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We have seen an explosion of online tools that mine both internal information systems and online unstructured (i.e. BIG) data to provide professional services firms with insight into untapped business development potential within their systems. By coordinating the information from these many data sources, firms can develop new insights and strategies to drive their businesses.
This session will address the benefits of harnessing these systems, the different systems available – CRM, ERM, listening tools, analytics tools, accounting databases – and will discuss the progress being made by and challenges of leading edge firms.
This session will address:
•What is “relationship capital”
•Strategic business management issues that are addressed by Relationship Capital Management (RCM)
•What workflows are needed
•Who are the suppliers and how do the suppliers relate to each other
•What is the state of the art
Our in-house business development and IT professionals panelists, who are implementing RCM solutions, will address:
•How to they see the opportunity
•What part of the solution landscape they have tackled
•What impact have they achieved
•What have been the greatest challenges to success
•Institutional threshold to proceed and impediments to generating impact
Attendees will learn
•What relationship capital management is and its benefits
•What the current state-of-the-art is to implementing RCM systems
•What the challenges are of implementing an RCM system
Richard MacWilliams, Chairman, BoardEx
Harris Tilevitz, CTO, Skadden Arps, CTO
Christopher Smith, Director of Knowledge Management, Sullivan and Cromwell
Christopher Sandersfeld, Manager of Business Intelligence, Kirkland and Ellis
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