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Strategic Frameworking Process

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A sample of a strategic framework created for a contract training unit of a community college.

A sample of a strategic framework created for a contract training unit of a community college.

Published in: Education, Business

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  • 1. Training and Development Solutions Building a Strategic Framework A sample of the resulting strategic framework from a two-day offsite strategic planning process © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 2. Strategic Question Training and Development Solutions • Given our unit’s commitment and reputation to serve customers represented in our mission and vision, • Given expectations as a contributor to the District in terms of revenue and reputation, • And given the state of the local economy… • What would develop the capacity of our unit to better serve our customers, grow our business, and ensure shared progress? © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 3. Our Vision Training and Development Solutions Vision statements take a long term view - 3-5 years minimum “To become a vital part of a national network of community college districts systematically assisting companies to become more competitive through education, training and services that contribute to continuous workforce improvement.” © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 4. Our Mission Training and Development Solutions Mission statements are more near term – 1-3 years out – supports the vision “Work systematically with companies to strengthen the organization’s effectiveness, competitiveness, and profitability through education, training, and services that contribute to continuous workforce improvement.” © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 5. Guiding Principles Training and Development Solutions Identify the values that underlie the operation • All economic and workforce development activities entered into on behalf of our organization are ethically sound and socially responsible. • Economic and workforce development professionals representing any unit of our organization shall represent the district whole, presenting a seamless front to all external groups. • Economic and workforce development activities are planned and pursued through regular internal communication, collaboration, and appropriate ownership of tasks and projects. • Superior quality, respect, timeliness and responsiveness permeate our operations. • All economic and workforce development activities are designed and delivered from a full cost-recovery standpoint. Cost recovery models vary by unit. © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 6. Our Identity Training and Development Solutions How you want others to perceive you • Knowledgeable about core business and technical competencies • Customer-driven and learner-focused • Business partners working collaboratively with clients to deliver solutions • Innovative, practical, and cost-effective learning solutions • Results oriented © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 7. Key External Customers Training and Development Solutions Identify key external customers – apply 80-20 rule • Major Client A 80% of the • Major Client B revenue • Major Client C 80% of the profit • Smaller Client D 20% of the • revenue Smaller Client E • 20% of the Smaller Client F profit • Smaller Client G • Smaller Client H • Smaller Client I © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 8. Key Internal Customers Training and Development Solutions Identify key internal customers • College District – Board of Trustees – Our division leadership – Business Services – HR – College Presidents – College Workforce Development Staff • State Chancellor’s Office – Economic & Workforce Development © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 9. Five Critical Success Factors (CSFs) Training and Development Solutions Identify those factors that must be in place for your unit to be successful • Take care of our team – Continue to grow our team’s esprit de corps. • Collaborate across colleges – Continue to reach out across the colleges to both share what we do and understand better how we work together for the District’s success. • Provide superior solutions for customers – Ensure that we provide high quality learning solutions for our clients that meet their needs and ensure returned business. • Grow our market – Recognize that for our unit to grow, we need to plan for that growth, considering our capacity and competencies against the market realities in the areas we do business. • Ensure financial success – Continue to strengthen our financial contribution to the District and to our own development, doing the right things well and doing them cost-effectively. © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 10. Tactical Plan Training and Development Solutions • For each Critical Success Factor – Create strategies, actions and measurable outcomes ~~Best developed in a facilitated retreat setting~~ • Final Step – the BIG BETS – Identify 3-5 areas, projects, programs where your unit wants to invest time, energy and money in realizing – where if you invest big the return can be big! © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 11. Strategic Framework Training and Development Solutions The key elements of the strategic framework will fit on one page Mission: “Work systematically with Key Customers Vision: “To become a vital part of a companies to strengthen the External: Major Client national network of community college organization’s effectiveness, A, B & C, Smaller Clients districts systematically assisting competitiveness, and profitability D-F companies to become more through education, training, and competitive through education, Internal: CCD, Board of services that contribute to continuous training and services that contribute to Trustees, Business Office, workforce improvement.” continuous workforce improvement.” HR CSFs: Take care of our team - Collaborate across colleges - Provide superior solutions for customers - Grow our market - Ensure financial success BIG BETS: Add two new major clients… Expand public agency partnerships… Grow revenues relative to alternative energy sector… Partner across the District and with other CCD’s to expand territory for deliverables… Grow e-learning revenues … © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 12. Adoption & Implementation Training and Development Solutions • Make Strategic Framework Visible • Share with Internal and External Customers • Incorporate ‘progress to plan’ in regular staff meetings • Reward/recognize progress • Adapt/modify/adjust plan to accommodate changing conditions – dynamic document © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District
  • 13. Contact us… Training and Development Solutions Entrepreneurial Endeavors in Education Experts in facilitation of the strategic planning process for revenue generating operations in academic environments… 760.777.1816 direct 916.346.6894 cell leslie@ee-in-e.com www.ee-in-e.com © Entrepreneurial Endeavors in Education 2009 Chabot-Las Positas Community College District