Social + Emotional Intelligence: An Overview Laura A Belsten, PhD and The Institute for Social + Emotional Intelligence
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Today’sSpeaker Laura Belsten, PhD, MCC, CEC Founder of the Institute for Social + Emotional Intelligence Executive Coach, CEO Partnership, 15 years Clients include Symantec, Verizon, T-Mobile, Western Union, Hewlett Packard, Chevron Professor, University of Denver, 21 years Author of the Social + Emotional Intelligence Profile (SEIP)
Objectives for Today’s Session 1) Overview of Social + Emotional Intelligence What is it & why do we care? The business case (ROI) and the health & wellness case The 26 distinct competencies How to measure S+EI 2) Overview of Our 8-Week Program - tools, PPt, 8-week certification program
Quick Poll Tell us a little about you . . . What best represents your role?
The business of developing leaders . . . “Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” - Warren Bennis, author of On Becoming a Leader.
How does social + emotional intelligence enhance the HR function, leadership development, and the practice of coaching?
It provides a language and framework for understanding
An important skillset for HR leaders and coaches to use and model
“Leaders with higher S+EI produce more powerful business results and greater profitability.” -- Emotional Intelligence of Leaders: A Profile of Top Executives, Steven Stein, Leadership & Organization Development Journal, 2009
EQ: 0 Too much college, too little kindergarten IQ: 167
Quick Poll Has anyone ever had to deal with a person like this -- a difficult person in the workplace or in life generally?
What is S+EI? A Working Definition Social and emotional intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.
S+EI Four-Quadrant Model Self Other Awareness Management
S+EI is About Behavior and Behaviors Can Be Changed Environment
Our concept of intelligence has evolved over the past 100 years 1900 – Alfred Binet – IQ 1930 – 1955 – David Wechsler - IQ 1983 – Howard Gardner – Multiple Intelligence 1986 – John Mayer and Peter Salovey - EI 1988 – Reuven Bar-on - EQ 1995 – Daniel Goleman – Emotional Intelligence 2006 – Daniel Goleman – Social Intelligence
Howard Gardner: Frames of Mind (1983) 7 new categories of intelligence Verbal/linguistic Logical/mathematical Visual/spatial Musical Bodily/kinesthetic Interpersonal Intrapersonal
So what ???Hard evidence that the soft skills count . . . In Life – Individuals Are healthier Live longer Enjoy more satisfying marriages Have larger, deeper and more fulfilling social networks In Business – Greater Productivity Retention of top performers Employee satisfaction & engagement Profitability
“ 80 – 90% of the competencies that differentiate top performance are in the domain of EI.” Daniel Goleman in Working With Emotional Intelligence, 1998 “EI is more than twice as predictive of business performance than purely cognitive intelligence.” Gerald Mount in The Role of Emotional Intelligence in Developing International Business Capability, 2006 “Leaders with higher social & emotional intelligence produce more powerful business results and greater profitability.” Steven Stein in Emotional Intelligence of Leaders: A Profile of Top Executives, Leadership & Organization Development Journal, 2009 S+EI
S+EI Coaching, Training & Assessments Embraced by Many Organizations McDonnell Douglas
TheBusiness Case Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 19
Social + Emotional Intelligence Programs in the Workplace Build better leaders Increase employee engagement Improve productivity Increase sales and profits Improve customer service Reduce sick days and even health care costs!
Sheraton Hotels & Resorts Introduced social + emotional intelligence training and coaching Increased market share by 24 percent 6Seconds White Paper, 2010
S+EI Coaching and Training The results at Avon More robust, vigorous organization Competitive advantage Greater performance & productivity Higher profits Cost savings due to reduced turnover, absenteeism, lowered performance and productivity Overall more positive work climate “Emotional Intelligence is in our DNA here at Avon because relationships are critical at every stage of our business.” -Andrea Jung, Chair & CEO of Avon Products
S+EI and the Bottom Line at Pepsi At Pepsico, S+EI programs generated:
10% increase in productivity
87% decrease in executive turnover (saving $4M)
-Dr. David McClelland, Journal of Psychological Science, 2008
US Air Force Turnover among US Air Force recruiters = 50% per year Cost $30,000 to replace each recruiter who left Emotional Intelligence assessment instruments used in selection process for new recruiters USAF created competency model of successful recruiters Finding: successful recruiters strong in 5 EI skills Screened new recruiters for 5 skills Trained incumbents in the 5 skills
Air Force Results Retention of recruiters went from 50% to 96% the first year Immediate savings of $3 million annually -(GAO Report on Military Recruiting, 1998 - 2008)
Other Quick Examples MetLife’s S+EI programs with selected groups resulted in S+EI trained and coached sales people outselling their control group counterparts by 37%. At L’Oreal, S+EI programs brought in $2.5 million more in sales in the first year. At Sheraton, S+EI programs helped increase market share by 24%. -SixSeconds White Paper, October 1, 2010
Research shows . . . Top reasons for losing customers: 70% are related to lack of S+EI (The Forum Corporation on Manufacturing and Service Companies, 2004) 50% of time wasted in business is due to lack of trust, a key S+EI competency (John O. Whitney, Director, Deming Center for Quality Management, 2002) The top reasons careers are derailed are related to a lack of S+EI (Center for Creative Leadership, 2005; Stanford University, 2001)
Inability to work with a team Being disrespectful Being uncooperative Not sharing information, plans or credit. - Center for Creative Leadership, 2005 Poor interpersonal relationships Single most common factor – being too harshly critical Insensitive or demanding Alienating co-workers and direct-reports. Rigidity Inability to accept feedback about traits they need to change or improve Inability to listen, learn and change. Top Reasons for Executive Derailment:
Quick Poll So tell us, is having the business case presented helpful? Is it compelling?
Healthy Emotions People with positive emotions are: Healthier & have lower disease risks Experience lower rates of chronic illness (diabetes, stroke, high blood pressure Have fewer symptoms and less pain when they do fall ill Scientists have confirmed that positivity predicts longevity – positive people live longer - Dr. B. Fredrickson, University of North Carolina, Positivity, 2009 - Cohen, S. & Doherty, R., Psychological Bulletin, 2005
People with positive emotions earn more over the course of their lifetimes.* - Diener, E., Social Indicators Research, 2002 *About 33% more !!
People with positive emotions have more satisfying marriages* - Harker, L. & Keltner, D., Journal of Personality and Social Psychology, 2001 *And enjoy more satisfying social networks, a key factor in longevity.
Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 37
Why? What happens in the body that creates this connection between emotions and health? Changes in body chemistry . . .
Heart Rate Variability in Positive & Negative Emotional States Frustration Appreciation - Institute of Heart Math, 2006
Triggers “fight or flight” – blood (and oxygen) flows to extremities, and away from the brain Long term: Elevates blood sugar levels Increases bone loss Compromises immune function Decreases skin repair and regeneration Increases fat accumulation Destroys brain cells Cortisol: The Stress Hormone
Albert Einstein “We should take care not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve.”
Social + Emotional Intelligence Competencies are measurable and learnable Best learned through coaching (and to some extent, training) Grounded in science Proven ROI S+EI is a core skill-set Starts with awareness
26 competencies – most comprehensive Available in self-scoring version & 360 Adult, Youth, and Work versions Excellent Validity & Reliability Cronbach’salpha = .96 For reference, MBTI is .56 Translations underway
German coming Fall 2011. In January, 2010, an independent, third party statistical analysis firm found the Emotional Intelligence Profile (EIP) one of the most valid and statistically reliable assessments they had seen in 6 years of doing this work. Social + Emotional Intelligence Profile (SEIP)
Quick Poll Are you currently using an EI or S+EI assessment tool in your work?
Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 58
Tools You Can Use Name it to Tame it: Building Emotional Self-Awareness Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 68
Name It Worksheet When I woke up this morning I was feeling ______________ and _______________ and _____________. As I was getting ready for the day I was feeling __________________ and _________________ and _____________________.
While I was commuting to work/school I was feeling ________________ and ___________________ and ___________________. When I first got to work/school I was feeling _______________________ and ____________________________.
By mid-morning I was feeling ________________ and _____________________.
At lunch time I was feeling __________________ and _____________________. Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 69
My Trigger ListA Worksheet for Behavioral Self Control Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence 70
Quick Poll Would having an assessment tool such as this be helpful in your discussions with your employees or clients?
Social + Emotional Intelligence Certification Program Eight (8) week online course 90 minutes once a week 12 CEUs from HRCI & ICF Highly interactive, practical, experiential, and hands-on Full certification to use the Social/Emotional Intelligence Profile (self & 360 versions) and toolkit Complete Training & Coaching Toolkit:
PowerPoint presentation you can brand with your logo, name and contact info
Worksheets, tip sheets, and exercises on all 26 S+EI competencies
What others are saying . . . “The real beauty about what Dr. Laura Belsten's program offers is a wealth of valuable insights, materials and masterful direction on how to manage people more effectively as well as compassionately. Her tireless research I believe is helping make a difference in the ways people come together in business. Her program helped me assist our CEO, team leaders and individuals alike, create a plan empowering a solid foundation for growth. Every CEO, team leader, HR professional and coach needs to know the benefits of this incredible course.” Dr. Joy Malumphy, SVP/HR, Medtronics Corporation
What others are saying . . . The SEIP course was educational, well-paced, and worth much more than the cost. Dr. Belsten’s knowledge and experience in the field of social and emotional intelligence was evident and she kept the course interesting while managing to keep everyone on the weekly calls engaged and involved. I found the course to be extremely informative and very valuable in my work and personal life. I am using the Profiles with the people that work with me and it’s become invaluable in helping them not only evaluate their social and emotional intelligence competencies, and also create detailed development plans for improving the competencies they choose. I would think this profile would be a requirement for anyone in the coaching and HR field. Bill Kelley Executive Vice President - Banking
What others are saying . . . “Laura, As a long-standing MCC in the ICF, I have taken many classes, seminars and workshops and your S+EI workshop is truly the best I’ve ever taken. Your material is great. Your command of the subject tremendous, and your generosity in sharing your great depth and breadth of knowledge is remarkable. Since completing your program last month, I’ve taken my current coaching clients to a whole new level, and my coaching business has more than doubled! Thank you so much!” Mimi Peak, MCC
8 week online group coaching series 26 competencies, most comprehensive program available ICF & HRCI certified, earn 12 CCEUs/HRCI re-certification credits If you need to grow your coaching practice, this series can help! Create new clients, expand your offerings to current clients Exclusive New Coaching Series
Register today! Next class starts September 1 (and another starts October 4) Cost for the complete course, including tool kit and all materials is $1,595. Class size limited to 15 people Register at http://www.The-ISEI.com Save $100 - enter discount code SHRM100 Questions? Contact Laura Belsten atLaura@The-ISEI.com or (303) 325-5176
TWITTER: http://twitter.com/InstituteSEI FACEBOOK: http://facebook.com/TheISEI LINKEDIN: http://www.linkedin.com/in/laurabelsten EMAIL: Laura@The-ISEI.com We want to keep you informed on Social + Emotional Intelligence so watch for our LinkedIn invite! Let’s connect!