrated Quality, Security, HR Management System  eLearnings on ISO, CMMI, IIBA frameworks (c) Adaptive Processes Experience World Class Processes! 24
  • 25. Introduction to Popular IT Standards / Frameworks / Best Practices (c) Adaptive Processes Experience World Class Processes! 25
  • 26. What and Why of ISO 9001 (c) Adaptive Processes Experience World Class Processes! 26
  • 27. ISO 9001 Standard • • • World‟s most widely adopted standard Specifies requirements for a quality management system Organization that need to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements (c) Adaptive Processes Experience World Class Processes! 27
  • 28. Purpose and Applicability of ISO 9001 • • Aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided. (c) Adaptive Processes Experience World Class Processes! 28
  • 29. ISO 9001 process approach Continual Improvement of the Quality Management System Measurement, Analysis, Improvement Resource Management Product Realization Product Inputs (c) Adaptive Processes Customer Satisfaction Customer Requirements Management Responsibility Outputs Experience World Class Processes! 29
  • 30. Benefits and limitations of ISO 9001 • Benefits – – – – – – – • World wide acceptance Moderate implementation difficulty Moderate cost of assessment – Approx. 4K USD Moderate cost – Approx 6K USD Annual periodic audits Most other ISO frameworks share some similarity with ISO 9001 Approx. time frame – 6 to 8 months Limitations – – Does not carry significant marketing muscle as a large # of companies are already certified Quality of external audits are a suspect (c) Adaptive Processes Experience World Class Processes! 30
  • 31. What and Why of ISO 27001 (c) Adaptive Processes Experience World Class Processes! 31
  • 32. Organizations are constantly under threat Utility Failure Intruder Fire & Smoke Earth Quake Flood Internet cable cut (c) Adaptive Processes Experience World Class Processes! 32
  • 33. Disasters can cripple business Lightning Loss of transport / Traffic Jam (c) Adaptive Processes Heat and Humidity Terrorist Attack Experience World Class Processes! EM Radiation Pandemic 33
  • 34. So the implications are… • Business continuity and information security are essential to maintain competitive edge, cash-flow, profitability, legal compliance and commercial image • It is extremely critical for organizations to identify, assess and take preventive / corrective measures for risks that it faces • It is legally required to protect information that customers provide it (c) Adaptive Processes Experience World Class Processes! 34
  • 35. ISO 27001 • Specifies requirements for a Information Security Management Systems (ISMS) • Organization that need to demonstrate its ability to protect customer data, continue business under adverse conditions and meet applicable regulatory requirements • World‟s most widely adopted information security standard (c) Adaptive Processes Experience World Class Processes! 35
  • 36. ISMS process approach Interested Parties Establish ISMS Implement and operate ISMS Information Security Requirements and expectations (c) Adaptive Processes Interested Parties Maintain and Improve ISMS Monitor and review the ISMS Experience World Class Processes! Managed information Security 36
  • 37. Benefits of ISO 27001 are • • • • • • • • • Protection of information assets Better preparedness to face disasters Better legal Compliance Better utilization of IT assets Safer work place Aware workforce Provides for a market differentiator Reduced insurance cost Better employer branding (c) Adaptive Processes Experience World Class Processes! 37
  • 38. Benefits and Limitations of ISO 27001 • Benefits – – – – – – • Widely adopted and accepted Moderate to high implementation difficulty Low cost of assessment – Approx. 5K USD Moderate cost – Approx. 8K USD Annual periodic audits Approx. time frame – 8 to 10 months Limitations – May require investment IT infrastructure (c) Adaptive Processes Experience World Class Processes! 38
  • 39. Key Aspects Of ISO 27001 • Organizational security policy – To provide management direction and support for information security – Helps compliance with legislative & contractual requirements • Organizational security infrastructure – Security steering committee – representatives from each function – Approval for any new information processing facility – Security with respect to outsourcing contracts / third party access (c) Adaptive Processes Experience World Class Processes! 39
  • 40. Key Aspect of ISO 27001 – Cont. 2 • Asset classification and control – Accountability for assets – Inventory of assets – Information classification, handling • Personnel security – – – – – Recruitment Non-disclosure User training Reporting security incidents Disciplinary process (c) Adaptive Processes Experience World Class Processes! 40
  • 41. Key Aspect of ISO 27001 – Cont. 3 • Physical and environmental security – Physical entry controls – Securing offices, rooms and facilities – Precautions to be taken while working in secure areas – Equipment sitting and protection – Protecting power, cabling – Equipment maintenance – Off-site equipment protection – Clear desk and screen policy (c) Adaptive Processes Experience World Class Processes! 41
  • 42. Key Aspect of ISO 27001 – Cont. 4 • Communications and operations management – Documented operating procedures – Production operational change control – Incident management procedures – Separation of development and production environment – System planning and acceptance – Capacity planning – Virus protection and Back-up – Email security – Protection of company web-site (c) Adaptive Processes Experience World Class Processes! 42
  • 43. Key Aspect of ISO 27001 – Cont. 5 • Access control – Password policy and management – Monitoring system access – Remote connectivity – Mobile working • Systems development and maintenance – Security requirements analysis and specification – Data encryption – Control of production environment (c) Adaptive Processes Experience World Class Processes! 43
  • 44. Key Aspect of ISO 27001 – Cont. 6 • Business continuity – Identify and evaluate risks – Develop continuity measures – Testing, maintaining and reassessing business continuity plans • Compliance – Compliance with legal requirements – Identification of applicable legislation – Intellectual property rights – Safeguarding of organizational records – Data protection and privacy of personal information (c) Adaptive Processes Experience World Class Processes! 44
  • 45. What and Why of ISO 20000 (c) Adaptive Processes Experience World Class Processes! 45
  • 46. Business scenario IT is becoming critical to business operations and growth Need for alignment of IT to business Better accountability of IT investments Demand for IT personnel increasing day by day Companies serving IT services need independent assessment of their capabilities Experience World Class Processes! 46
  • 47. Benefits of ITSM Implementation • Provides confidence to clients on organization‟s ability to provide high quality IT services • Structured change management • Helps in being prepared for disasters • Secures companies information assets • Better management of incidents • Provides for a market differentiator (c) Adaptive Processes Experience World Class Processes! 47
  • 48. ISO 20000-1 Processes (c) 48 Adaptive Processes Experience World Class Processes!
  • 49. Benefits and Limitations of ISO 20000 • Benefits – – – – – – – • Specifically developed for IT Service management system Medium Implementation difficulty Moderate cost of assessment – Approx. 5K USD Moderate cost – Approx. 10 K USD Annual periodic audits Large overlap with ISO 27K, ITIL and ISO 9K Approximate is 6 – 8 months. Limitations – May require investment IT infrastructure (c) Adaptive Processes Experience World Class Processes! 49
  • 50. What and Why of ITIL (c) Adaptive Processes Experience World Class Processes! 50
  • 51. About ITIL • Framework developed for IT Service management • Has been hugely popular • Very high adoption rate Experience World Class Processes! 51
  • 52. Benefits of ITIL Implementation • Provides confidence to clients on organization‟s ability to provide high quality IT services • Structured change management • Helps in being prepared for disasters • Secures companies information assets • Better management of incidents • Provides for a market differentiator (c) Adaptive Processes Experience World Class Processes! 52
  • 53. ITIL Processes (c) Adaptive Processes Experience World Class Processes! 53
  • 54. Benefits and Limitations of ITIL • Benefits – – – – – – • Extremely popular in ITSM community Specifically developed for IT Service management system Medium Implementation difficulty Higher cost – Approx. 15 K USD Large overlap with ISO 20K and ISO 27K Approximately 6 to 8 months Limitations – – No organizational assessment scheme available May require investment IT infrastructure (c) Adaptive Processes Experience World Class Processes! 54
  • 55. What and Why of CMMI for Development (c) Adaptive Processes Experience World Class Processes! 55
  • 56. What is a CMM? • Capability Maturity Model – A reference model of mature practices in a specified discipline, used to assess a group‟s capability to perform that discipline • CMMs differ by – Discipline (software, systems, acquisition, etc.) – Structure (staged versus continuous) – How Maturity is Defined (process improvement path) – How Capability is Defined (institutionalization) (c) Adaptive Processes Experience World Class Processes! 56
  • 57. Maturity Levels 5 4 3 2 1 Optimizing Focus on continuous process improvement Quantitatively Managed Process measured and controlled Defined Process characterized for the organization and is proactive Process characterized for projects and is often reactive Managed Initial Process unpredictable, poorly controlled, and reactive (c) Adaptive Processes Experience World Class Processes! 57
  • 58. Percentage Improvement Improvements from CMMI 40 35 30 25 20 15 10 5 0 39% 35% 19% Savings vs. cost of software process improvement (median) 5:1 Productivity (increase) Time to market (reduction) Post-release defect reports (reduction) Annual Medians (c) Adaptive Processes Experience World Class Processes! 58
  • 59. Benefits of CMMI Implementation • Decreased Costs – Siemens reduced cost of quality from over 45 % to under 30% over a three-year period. – TCS saved $4.6 million in SW development – General Dynamics reduced maintenance staff costs by 64% while doubling the size of the organization. • Improved On-Time Delivery – GM improved the percent of milestones met from 50% to 85%. – Raytheon North Texas improved schedule by 8% with a 50% decrease in variation. – JPMC reduced average slippage of project delivery dates by 70-80%. Source: www.sei.cmu.edu/cmmi/why/benefits/ (c) Adaptive Processes Experience World Class Processes! 59
  • 60. Benefits of CMMI Implementation • Improved Productivity – IBM Australia improved account productivity over 20%. – SAIC Systems doubled its productivity. – Warner Robins reduced effort to deliver test programs sets by 25%. • Improved Quality – Siemens Information Systems Ltd. reduced defect density an average of 71% in three technical areas. – IBM Australia Application Management Services closed 95% of problems within the customer-specified time frame. – Tufts Associated Health Plans decreased software defects identified in testing 25%. (c) Adaptive Processes Experience World Class Processes! 60
  • 61. Benefits of CMMI Implementation • Improved Customer Satisfaction – Lockheed Martin increased their award fees by 55%. – Siemens increased their customer satisfaction index an average of 42% in three technical areas. – Northrop Grumman IT received more than 98% of possible customer award fees. • Impressive Return on Investment – Accenture experienced 5 to 1 ROI for quality activities. – Siemens experienced 2 to 1 ROI over 3 years. – Reuters experienced over 3 to 1 ROI from reducing post-release defects. (c) Adaptive Processes Experience World Class Processes! 61
  • 62. Benefits and Limitations of CMMI for Dev • Benefits – – – – • Specific model developed for Software development Widely accepted Carries better recognition than ISO standards Needed for doing business with US defense and Govt. organizations Limitations – – – – – Higher implementation difficulty Implementation time frame – Approx 10 to 12 months High cost – Approx. 12K USD High cost of assessment – Approx. 16 to 18K USD Assessment once in 3 years (c) Adaptive Processes Experience World Class Processes! 62
  • 63. Key Expectations from CMMI Process Area Data Expectations Project Planning Schedule Project Monitoring and Control Executive Dash Board + Reports Configuration Management CM Plan Process and Product Quality Assurance Audit Management Measurement and Analysis Schedule, Defect, Risk Supplier Management Vendor Master & Evaluation Requirements Management Change Request Management (c) Adaptive Processes Experience World Class Processes! 63
  • 64. Key Expectations from CMMI Process Area CMMI Expectations Requirements Development Product Backlog, Traceability Matrix Technical Solution Design documents Product Integration Integration testing Verification Review, Test Case Management Validation Test Case Management Decision analysis and resolution DAR guidelines and evidences Integrated Project Mgmt Minutes of Meeting, Action item Tracking Risk Management Org Risk Master + Project Risk tracking Organizational Training Training Planning and Execution Organizational Process Definition Well defined QMS Organizational Process Focus SEPG group in place (c) Adaptive Processes Experience World Class Processes! 64
  • 65. What and Why of CMMI for Services (c) Adaptive Processes Experience World Class Processes! 65
  • 66. What is a CMMI for Services? • Newest model from Software Engineering Institute • Developed for services industry • Very suitable for IT services organization • Has integrated good practices from ITIL, CMMI for Development, ISO 20000 (c) Adaptive Processes Experience World Class Processes! 66
  • 67. CMMI for Services (c) Adaptive Processes Experience World Class Processes! 67
  • 68. Benefits and Limitations of CMMI for Services • Benefits – – – – • Specific model developed for Software services Good mix of CMMI for Dev, ISO 20000 and ITIL Carries better recognition than ISO standards Needed for doing business with US defense and Govt. organizations Limitations – – – – – – New model – not widely adopted as of now Higher implementation difficulty Implementation time frame – Approx 10 to 12 months Higher cost – Approx. 12K USD High cost of assessment – Approx. 16 to 18K USD Assessment only once in 3 years (c) Adaptive Processes Experience World Class Processes! 68
  • 69. What and Why of PMP (c) Adaptive Processes Experience World Class Processes! 69
  • 70. About PMP • Project Management Professional • Framework developed for project management • Developed by Project Management Institute (PMI), USA • Has been hugely popular • Very high adoption rate Experience World Class Processes! 70
  • 71. Benefits of PMP Implementation • Provides confidence to clients on organization‟s ability to provide high quality project management capabilities • Provides for a market differentiator (c) Adaptive Processes Experience World Class Processes! 71
  • 72. PMP Knowledge Areas (c) Adaptive Processes Experience World Class Processes! 72
  • 73. Benefits and Limitations of PMP • Benefits – – – – • Extremely popular in project management community Specifically developed for project management Medium Implementation difficulty Approximately 6 to 8 months Limitations – No organizational assessment scheme available (c) Adaptive Processes Experience World Class Processes! 73
  • 74. What and Why of BABoK (c) Adaptive Processes Experience World Class Processes! 74
  • 75. About BABoK • BABoK – Business Analysis Body of Knowledge • Framework developed for business analysis activity • Developed by International Institute of Business Analysis, Canada • Getting hugely popular • Very high adoption rate • Has 7 knowledge areas • Extensive coverage of business analysis tools Experience World Class Processes! 75
  • 76. Benefits of BABoK Implementation • Provides confidence to clients on organization‟s ability to carry out business analysis activities • Requirements management is the most crucial phase in a SW project‟s life-cycle • Structured requirements management process • Provides for a market differentiator • Has certification schemes (c) Adaptive Processes Experience World Class Processes! 76
  • 77. BABoK Knowledge Areas (c) Adaptive Processes Experience World Class Processes! 77
  • 78. Benefits and Limitations of BABoK • Benefits – – – – • Extremely popular in BA community Specifically developed for business analysis activities Medium Implementation difficulty Approximately 3 to 4 months to implement Limitations – No organizational assessment scheme available (c) Adaptive Processes Experience World Class Processes! 78
  • 79. What and Why of Agile (c) Adaptive Processes Experience World Class Processes! 79
  • 80. Experiences with SW development • Nearly two-thirds of projects significantly overrun their cost estimates (Lederer 1992) • 64% of the features included in products are rarely or never used (Standish 2002) • The average project exceeds its schedule by 100% (Standish 2001) (c) Adaptive Processes Experience World Class Processes! 80
  • 81. Current software development practices System Requirements Analysis Requirements Analysis The Waterfall Chart W.W. Royce, 1970 Preliminary Design Detailed Design Code and Unit Testing Integration & Acceptance Testing • • • • • Document driven Hand-offs between stove-piped groups Manage scope creep, resist new requirements Late changes = high cost Poor predictability, especially stabilization (c) Adaptive Processes Experience World Class Processes! Installation and Turnover Operation and Maintenance 81
  • 82. Basic assumptions in waterfall model • Business environment is fairly stable • Low rate of technological innovation • Customers will be in a position to elaborate all requirements up-front None of the above assumptions are valid any more (c) Adaptive Processes Experience World Class Processes! 82
  • 83. Agile emerges • Traditional software development approaches assume that requirements are known and locked prior to design and development – Controlling change is desirable – Defined or controlled process • Agile has emerged in environments where this was not possible or appropriate – Change is encouraged – Empirical process (c) Adaptive Processes Experience World Class Processes! 83
  • 84. The Agile Manifesto An umbrella term that describes SW development methodologies that share some/all of the following characteristics (c) Adaptive Processes Experience World Class Processes! 84
  • 85. Strategic The Agile Way! New application requests New applications Improved applications Issues Tactical Enhancement requests Fixed applications Defects Retired applications Plan, Do, Inspect, Adapt  Cross-functional teams that include the customer (or their proxy), development, test, and others  Incremental delivery of production quality capabilities at regular intervals  Test-driven development that puts quality first  Automated and unattended build, test, and reporting that runs at least every night (c) Adaptive Processes Experience World Class Processes! 85
  • 86. Scrum (c) Adaptive Processes Experience World Class Processes! 86
  • 87. Benefits and Limitations of Agile • Benefits – – – – – • Specific model developed for Software development Widely accepted Light-weight processes Implementation time-frame – Approx 6 months fee – Approx. 8K USD Limitations – – – No formal assessment scheme available Scaling up is an issue Not designed for on-site – off-shore development approach (c) Adaptive Processes Experience World Class Processes! 87
  • 88. CMMI Agile synergy Your CMM processes are heavier than my agile processes  Can‟t we merge both CMMI and Agile? CMM is the best model for an organizational process improvement Adaptive can help you define a system which takes benefits from both CMMI and Agile! (c) Adaptive Processes Experience World Class Processes! 88
  • 89. What and Why of Six Sigma (c) Adaptive Processes Experience World Class Processes! 89
  • 90. Why do we need improvements? • Because Customers want more for less INR, $, RM, SGD • Because people who do the work want more INR, $, RM, SGD for less work • Because our competitors are trying to overtake us • Because we want to overtake our competitors (c) Adaptive Processes Experience World Class Processes! 90
  • 91. Six Sigma A proven improvement methodology Problem/ Improvement Need (Y) X1 X2 X3 X4 X5 X6 Basic Analytical Tools X4 X1 X6 Statistical Tools X1 X4 Y = F (X); Focus on the Causes; Respond to the Effect (c) Adaptive Processes Experience World Class Processes! 91
  • 92. DMAIC - Improving an existing Process Step 1: Scoping the problem Define Defining the Problem Statement Forming the team Charter Providing focus to the issue Measure Step2: Identifying causes Data based Analysis to identify causes Identifying the key root cause Developing appropriate solution Analyze Improve Step3: Institutionalizing Solution Setting up Process Management Plans Developing Response Mechanisms Rolling out the solution (c) Adaptive Processes Experience World Class Processes! Control 92
  • 93. Benefits and Limitations of Six Sigma • Benefits – – – – – • Proven technique for process improvement Can be used a companion method for CMMI Widely accepted Implementation time-frame – Approx 6 months fee – Approx. 4 Lakhs Limitations – No formal assessment scheme available (c) Adaptive Processes Experience World Class Processes! 93
  • 94. What and Why of Balanced Score Card (c) Adaptive Processes Experience World Class Processes! 94
  • 95. Balancing Measures: The Concept • Introduced in 1992 by Kaplan and Norton • Two key components – A balanced set of measures – Financial and Non-financial – Lagging and Leading Measures – A set of strategically focused business perspectives (c) Adaptive Processes Experience World Class Processes! 95
  • 96. Balancing Measures: The Frameworks • The Balanced Scorecard • The “Critical Few” Set of Measures • Performance Dashboards • Malcolm Baldrige National Quality Award Criteria (c) Adaptive Processes Experience World Class Processes! 96
  • 97. Benefits and Limitations of BSC • Benefits – – – – – • Widely used goal flow down technique Can be used a companion method for ISO and CMMI Widely accepted Implementation time-frame – Approx 6 months fee – Approx. 6 Lakhs Limitations – No formal assessment scheme available (c) Adaptive Processes Experience World Class Processes! 97
  • 98. About Adaptive Processes An ISO 9001:2008 Certified Company A NASSCOM Member
  • 99. About Adaptive Processes  Mission: “To improve governance, risk and compliance management practices in cost-effective and timely manner”  More than 100 person-years experience in quality and information security  ISO 9001:2008 certified from DNV  GRCPerfect – Enterprise Governance, Risk and Compliance Management system for rapid and cost effective process implementation  Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2 CMMI, ISO 20000 initiatives  Served 100+ clients so far  Endorsed education provider for IIBA, Canada  100% key client repeat rate (c) Adaptive Processes Experience World Class Processes! 99
  • 100. Adaptive solutions catalogue Software Engineering IT Security and Infrastructure Management SQA and Audit Services CMMI, Agile ISO 9001, PMBoK ISO 27001, ISO 20000, PCI-DSS Program Management Office Metrics Based Improvement Process Authoring Process Automation and Reengineering Training, Auditing, eLearning Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999) Performance Enhancement (Six Sigma) Supporting Infrastructure GRCPerfect (c) Adaptive Processes 10+ eLearnings Adaptive Toolkits ISO 9001, 27001, Audit.. QMS, ISMS, ITSM, BCMS Experience World Class Processes! 100
  • 101. GRCPerfect – Enterprise Governance, Risk and Compliance Solution • Project Governance - Project Planning and Tracking including Schedule, Defect, Estimation, Timesheet, Risk, Issue, Change Requests etc. • Risk Management as per ISO 27001 and CMMI • Audit and vendor management • 40+ mandatory data management modules required for above frameworks • Complete process definition for above frameworks • Data control with complete role based permissions • Dashboards, Automated Status, Metrics and various analysis reports generation • Built on .Net / SQL Server • Available in SAAS mode • Server based licensing • Open code option Experience World Class Processes! 101
  • 102. Managed compliance services • Complete ownership and accountability of compliance activities for QMS, ISMS, ITSM, BCMS • Multi-client experience to improve organization‟s processes • Significantly reduced over all cost – Comprehensive process and compliance management system – Zero recruitment or training cost – Access to Adaptive repository, elearnings • Current clients who have benefited significantly – – – – – – – Bharti-AXA Ness technologies India Inatech, a Calsoft company JuriMatrix Legal Services MACH Teledata Empower Research V2Soft (c) Adaptive Processes Experience World Class Processes! 102
  • 103. Adaptive training services • • • More than 200 person-days of trainings conducted Entire spectrum of trainings in quality and information security management Extremely good feedback ratings Introduction to ISO 9001:2008 Software Engineering Principles Introduction to ISO 27001:2005 Good Programming Practices Certified ISO 27001 Internal Introduction to Software Quality Auditor Assurance Introduction to COBIT Introduction to MS-Project Certified ISO 9001 Internal Auditor Requirements Management Excel for Executive Managers Certified Risk Analyst Introduction to Agile and Scrum Introduction to CMMI Introduction to ISO 14000 (EMS) Certified Agile Practitioner Certified ISO 9001 Implementer Statistics for Project Managers Certified Scrum Practitioner Certified ISO 27001 Implementer Statistical Process Control Enterprise Risk Management Balance Score Card Software Reviews Software Testing Principles Business Continuity Planning and Disaster Recovery Software Metrics Certified Business Analyst (c) Adaptive Processes Project Management Basics Configuration Management Experience World Class Processes! 103
  • 104. Adaptive eLearnings • Current eLearnings available for – – – – – – – – • • • • CMMI ISO 9001 ISO 27001 Agile and Scrum QMS Internal Audit ISO 20000 BS 25999 Configuration Management Web-based eLearning Has built in quizzes to test understanding Provided as complementary product with GRCPerfect Customized trainings can be provided for ISO 9001 / ISO 27001 / CMMI / Project management, Agile methodologies (c) Adaptive Processes Experience World Class Processes! 104
  • 105. Adaptive implementation methodology (c) Adaptive Processes Experience World Class Processes! 105
  • 106. Our esteemed clients…. (c) Adaptive Processes Experience World Class Processes! 106
  • 107. Our esteemed clients…. (c) Adaptive Processes Experience World Class Processes! 107
  • 108. Adaptive advantages End to end process services • Minimum 3 months of time and 50% of cost savings over traditional methods of process definition and implementation • Comprehensive process definition and implementation system (GRCPerfect) • and training services in ISO 9001, ISO 27001, ISO 20000, CMMI, Agile, BS 25999 • eLearning products for continuous learning • Process sustenance and process assurance services • Process improvement using Six Sigma methodology • Matured implementation methodology (c) Adaptive Processes Experience World Class Processes! 108
  • 109. Client testimonials • I find it very easy to do business with you. Thank you for the contribution to our system. We have a great and open working relationship. We really respect your contributions in helping our organization. – Puneet Chaddha (Head-Delivery, Ness Technologies) • Adaptive has been prompt and fast in responding to our requirement. I am extremely happy with their people competence, and range of service provided. Adaptive would be my obvious choice for any of our process needs. I would recommend this team to my circle. – Santosh Kumar (Head-Quality, Infinite Computer Solutions) • I have found Adaptive to be very professional and committed. Adaptive has a very good and sound grounding in terms of producing good software applications for Project Management and for QMS. – Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich • Excellent workshop and a faculty with deep knowledge. – Manoj Nair • Process Manager - Ma Foi (c) Adaptive Processes Experience World Class Processes! 109
  • 110. Finally in a nutshell Model Name Core focus Market standing Improvement Ability ISO 9001 Quality of delivery Medium Medium ISO 27001 Information security Very High High ISO 20000 IT Service delivery Very High High CMMI – Dev Quality of software delivery Very High High CMMI-Svc Quality of Services High High ITIL Quality of delivery High High Agile Quality of software delivery High High Six Sigma Improvement of services and processes High High Balanced Score Card Establish metrics based improvement High High
  • 111. Finally in a nutshell Model Name Assessment Scheme Available? ISO 9001 Yes Approx. Cost of consulting („000 USD) 6 Approx. Cost of Assessment („000 USD) 4 Approx. Time Frame (in Months) 6 to 8 ISO 27001 Yes 8 5 8 to 10 ISO 20000 Yes 10 5 6 to 8 CMMI – Dev Yes 12 16-18 10 to 12 CMMI-Svc Yes 12 16-18 10 to 12 ITIL No 15 NA 6 to 8 Agile Yes 8 NA 6 to 8 Six Sigma No 4 NA 6 to 8 Balanced Score Card No 6 NA 6 to 8 The prices mentioned above are indicative to 250 employees at a single location. Rates will be 50% higher for another location or similar increase in size.
  • 112. Thank you for providing us an opportunity to present ourselves to you. Hoping for a long mutually rewarding relationship. Our contact details Email: Deb@AdaptiveProcesses.com Cell: 9742319990 #51, 3rd Cross, Church Street Koramangala 6th Block Annex, Bangalore – 560095 (India) www.AdaptiveProcesses.com Blog: www.AdaptiveProcesses.BlogSpot.com LinkedIn : http://www.linkedin.com/company/adaptive-processes/