Building and Maintaining Workforce Trust:  The Key to Sustainable Partnerships Leslie Larrabee Interim Director  Center fo...
WORKPLACE TRUST: Just Another “Touchy-Feely” Topic?
Effects of Trust in the Workplace <ul><li>Enron failure fuels investor  distrust </li></ul><ul><li>SEATTLETIMES.COM </li><...
Effects of Trust in the Workplace <ul><li>Spouse Trouble: Management Consulting (management problems due to  distrust  bet...
<ul><li>Fallout:  distrust , uncertainty </li></ul><ul><li>WORLDCOM: The latest scandal isn't a surprise to some. Others a...
<ul><li>Taking credit for someone  else’s work </li></ul><ul><li>Playing favorites </li></ul><ul><li>Dishonesty </li></ul>...
We Know It When We Feel It <ul><li>The Ouch Factor :   Trust Busters   </li></ul><ul><ul><li>Behaviors that erode or destr...
Trust is the Foundation <ul><li>All relationships </li></ul><ul><li>Safe work environment </li></ul><ul><li>Confidence bui...
<ul><li>Did you know that you can identify and modify trust boosting and trust busting behaviors? </li></ul>
TrustWorks! ®  Model a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Oth...
A Common Language <ul><li>Allows Communication </li></ul><ul><li>About issues impacting performance, motivation, sustainab...
Self Assessment   <ul><li>Give employees meaningful feedback on their performance </li></ul><ul><li>Make sure employees re...
Trust  Scorecard <ul><li>Enter the number of  H, S, O, V and A responses from your  self-assessment for  each section - A,...
Self-Perception  <ul><li>Use Action Plan Sheet </li></ul><ul><ul><li>What Trust Elements are your highest? </li></ul></ul>...
Think About a Situation Back Home <ul><li>Using the Trust Worksheet: </li></ul><ul><ul><li>Describe a  situation  that dem...
The Trust Buzz… Rebuilding Trust in the Workplace healingtheworkplace.wordpress.com July 20, 2008 At least one quarter of ...
Current Communications/Team Building/Leadership Programs
Trust Tools Facilitator Kit Participant Kit PACE Assessment 360 ° Assessment Support Tools
Words From the Master… Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Com...
Lovelace Health Plan <ul><li>Addressing Trust </li></ul><ul><li>TrustWorks tools in the solution mix </li></ul><ul><li>Tra...
US Forest Service
TrustWorks Community College Channel Partner Program <ul><li>Discounts </li></ul><ul><li>Facilitator Training </li></ul><u...
Building and Maintaining Workforce Trust:  The Key to Sustainable Partnerships Questions?
Resources for You <ul><li>Leslie Larrabee </li></ul><ul><li>Interim Director, Center for Training & Development </li></ul>...
Upcoming SlideShare
Loading in …5
×

NCCET Sustaining Workforce Trust For Distribution

1,604 views

Published on

NCCET 2008 presentation on Trust in the Workplace

Published in: Education, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,604
On SlideShare
0
From Embeds
0
Number of Embeds
16
Actions
Shares
0
Downloads
37
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

NCCET Sustaining Workforce Trust For Distribution

  1. 1. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Leslie Larrabee Interim Director Center for Training & Development College of the Desert Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  2. 2. WORKPLACE TRUST: Just Another “Touchy-Feely” Topic?
  3. 3. Effects of Trust in the Workplace <ul><li>Enron failure fuels investor distrust </li></ul><ul><li>SEATTLETIMES.COM </li></ul><ul><li>December 6, 2001 </li></ul><ul><li>The Fragility of Organizational Trust : Lessons From the Rise and Fall of Enron </li></ul><ul><li>STEVEN C. CURRALL and MARC J. EPSTEIN </li></ul><ul><li>April 3, 2003 </li></ul>^ DIS-
  4. 4. Effects of Trust in the Workplace <ul><li>Spouse Trouble: Management Consulting (management problems due to distrust between Andersen Worldwide units Arthur Andersen and Andersen Consulting) </li></ul><ul><li>The Economist (US) </li></ul><ul><li>June 1997 </li></ul>^ DIS-
  5. 5. <ul><li>Fallout: distrust , uncertainty </li></ul><ul><li>WORLDCOM: The latest scandal isn't a surprise to some. Others await the next financial debacle. </li></ul><ul><li>By JEFF HARRINGTON, Times Staff Writer </li></ul><ul><li>© St. Petersburg Times, June 27, 2002 </li></ul>Effects of Trust in the Workplace ^ DIS-
  6. 6. <ul><li>Taking credit for someone else’s work </li></ul><ul><li>Playing favorites </li></ul><ul><li>Dishonesty </li></ul><ul><li>Withholding information </li></ul><ul><li>Talking about people behind their backs </li></ul><ul><li>Lying </li></ul><ul><li>Breaking promises </li></ul><ul><li>Not following through </li></ul><ul><li>No or negative feedback </li></ul><ul><li>Demeaning </li></ul><ul><li>Demanding </li></ul><ul><li>Personal attacks </li></ul>Effects of Trust in YOUR Workplace <ul><li>Asking for input and ideas </li></ul><ul><li>Validation </li></ul><ul><li>Praise </li></ul><ul><li>Recognition </li></ul><ul><li>Encourage potential </li></ul><ul><li>Sharing information </li></ul><ul><li>Inclusion in decision-making </li></ul><ul><li>Advocating </li></ul><ul><li>Listening </li></ul><ul><li>Safe environment </li></ul><ul><li>Get results </li></ul><ul><li>Caring </li></ul>^ DIS-
  7. 7. We Know It When We Feel It <ul><li>The Ouch Factor : Trust Busters </li></ul><ul><ul><li>Behaviors that erode or destroy trust, e.g. lying </li></ul></ul><ul><li>The Aaaah Factor : Trust Boosters </li></ul><ul><ul><li>Behaviors that build and sustain trust, e.g. praise and recognition </li></ul></ul>
  8. 8. Trust is the Foundation <ul><li>All relationships </li></ul><ul><li>Safe work environment </li></ul><ul><li>Confidence building </li></ul><ul><li>Productivity </li></ul><ul><li>Risk taking </li></ul><ul><li>Creativity and innovation </li></ul><ul><li>Loyalty to organizations </li></ul>
  9. 9. <ul><li>Did you know that you can identify and modify trust boosting and trust busting behaviors? </li></ul>
  10. 10. TrustWorks! ® Model a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors Components include 3 identifiable behaviors
  11. 11. A Common Language <ul><li>Allows Communication </li></ul><ul><li>About issues impacting performance, motivation, sustainability </li></ul><ul><li>Without attacking or demoralizing </li></ul><ul><li>That opens and encourages dialogue </li></ul>
  12. 12. Self Assessment <ul><li>Give employees meaningful feedback on their performance </li></ul><ul><li>Make sure employees receive sufficient guidance in how to be effective in their jobs </li></ul><ul><li>Admit when I am wrong </li></ul><ul><li>Avoid talking behind people’s back </li></ul><ul><li>Listen well </li></ul><ul><li>Share information about myself </li></ul><ul><li>Do what I say I will do </li></ul><ul><li>Make promises that I can keep </li></ul>Hardly Ever [ H S O V A ] Always
  13. 13. Trust Scorecard <ul><li>Enter the number of H, S, O, V and A responses from your self-assessment for each section - A, B, C, D. </li></ul><ul><li>Multiply by the number indicated and enter your result. </li></ul><ul><li>Add the result of each to determine your total score for each section. </li></ul>
  14. 14. Self-Perception <ul><li>Use Action Plan Sheet </li></ul><ul><ul><li>What Trust Elements are your highest? </li></ul></ul><ul><ul><li>What Trust Elements are your lowest? </li></ul></ul><ul><ul><li>Create Next Steps to strengthen trust behaviors </li></ul></ul>
  15. 15. Think About a Situation Back Home <ul><li>Using the Trust Worksheet: </li></ul><ul><ul><li>Describe a situation that demonstrates trust, either good or bad </li></ul></ul><ul><ul><ul><li>low morale, poor results, strong team effort, good communication, etc . </li></ul></ul></ul><ul><ul><li>Identify the key person(s) and behaviors impacting the situation </li></ul></ul><ul><ul><li>Using the ABCD Trust Model, identify the Trust Element where the behaviors occur </li></ul></ul><ul><ul><ul><li>A = lack of results </li></ul></ul></ul><ul><ul><li>Create a plan on how to address/manage the situation </li></ul></ul>
  16. 16. The Trust Buzz… Rebuilding Trust in the Workplace healingtheworkplace.wordpress.com July 20, 2008 At least one quarter of all people visiting this blog have clicked on the post Building Trust in the Workplace.  I suppose that this shouldn’t surprise me given that this blog is called healing the workplace. Trust is a core value for most of us and the opposite of trust is betrayal. So…when trust is broken in organizations… employees feel betrayed.
  17. 17. Current Communications/Team Building/Leadership Programs
  18. 18. Trust Tools Facilitator Kit Participant Kit PACE Assessment 360 ° Assessment Support Tools
  19. 19. Words From the Master… Marty Waller, MBA Business Development Manager CNM Workforce Training Center Central New Mexico Community College
  20. 20. Lovelace Health Plan <ul><li>Addressing Trust </li></ul><ul><li>TrustWorks tools in the solution mix </li></ul><ul><li>Training </li></ul><ul><li>Impact on client environment </li></ul><ul><li>Sustaining client partnership </li></ul>
  21. 21. US Forest Service
  22. 22. TrustWorks Community College Channel Partner Program <ul><li>Discounts </li></ul><ul><li>Facilitator Training </li></ul><ul><li>Sales Training </li></ul><ul><li>Channel Support </li></ul>Announcing!
  23. 23. Building and Maintaining Workforce Trust: The Key to Sustainable Partnerships Questions?
  24. 24. Resources for You <ul><li>Leslie Larrabee </li></ul><ul><li>Interim Director, Center for Training & Development </li></ul><ul><li>College of the Desert </li></ul><ul><li>Office Direct: (760) 773-2530 </li></ul><ul><li>Email: llarrabee@collegeofthedesert.edu </li></ul><ul><li>Marty Waller, MBA </li></ul><ul><li>Business Development Manager </li></ul><ul><li>CNM Workforce Training Center </li></ul><ul><li>Office Direct: (505) 224-5229 </li></ul><ul><li>Email: mwaller@cnm.edu </li></ul><ul><li>Cindy Olmstead </li></ul><ul><li>President/Founder </li></ul><ul><li>TrustWorks Group, Inc. </li></ul><ul><li>Office Direct: (619) 295-5678 </li></ul><ul><li>Email: colmstead@trustworksgroup.com </li></ul><ul><li>Barbara Dorris </li></ul><ul><li>Channel Marketing Manager </li></ul><ul><li>TrustWorks Group, Inc. </li></ul><ul><li>Office Direct: (619) 295-5678 </li></ul><ul><li>Email: bdorris@trustworksgroup.com </li></ul>TRUSTWORKS GROUP, INC. COMMUNITY COLLEGES

×