For AD/AM’s and Solution Strategists (not Pre-Sales)
Every customer matters. Business can’t afford to lose even one customer because of a poor experience. In today’s online world, delivering a positive customer experience is, quite literally, your business lifeline. IT is at the core of creating and delivering that positive customer experience. Indeed, today every dollar counts—whether that’s a dollar of revenue that IT helps deliver or a dollar of cost that needs to be carefully managed.
To address these challenges, many companies are applying Lean thinking to IT. Lean IT is an approach that helps organizations focus on what’s important – delivering value to their customers. Central to lean thinking is an emphasis on reducing waste or non-value added activity. The result is both an increase in productivity and an improvement in service quality and customer experience. The beauty of Lean IT is its pragmatism. It rewards and even encourages incremental wins, doesn’t require a grand overhaul of systems, and isn’t obscure in its methodology, terminology or theory.
4 Understanding the Problem Elaborate on the complexity of the problem and how existing processes, workflows, customer demands, etc. require a new approach to the particular business area; Define the “GAP” that needs to be filled. Line-of-Business audiences: branches that drill down on business problems to be solved, for example, for a VP of Sales or CEO
Lean It — Make Every Asset Count (Itam)
Lean IT: Make Every Asset Count
Every Customer Matters. Every Asset Counts. A positive customer experience is your business lifeline. Optimize the IT assets your customers depend on every day.
Maximize Value at Minimum Cost <ul><li>Lean IT An approach that helps IT organizations focus on what’s important — delivering value to their customers </li></ul><ul><li>Reduce waste </li></ul><ul><li>Increase productivity </li></ul><ul><li>Improve customer experience </li></ul><ul><li>Aim resources at high value deliverables </li></ul>Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network COST VALUE
IT Assets are Business Currency <ul><li>An enterprise’s IT estate can often account for 50% of the total enterprise asset base and sometimes as much as 80% of capital expenditure. (Forrester) </li></ul><ul><li>As much as 20% of software licensing and hardware maintenance charges are incurred for assets that are no longer in use. (Gartner) </li></ul><ul><li>Within the IT industry, a large percentage of invoices are incorrect — at least 30%, but some estimates are as high as 60%. (Gartner) </li></ul><ul><li>More than 70% of companies implementing virtualization will fail a software contract compliance audit because of poor ITAM policy planning and tools. (Gartner) </li></ul>07/21/09
ITAM and the Bottom Line <ul><li>Optimize asset usage and reduce IT asset costs </li></ul><ul><ul><li>[Organizations can save] one percent to 2% of the operating budget [by eliminating] unused equipment/software to save on taxes. (Gartner) </li></ul></ul><ul><li>Enforce contracts and negotiate better contract terms </li></ul><ul><ul><li>Organizations that negotiate software maintenance and support entitlements, and rights to remove unused software from support, will save 10 percent to 20 percent on yearly software costs. (Gartner) </li></ul></ul><ul><li>Enable strategic decision-making and business alignment </li></ul><ul><ul><li>Tighter management of telco services represent potential savings of at least 5% on total telecommunications costs (Gartner) </li></ul></ul>07/21/09 Companies who have not made a strategic investment in IT Asset Management lack a complete picture of their IT asset base, limiting financial transparency and hindering their efforts to:
CA IT Asset Lifecycle Management <ul><li>Inventory </li></ul><ul><li>Operations </li></ul><ul><li>Contracts </li></ul><ul><li>Vendor </li></ul><ul><li>License </li></ul><ul><li>Financials </li></ul><ul><li>Provisioning </li></ul>Complete visibility and control of IT assets throughout their lifecycle to reduce costs, mitigate risks and support compliance.
Market Leadership <ul><li>2008 Industry Leader, Forrester Wave for IT Asset Lifecycle Management </li></ul><ul><ul><li>Top Rating for “Current Offering”, “Market Presence” </li></ul></ul><ul><ul><li>Top Scores for Contract, Vendor, License and Financial Management </li></ul></ul><ul><li>2008 Strong Positive, Gartner’s Market Scope for IT Asset Management Repository </li></ul><ul><ul><li>“ UAPM continues to provide historical strengths in contract management and cost management.” </li></ul></ul><ul><li>2007 Gartner ITAM Market Share Leader </li></ul><ul><ul><li>7 Years In A Row </li></ul></ul>07/21/09 CA is the market leader in IT Asset Lifecycle Management, with industry leading financial, contract and license management. “… this solution is a natural fit for organizations using CA enterprise management tools and for companies that are considering a well-rounded and extremely sophisticated ITALM solution.” — Evelyn Hubbert, Senior Analyst, Forrester Research