Intelligent Workplace<br />Maximize workplace efficiency and reduce cost by providing end users with the optimum platform ...
Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadm...
Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadm...
Intelligent Workplace<br />Infrastructure Outsourcing<br />Workplace Services<br />Intelligent Workplace<br /><ul><li>Capg...
Intelligent Workplace is our next generation end user managed service
One size no longer fits all – flexibility is key
Continuous pressure to reduce cost
Growing pressure to be greener</li></li></ul><li>Capgemini’s Intelligent Workplace – Value Proposition<br />Intelligent Wo...
 Enhances end user productivity
 Improves business agility
 Reduces CO2 emissions by 50%</li></li></ul><li>Intelligent Workplace<br />Intelligent Workplace is the integration, imple...
Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
Capgemini’s Intelligent Workplace<br />Intelligent Workplace is the integration, implementation and management of a sophis...
Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadm...
Capgemini’s Intelligent Workplace – Value Proposition<br />Intelligent Workplace delivers real business value<br /><ul><li...
 Enhances end user productivity
 Improves business agility
 Reduces CO2 emissions by 50%</li></li></ul><li>Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs b...
 Deployment of appropriate end user platforms, processes and service levels
 Deployment of desktop, data center and network virtualization technologies
 Continuous assessment ensures alignment to shifting business dynamic
End User Portal
Industrialized Delivery
Shift Left
Rightshore®</li></ul>Intelligent Workplace provides the business with a clear and comprehensiveview of the total cost of o...
Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs by 30%<br />Improves business agility<br />Enhanc...
Technology and process to ensure a superior end user experience
Tailored service and security levels with a focus on optimizing individual role family services
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Intelligent Workplace

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Intelligent Workplace

  1. 1. Intelligent Workplace<br />Maximize workplace efficiency and reduce cost by providing end users with the optimum platform for their role<br />March 2010<br />
  2. 2. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  3. 3. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  4. 4. Intelligent Workplace<br />Infrastructure Outsourcing<br />Workplace Services<br />Intelligent Workplace<br /><ul><li>Capgemini is extending our Workplace Services offering to include Intelligent Workplace
  5. 5. Intelligent Workplace is our next generation end user managed service
  6. 6. One size no longer fits all – flexibility is key
  7. 7. Continuous pressure to reduce cost
  8. 8. Growing pressure to be greener</li></li></ul><li>Capgemini’s Intelligent Workplace – Value Proposition<br />Intelligent Workplace delivers real business value<br /><ul><li> Reduces costs by 30%
  9. 9. Enhances end user productivity
  10. 10. Improves business agility
  11. 11. Reduces CO2 emissions by 50%</li></li></ul><li>Intelligent Workplace<br />Intelligent Workplace is the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed together as an end-to-end service, boosts agility, enhances the end user experience and mitigates environmental impact – all while addressing the overarching imperative to reduce cost. <br />
  12. 12. Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
  13. 13. Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
  14. 14. Intelligent Workplace<br />End User Assessment<br />Compute &<br />Service Models<br />Managed<br />Services<br />
  15. 15. Capgemini’s Intelligent Workplace<br />Intelligent Workplace is the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed together as an end-to-end service, boosts agility, enhances the end user experience and mitigates environmental impact – all while addressing the overarching imperative to reduce cost. <br />
  16. 16. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  17. 17. Capgemini’s Intelligent Workplace – Value Proposition<br />Intelligent Workplace delivers real business value<br /><ul><li> Reduces costs by 30%
  18. 18. Enhances end user productivity
  19. 19. Improves business agility
  20. 20. Reduces CO2 emissions by 50%</li></li></ul><li>Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs by 30%<br />Improves business agility<br />Enhances end user productivity <br />Reduces CO2emissions by 50%<br />Reduce operating costs by greater than 30% by integrating multiple compute models within an industrialized managed service. <br /><ul><li>Optimization of end user support models through expedient, yet thorough, assessment of the roles, usage patterns and applications used across the business
  21. 21. Deployment of appropriate end user platforms, processes and service levels
  22. 22. Deployment of desktop, data center and network virtualization technologies
  23. 23. Continuous assessment ensures alignment to shifting business dynamic
  24. 24. End User Portal
  25. 25. Industrialized Delivery
  26. 26. Shift Left
  27. 27. Rightshore®</li></ul>Intelligent Workplace provides the business with a clear and comprehensiveview of the total cost of ownership and the cost distribution of the IT end-user estate<br />
  28. 28. Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs by 30%<br />Improves business agility<br />Enhances end user productivity <br />Reduces CO2 emissions by 50%<br />Enhance the end user experience while increasing productivity and end user satisfaction by implementing comprehensive application and platform services built around tailored user profiles.<br /><ul><li>A more satisfied and productive end user
  29. 29. Technology and process to ensure a superior end user experience
  30. 30. Tailored service and security levels with a focus on optimizing individual role family services
  31. 31. Platforms such as desktops, thin client, laptops and personal desktop assistants (PDA) allocated to role and end user requirement
  32. 32. End user portal and seamless integration of email, instant messaging, telephony and teleconferencing
  33. 33. Organizational change managed within transition process
  34. 34. The right toolkit for the job
  35. 35. Faster problem resolution
  36. 36. Less time travelling
  37. 37. Faster business response
  38. 38. Access to online training
  39. 39. Balanced work and home life</li></ul>Intelligent Workplace provides platforms and services tailored to roles <br />to ensure end users benefit from a more satisfying and productive experience.  <br />
  40. 40. Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs by 30%<br />Improves business agility<br />Enhances end user productivity <br />Reduces CO2 emissions by 50%<br />Improve business agility through the implementation and continuous evolution of flexible technologies, services and processes designed to rapidly adapt to changing business demands<br /><ul><li>Intelligent Workplace technologies support major and minor business change
  41. 41. New ways of working: - Home, Part-time, Offshore, Mobile; Contractors
  42. 42. New compute/service models will be brought in as appropriate
  43. 43. Departmental moves
  44. 44. Joiners and Leavers
  45. 45. Organizational change
  46. 46. Mergers and Acquisitions
  47. 47. Divestitures
  48. 48. Business Continuity</li></ul>From both a process and technology perspective, Intelligent Workplace<br />can flex to meet evolving business demands <br />
  49. 49. Capgemini’s Intelligent Workplace – Value Proposition<br />Reduces costs by 30%<br />Improves business agility<br />Enhances end user productivity <br />Reduces CO2 emissions by 50%<br />Reduce power bills/carbon emissions by greater than 50% <br />and measure and report on sustainability targets<br /><ul><li>Carbon emission modeling incorporated into cost model
  50. 50. Technology solutions such as thin client, virtualization and green data centers
  51. 51. Process solutions such as product lifecycle management, greener supply chain.
  52. 52. Capgemini – leaders in sustainable outsourcing</li></ul>CO2awareness, monitoring and reporting are all built into Intelligent Workplace<br />and this can serve as a powerful tool to help reduce greenhouse gas emissions.<br />
  53. 53. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  54. 54. Intelligent Workplace in 2010<br /><ul><li>User Experience
  55. 55. Agility
  56. 56. Sustainability
  57. 57. Cost</li></ul>Q4<br />Q3<br />Q2<br />Q1<br />Additional Compute Models<br />Additional Layered Services<br />Fully Flexible Model<br />Build the Foundation<br /><ul><li>Unified Messaging
  58. 58. Unified Communications
  59. 59. Focus on Cost and User Experience
  60. 60. A fully flexible (100% variable resource unit) model to offer true pay-as-you-go services
  61. 61. Technical, service and financial modeling of existing and emerging compute models
  62. 62. User Profiling
  63. 63. Applications Assessment and Migration Framework
  64. 64. Client-side hyper-visors to support bring-your-own-device initiatives for internal or external users
  65. 65. Collaboration platform</li></li></ul><li>Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  66. 66. Analyst Commentary<br />The Market<br />Forrester<br />“The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise”<br />“Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009<br />Forrester<br />“IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery”<br />“Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010<br />Gartner<br />“The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market”<br />Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009<br />Gartner<br />“By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices”<br />Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009<br />Gartner<br />“Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention”<br />“Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009<br />
  67. 67. Analyst Commentary<br />The Market<br />Forrester<br />“The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise”<br />“Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009<br />The old end user service model is changing <br />“One-size-fits-all” is no longer valid.<br />Virtualization technology is maturing<br />Businesses are increasingly aware of the benefits.<br />The benefits are real and understood.<br />Productivity, Flexibility, Cost Reduction and Agility are expected.<br />Forrester<br />“IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery”<br />“Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010<br />Gartner<br />“The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market”<br />Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009<br />Gartner<br />“By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices”<br />Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009<br />Gartner<br />“Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention”<br />“Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009<br />
  68. 68. Market Analysis – Infrastructure and Desktop ‘as a Service’ <br />Infrastructure-as-a-service market forecast 2008 <br />to 2013 in $US billion*<br />Comments<br />Although still a nascent market, Desktop-as-a-services is expected to cross over a billion in the next two year growing at a rate of 57% CAGR (2008-2013)<br />Infrastructure-as-a-Service IaaS revenue was 969 million USD in 2008 and is expected to increase to more than 8 billion USD in 2013, which represents a CAGR of 53,6% and a share of 31% of the total Cloud market. Despite slow growth to date, IaaS has solid potential<br />By 2012, cloud will be one of the main contributors to the move away from physical IT, the change is also the product of employees running personal desktops and notebook systems on corporate networks, which reduces the need for organizations to buy PCs. <br />The mass exodus away from physical IT assets, which will leave one in five businesses, or 20 percent, without IT assets, is being fueled by a number of factors including cloud computing and cloud-enabled services and virtualization<br />8.37<br />6.10<br />+54%<br />4.19<br />2.53<br />1.57<br />0.97<br />Desktop-as-a-service will become a viable desktop delivery option for 70–80% of end users in large enterprises and public sector organizations within a 3 to 5 -year timeframe<br />Source: Deloitte; Gartner, Mar 2009; Ovum, Jan 2010; SAAS Experts<br />*Note: To arrive at the market size we have split the IAAS market into Data center and Desktop services which according to Gartner constitute nearly 75% and 25% of all Infrastructure related services resp. We have only considered Infrastructure and desktop services delivered from the cloud for this analysis<br />
  69. 69. Analyst Commentary<br />Capgemini<br />Forrester<br />List Capgemini as one of three best fit providers for <br />1. Major multi-region or EMEA-wide desktop technology refresh with substantial business-led service redesign components.<br />2. Substantial service redesign program to meet global business change requirements.<br /> ”Only the very largest providers, with strong specialist consulting capabilities and clear vertically oriented solution design expertise will master this kind of program”. <br />Forrester, “EMEA Buyers Need A New Sourcing Recipe For Managed Desktop Services”, Andrew Parker, February 3, 2010<br />Gartner<br />"In execution, Capgemini's clients report strengths in terms of service improvement and understanding of the customers’ business, ability in managing knowledge transition, flexibility and ITIL-oriented processes.“<br />Gartner, “Magic Quadrant for Data Center Outsourcing Services, Western Europe”, Gianluca Tramacere and Claudio Da Rold, 14 May 2008<br />Forrester<br />[Capgemini ] has a strong presence in IT infrastructure outsourcing that provides a platform for green IT and broader corporate sustainability consulting. It is another service provider that is creating a coherent practice area from piece-parts across its business. As it does so, Capgemini will approach its clients both top-down from the executive level and bottom-up through its relationships in IT organizations.”<br />Forrester, “Market Overview: Green IT Services, A Bright Outlook for IT Sustainability Services”, Chris Mines, 24 April 2009<br />EquaTerra<br />Rank Capgemini as #1 for Client Satisfaction<br />“An excellent year-on-year increase in General Satisfaction; showing real commitment to customer satisfaction”.<br />EquaTerra, “Outsourcing 2009, Service provider performance in the UK”, Lee Ayling, Jef Loos, 23 November 2009<br />Brown-Wilson Group<br />Rank Capgemini as #1 European and #1 Australian Green Outsourcer for 2009 (#4 in the world)<br />Rank Capgemini as #1 for Cloud Enterprise<br />“Leading the sustainability initiative in many global initiatives, European vendors and users are among the most politically active in greening up outsourced services. Four European outsourcing vendors scored in the Top Twenty Technology Green Vendors”<br />The Black Book of Outsourcing, “2009 Green Outsourcing Survey”, <br />
  70. 70. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  71. 71. Competitive Positioning – Traditional, New and Niche<br />Our Differentiators<br />Weaknesses of Competition<br />Strengths of Competition<br />Established reputation<br />Client referencability.<br />Sector solutions<br />Strong onshore presence in Europe and US<br />Highly developed user assessment capability.<br />Long historical large client base in end user managed services.<br />Proven ‘green’ solution built around innovative green contract.<br />Traditional<br />Players<br />Accenture<br />CSC<br />Fujitsu<br />HP<br />IBM<br />Tier 2 don’t have true global delivery capability.<br />Rigid processes<br />Lack of precedence and referencability.<br />Need to partner to deliver<br />Limited global presence<br />Emerging<br />Newcomers<br />Long established technology and services reputation with solid track record.<br />Cloud capability – including world-leading partners – and expertise at all aspects of service from front-end hardware to process-led service management.<br />Roots are in cloud services.<br />Perceived as agile and responsive<br />Nasstar<br />Tucloud<br />Desktone<br />Specialist/<br />Niche<br />ICC Global Hosting<br />Mokafive<br />End-to-end service transition and delivery capability.<br />Strong reputation regardless of client size. <br />Single point of contact across the service<br />No or limited services wrap.<br />SME players<br />Client intimacy<br />Innovative technical solutions<br />
  72. 72. Agenda<br />What is Intelligent Workplace?<br />Intelligent Workplace – Value Proposition<br />Intelligent Workplace Roadmap<br />Market Analysis<br />Competitive Analysis<br />How to Get Started<br />
  73. 73. Capgemini’s Intelligent Workplace – Value Proposition<br />Intelligent Workplace delivers real business value<br /><ul><li> Reduces costs by 30%
  74. 74. Enhances end user productivity
  75. 75. Improves business agility
  76. 76. Reduces CO2 emissions by 50%</li></li></ul><li>Intelligent Workplace – More Information <br />On KM2.0 <br /><ul><li>Brochure
  77. 77. This briefing deck
  78. 78. Market Overview & Competitor Analysis
  79. 79. Technical White Paper (Desktop Virtualization)
  80. 80. Visualization</li></ul>On www.capgemini.com<br /><ul><li>Brochure
  81. 81. Technical White Paper (Desktop Virtualization)
  82. 82. Visualization</li></ul>On YouTube<br /><ul><li>Visualization (full screen, HD option available)</li></ul>Social Networking<br /><ul><li>Yammer – “Virtualised Desktop and Thin Client’
  83. 83. Twitter - @capgeminios</li></li></ul><li>How to get started<br />Contact us now to explore how you can benefit from<br />Capgemini’s Intelligent Workplace<br />Brian Doherty<br />Global Product Marketing Director<br />+44 (0)870 904 3545<br />brian.doherty@capgemini.com<br />Elizabeth Theophille<br />VP, Global Infrastructure Outsourcing<br />+44 (0)870 904 6036<br />liz.theophille@capgemini.com<br />
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