Vasor Technologies Pitch

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  • Academic/Social leader, school of IST Classes taken compliment company development experience Completion of our team is a top priority before we continue development To build a detailed launch plan we will form an executive board which will include industry experienced personnel, such as a COO and VP of Marketing. We will also have to outsource legal and financial services. With constant evaluation of our business, we plan to keep Vasor at the forefront of technology.
  • Vasor Technologies Pitch

    1. 1. Bridging the gap between you and technology
    2. 2. Our research suggests that companies are failing to meet key customer concerns regarding product support. <ul><li>Support Content vs. User Interface </li></ul><ul><ul><li>Lack of searching capabilities </li></ul></ul><ul><ul><li>Little user-to-user interaction </li></ul></ul><ul><li>Support development and maintenance costs are too high </li></ul><ul><li>Loss of customers = loss of profit </li></ul>
    3. 3. Companies are realizing that support is crucial to their business; however, it is typically not their core competency <ul><ul><li>Product Development </li></ul></ul><ul><ul><li>Employee Management </li></ul></ul><ul><ul><li>Maintenance Cost </li></ul></ul><ul><ul><li>Benchmarking </li></ul></ul><ul><ul><li>Quality Control </li></ul></ul><ul><ul><li>Research </li></ul></ul>Company Concerns <ul><ul><li>Support services are usually overridden by these concerns and are either forgotten or done poorly . </li></ul></ul>
    4. 4. Consequently, companies are missing the opportunity to turn product support into a core competency. <ul><li>Providing world-class customer and product </li></ul><ul><li>support has potential to: </li></ul><ul><ul><li>Increase customer satisfaction </li></ul></ul><ul><ul><li>Decrease call center volume </li></ul></ul><ul><ul><li>Attract more customers </li></ul></ul><ul><ul><li>Improve corporate image </li></ul></ul><ul><li>“ 78% of organizations believe providing customers with Web self-service capabilities could prevent 40% of front line support calls.” </li></ul>Source: supportindustry.net <ul><ul><li>Increased profits </li></ul></ul>
    5. 5. Vasor’s strategy is to help companies meet the urgent need for improved product support. Estimated Support Expenses (2002) Source: supportindustry.net 19% $250,000+ 15% no plans “ The U.S. market for customer support and call center application revenue is expected to grow from $1.8 billion in 2001 to $4.6 billion by 2004.” N = 500 companies 66% Up to $250,000
    6. 6. The Vasor Support System is the foundation of our product support competency and offerings.
    7. 7. Our comprehensive product support solution relies on cutting-edge technology and processes. <ul><li>Comprehensive Support Solution </li></ul><ul><li>Hosted online support solution </li></ul><ul><li>PHP/MySQL/XML/XSL architecture </li></ul><ul><li>Wireless enabled </li></ul><ul><li>Web-based administration controls </li></ul><ul><li>Integrated search </li></ul><ul><li>Specialized solutions </li></ul><ul><ul><li>Email support management </li></ul></ul><ul><ul><li>Threaded message boards </li></ul></ul><ul><ul><li>Live support staff chat </li></ul></ul><ul><ul><li>Real-time chat rooms </li></ul></ul><ul><li>Easily adaptable design </li></ul>
    8. 8. Video Demo
    9. 9. The Vasor Support System outperforms the competition with its cutting-edge portfolio of support services.
    10. 10. “ 89% of e-businesses plan to implement a community feature in the next year.” <ul><li>With our system, companies can implement a community-driven support solution immediately. </li></ul>- Source: Jupiter Research. The is the product support solution for the information age.
    11. 11. Bridging the gap between you and technology

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