Your SlideShare is downloading. ×
0
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
NCCET Sustaining Workforce Trust For Distribution
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

NCCET Sustaining Workforce Trust For Distribution

1,157

Published on

NCCET 2008 presentation on Trust in the Workplace

NCCET 2008 presentation on Trust in the Workplace

Published in: Education, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,157
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
30
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Leslie Larrabee Interim Director Center for Training & Development College of the Desert Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  • 2. WORKPLACE TRUST: Just Another “Touchy-Feely” Topic?
  • 3. Effects of Trust in the Workplace <ul><li>Enron failure fuels investor distrust </li></ul><ul><li>SEATTLETIMES.COM </li></ul><ul><li>December 6, 2001 </li></ul><ul><li>The Fragility of Organizational Trust : Lessons From the Rise and Fall of Enron </li></ul><ul><li>STEVEN C. CURRALL and MARC J. EPSTEIN </li></ul><ul><li>April 3, 2003 </li></ul>^ DIS-
  • 4. Effects of Trust in the Workplace <ul><li>Spouse Trouble: Management Consulting (management problems due to distrust between Andersen Worldwide units Arthur Andersen and Andersen Consulting) </li></ul><ul><li>The Economist (US) </li></ul><ul><li>June 1997 </li></ul>^ DIS-
  • 5. <ul><li>Fallout: distrust , uncertainty </li></ul><ul><li>WORLDCOM: The latest scandal isn't a surprise to some. Others await the next financial debacle. </li></ul><ul><li>By JEFF HARRINGTON, Times Staff Writer </li></ul><ul><li>© St. Petersburg Times, June 27, 2002 </li></ul>Effects of Trust in the Workplace ^ DIS-
  • 6. <ul><li>Taking credit for someone else’s work </li></ul><ul><li>Playing favorites </li></ul><ul><li>Dishonesty </li></ul><ul><li>Withholding information </li></ul><ul><li>Talking about people behind their backs </li></ul><ul><li>Lying </li></ul><ul><li>Breaking promises </li></ul><ul><li>Not following through </li></ul><ul><li>No or negative feedback </li></ul><ul><li>Demeaning </li></ul><ul><li>Demanding </li></ul><ul><li>Personal attacks </li></ul>Effects of Trust in YOUR Workplace <ul><li>Asking for input and ideas </li></ul><ul><li>Validation </li></ul><ul><li>Praise </li></ul><ul><li>Recognition </li></ul><ul><li>Encourage potential </li></ul><ul><li>Sharing information </li></ul><ul><li>Inclusion in decision-making </li></ul><ul><li>Advocating </li></ul><ul><li>Listening </li></ul><ul><li>Safe environment </li></ul><ul><li>Get results </li></ul><ul><li>Caring </li></ul>^ DIS-
  • 7. We Know It When We Feel It <ul><li>The Ouch Factor : Trust Busters </li></ul><ul><ul><li>Behaviors that erode or destroy trust, e.g. lying </li></ul></ul><ul><li>The Aaaah Factor : Trust Boosters </li></ul><ul><ul><li>Behaviors that build and sustain trust, e.g. praise and recognition </li></ul></ul>
  • 8. Trust is the Foundation <ul><li>All relationships </li></ul><ul><li>Safe work environment </li></ul><ul><li>Confidence building </li></ul><ul><li>Productivity </li></ul><ul><li>Risk taking </li></ul><ul><li>Creativity and innovation </li></ul><ul><li>Loyalty to organizations </li></ul>
  • 9. <ul><li>Did you know that you can identify and modify trust boosting and trust busting behaviors? </li></ul>
  • 10. TrustWorks! ® Model a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors
  • 11. A Common Language <ul><li>Allows Communication </li></ul><ul><li>About issues impacting performance, motivation, sustainability </li></ul><ul><li>Without attacking or demoralizing </li></ul><ul><li>That opens and encourages dialogue </li></ul>
  • 12. Self Assessment <ul><li>Give employees meaningful feedback on their performance </li></ul><ul><li>Make sure employees receive sufficient guidance in how to be effective in their jobs </li></ul><ul><li>Admit when I am wrong </li></ul><ul><li>Avoid talking behind people’s back </li></ul><ul><li>Listen well </li></ul><ul><li>Share information about myself </li></ul><ul><li>Do what I say I will do </li></ul><ul><li>Make promises that I can keep </li></ul>Hardly Ever [ H S O V A ] Always
  • 13. Trust Scorecard <ul><li>Enter the number of H, S, O, V and A responses from your self-assessment for each section - A, B, C, D. </li></ul><ul><li>Multiply by the number indicated and enter your result. </li></ul><ul><li>Add the result of each to determine your total score for each section. </li></ul>
  • 14. Self-Perception <ul><li>Use Action Plan Sheet </li></ul><ul><ul><li>What Trust Elements are your highest? </li></ul></ul><ul><ul><li>What Trust Elements are your lowest? </li></ul></ul><ul><ul><li>Create Next Steps to strengthen trust behaviors </li></ul></ul>
  • 15. Think About a Situation Back Home <ul><li>Using the Trust Worksheet: </li></ul><ul><ul><li>Describe a situation that demonstrates trust, either good or bad </li></ul></ul><ul><ul><ul><li>low morale, poor results, strong team effort, good communication, etc . </li></ul></ul></ul><ul><ul><li>Identify the key person(s) and behaviors impacting the situation </li></ul></ul><ul><ul><li>Using the ABCD Trust Model, identify the Trust Element where the behaviors occur </li></ul></ul><ul><ul><ul><li>A = lack of results </li></ul></ul></ul><ul><ul><li>Create a plan on how to address/manage the situation </li></ul></ul>
  • 16. The Trust Buzz… Rebuilding Trust in the Workplace healingtheworkplace.wordpress.com July 20, 2008 At least one quarter of all people visiting this blog have clicked on the post Building Trust in the Workplace.  I suppose that this shouldn’t surprise me given that this blog is called healing the workplace. Trust is a core value for most of us and the opposite of trust is betrayal. So…when trust is broken in organizations… employees feel betrayed.
  • 17. Current Communications/Team Building/Leadership Programs
  • 18. Trust Tools Facilitator Kit Participant Kit PACE Assessment 360 ° Assessment Support Tools
  • 19. Words From the Master… Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  • 20. Lovelace Health Plan <ul><li>Addressing Trust </li></ul><ul><li>TrustWorks tools in the solution mix </li></ul><ul><li>Training </li></ul><ul><li>Impact on client environment </li></ul><ul><li>Sustaining client partnership </li></ul>
  • 21. US Forest Service
  • 22. TrustWorks Community College Channel Partner Program <ul><li>Discounts </li></ul><ul><li>Facilitator Training </li></ul><ul><li>Sales Training </li></ul><ul><li>Channel Support </li></ul>Announcing!
  • 23. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Questions?
  • 24. Resources for You <ul><li>Leslie Larrabee </li></ul><ul><li>Interim Director, Center for Training & Development </li></ul><ul><li>College of the Desert </li></ul><ul><li>Office Direct: (760) 773-2530 </li></ul><ul><li>Email: llarrabee@collegeofthedesert.edu </li></ul><ul><li>Marty Waller, MBA </li></ul><ul><li>Business Development Manager </li></ul><ul><li>CNM Workforce Training Center </li></ul><ul><li>Office Direct: (505) 224-5229 </li></ul><ul><li>Email: mwaller@cnm.edu </li></ul><ul><li>Cindy Olmstead </li></ul><ul><li>President/Founder </li></ul><ul><li>TrustWorks Group, Inc. </li></ul><ul><li>Office Direct: (619) 295-5678 </li></ul><ul><li>Email: colmstead@trustworksgroup.com </li></ul><ul><li>Barbara Dorris </li></ul><ul><li>Channel Marketing Manager </li></ul><ul><li>TrustWorks Group, Inc. </li></ul><ul><li>Office Direct: (619) 295-5678 </li></ul><ul><li>Email: bdorris@trustworksgroup.com </li></ul>TRUSTWORKS GROUP, INC. COMMUNITY COLLEGES

×