Cisco IT's Journey to Enterprise 2.0 and Beyond - #E2Conf-16

Cisco IT’s Journey to Enterprise 2.0 and Beyond Integrated Workforce Experience Colin Seward, Director, IT Marisa Chancellor, Sr. Director, IT Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

We’re At A Major Inflection Point That is Changing The Way We Work Scale Speed Web 2.0 Technologies Globalization Explosion of Content Empowered Service-oriented Employees Architecture Communication Consumer & Collaboration Virtualization Mobility Always On Green Business Technology Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Business Processes Extending Beyond Internal & External Enterprise Walls Businesses require a secure, rich, and virtualized ability to collaborate across every workspace Branch Partners HQ Office Consultant Customer Vendor Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 3

The CIO Is Caught In The Middle Employee Demands Enterprise Demands “I want Facebook for the Compliance Enterprise...” DR Strategies “Why can’t I get access Security to…” Operational Excellence “I’m going to do it whether QoS you support it or not...” Backup and Recovery Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

The Communication & Collaboration Story Integrated Workforce Experience Connect Communicate Collaborate Learn the right people, resources, and more effectively Internally and from all content at the right and efficiently externally time Goal is to drive productivity, growth and innovation Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

The Communication & Social Networking The Enterprise Meets Collaboration Story People Connect the right people, resources, and content at the right time Learn My Collaborate View from all Communicate Communities Information Internally and more effectively externally and efficiently Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Integrated Workforce Experience People: Connect and Find the Known and Unknown Rich Presence Videos and Information content Matt authored or recommends Click to X Matt’s interests and communities Integration to are easily Blog Platform accessible Rich metadata, integration across systems People Collab Arch-RS June © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Integrated Workforce Experience Information: Many Sources. One View. Integration with Directory to show Experts Integration Integration with related with Tagging Communities and Ratings Integration with Show and Share Integration with relevant blogs and discussion Information forums Collab Arch-RS June © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Community Taxonomy PEOPLE WORK LIFE INTEREST •Business Interest •Organization / Depart •Social Interest • Enterprise Initiative • Job Role • Product / Service • Customer/ Partner/ Account • Project / Program • Support • Technology Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

Integrated Workforce Experience Communities: Access Relevant Information and Applications Key Tenants 1. Headline News 1 2. Architectural Plays 2 3. Sales “Care Abouts”: 3 1 - My Bookings - My Pipeline 2 - My Notifications 3 - My Commissions 3 - My Opportunities 3 2 3 3 3 Communities Collab Arch-RS June © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Integrated Workforce Experience Communities: Access Relevant Information and Applications Key Tenants 1 1. Key Topics 1 3 2 Activity Feed 2. 3 Common 3. Engineering Tools 2 Communities

Integrated Workforce Experience Communities: Access Relevant Information and Applications Key Tenants 1. Key Topics - Mentoring - Career development 1 3 - Work-life integration - Networking 2. Consolidated view of all global WAN communities 4 3. Easy access to social networking technologies 4. Professional 2 Development links Fun Facts - 8 Different functional groups Communities - 7 different countries - Content in many different languages

Integrated Workforce Experience My View: Work Your Way. Central view for customized Cisco news Integration with Communities and projects Integrated with Exchange for mail, tasks and Integrated calendar contact lists across all spaces End user customisation Learn My Community View activity feeds Collab Arch-RS June © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14

Elements of Our Enterprise 2.0 Platform Integrated Workforce Experience Powered by Cisco Quad Cisco Video Enterprise Applications & Personalization Communication Social Software Services & Relevancy & Collaboration Directory Search Ciscopedia UC Blogs Wikis TelePresence ----Services ----- Workforce ERP Show and Data Content Share CRM Instant Business Intelligence Messaging ID Mgmt Policy Mgmt Tagging Expense Reporting Flip Digital Video Media Communities (Pulse) Result is a personalized, relevant workspace Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16

The Evolution of the Integrated Workforce Experience Integrated User Experience Video Communication & Enterprise Social Personalization & Applications & Collaboration Software Relevancy Services New Business Capabilities Integrated Workspaces FCLN i-Zone CDN Finance Internal Cisco Collaboration Innovation Developer & Leadership Site Network Network Ciscopedia Directory 3.0 WebEx/MP Hybrid Client New Cisco Workspaces Platform Building Blocks Technologies Video Unified Discussion Virtual Social RSS Wikis Blogs IM Sharing Communications Forums Meetings Bookmarking Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Cisco IT’s Integrated Collaboration Architecture Devices Layer Mobility IP Communications TelePresence Desktop Flip Collaboration Applications Layer Directory Communities Integrated Workforce Experience Portals Transformational /UI Layer (any device, anywhere, anytime) Web Services Common Application Services Layer API to transactional Content Search Grouping Notification Collaboration Tagging systems (CRM, Exposure ERP) Data Access Policies Layer (entitlements, identity management, authentication) Web Services Layer RSS Video Wiki Blogs Forums Content Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia Tagging Data Aggregation Layer Web 2.0 Multiway Video Transactional Document HR data metadata repository system data repository Data Off-Prem Data On-Prem Data Cisco Network Layer Network Services Medianet Policies Security Tagging Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18

Cisco Quad Personal Directory dashboard Cisco Video Profile Enterprise Applications & Personalization Communication Social Software & Services Relevancy Social tagging & Collaboration Blogs, wikis, Forums Directory Click to: Search call, IM, meet Instant UC Ciscopedia Messaging Community Blogs Digital Media ----Services ----- team space People, communities, Workforce information Show ERP Share and Data Content CRM Video (Show Flip and Share) Content Video TelePresence management Business Intelligence ID Mgmt Policy Mgmt Communities UC-enabled Expense Reporting Cisco Wikis Policy and Tagging (Pulse) Browser Security Applications and Micro-blogging Services Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

Business Drivers Transforming How We Work Accelerated Product Development Innovation New Business Models CEO Care-Abouts Growth Driving Revenue Accelerate Sales Cycle Cost Avoidance Productivity Operational Efficiencies Faster Decision Making Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

Cisco’s Collaboration Initiatives FY09 Benefits from 7 Distinct Collaboration Programs In FY09, Cisco Achieved $1.052B in Net Benefits from Web 2.0 Collaboration Solutions, up from $691 M in FY08 Net Benefits Connected Workspace $11.5 M Innovation Mac Wiki $ 5.5 M C-Vision and Video Blogs $11.1 M Expertise Locator (SOAR) $108.6 M Growth Sales Productivity (NEW) $ 15.4 M Remote Collaboration (TP / WebEx / UC) $601.3 M Productivity Telecommuting $298.7 M Total: $1.052 B Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22

Cisco on Cisco Proof Points Productivity Transforming How We Work Cisco TelePresence •789 units deployed •217 cities in 52 countries globally •617,841 meetings conducted •90% growth in TP meetings from FY08-FY09 •Over $527 M in travel savings •Increased customer interactions •Faster sales cycle and improved win rates •Increased contribution margins by $115M in FY09 - up from $91M in FY08 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23

Cisco on Cisco Proof Points Productivity Transforming How We Work Virtual Global Annual Sales Conference •20,000 global participants •90 countries, 270 cities •211 million air miles avoided •88 hrs of consecutive events •Streaming video • Integration of 7 technologies •90% cost savings •Highly engaged employee experience Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24

Growth Cisco on Cisco Proof Points Transforming How We Work Expertise Location Increase high-value interactions using expertise locator and remote collaboration capabilities Shorten cycle time with regularly scheduled virtual product demos 45% increase in specialist interactions with customers in Canada, Commercial Improved market coverage Scaled expertise Increased customer face time Specialist time savings of $12M/yr Increased margin of $50M from reducing sales cycle Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25

Innovation Cisco on Cisco Proof Points Transforming How We Work Knowledge Sharing Common wiki portal for Mac users, with distributed editing Provides community-based instructions, resources, tips Approx. 10,000 unique visitors/month Improved productivity for Mac users Avoids approximately $1.6M in annual help desk costs Improves productivity with increased uptime- $2.6M annual value for Cisco Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26

Innovation Cisco on Cisco Proof Points Transforming How We Work Cisco Cisco I-Zone Collaboration with our Cisco Family I-Prize Collaboration with our Customers Activity Results Activity Results (First Phase) • 8695 global I-Zone users • Innovative new ideas become • Global teams and individuals • New product definition • Over 1458 ideas submitted new products and services collaborate to innovate new • Product enhancements • 4844 votes for ideas for Cisco ideas • Total Members: 1416 • 1634 comments by users • Significant product • Innovation ideas aligned with • Ideas: 411 & Posts: 2064 enhancements Cisco core strategic direction • Engaged employees • Usage of Cisco collaboration tools Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27

Wikis Instant messaging 526k pages in TelePresence Conferencing 14.3m IM Q3 FY10. 789 units, 114% 533m minutes in Q3 24% growth chats in Q3 FY10 growth! FY10 Q on Q 12% growth $527m in travel & 21% growth Q on Q productivity Q on Q savings! by Q3 FY10 Usage is Exploding! Directory 3.0 Q2 FY10 27k users have now 24k videos added Expertise. 113k views 103% growth 243% growth IWE Forums Y on Y Y on Y 44,796 IWE users 28k threads & and over 2.8 messages in Q3 million hits by Q3 FY10 FY10 19% growth Q on Q FY = Financial Year (End of July) Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29

More Than Just Technology Web-Services Video Technology Unified Communications TelePresence Wikis Blogs Sustainable Commerce Services (SOA) Business Value Metrics Scaleable Integrated Processes Common Services Process Culture Leadership Change Management Governance Invite Participation Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30

Communications and Collaboration Board The C & C Cross-Functional Board will drive innovation and success in communication and collaboration at Cisco Co- chair Co-chair Jim Grubb Sheila Jordan Corp. Comms IT Mala Anand Tricia Baker Murali Mike Metz Harbrinder Angela Stark Jodi Krause Kevin Amy Kwan CA CDO Sitaram CMO Kang Corp Comm Corp Harrington Finance CDO Corp Comm Positioning CVCM Don Susan Rick Hutley Marisa Lance Perry Van Dang Christine Shanthi Iyer Andy Starr Chris Treille McLaughlin Monaghan IBSG Chancellor IT Legal Castle Sales/IT WebEx WW Channels HR HR IT Sales

Transformation Example: IT Organisation FROM TO Stand Alone Projects End-to-End Experience My Way or the Highway Wisdom of Crowds Local Global Internal Ecosystem Sequential Development Process Agile Development Process Rigid Product Life Cycle Rapid Prototyping Accelerating productivity, growth and innovation ECP EBC © 2009 Cisco Systems, Inc. All rights reserved. Cisco Highly Confidential

Cisco IT's Journey to Enterprise 2.0 and Beyond - #E2Conf-16

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Cisco IT’s Journey to Enterprise 2.0 and Beyond - #E2Conf-16 Presentation Transcript

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