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FLOW THINKING – THE MENTAL LEAP (HÅKAN FORSS & ERIK SCHÖN) - LKCE13
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FLOW THINKING – THE MENTAL LEAP (HÅKAN FORSS & ERIK SCHÖN) - LKCE13

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How we made the journey from flow in our complex products to flow thinking for our processes. Ericsson is number 1 in mobile infrastructure thanks to our ability to innovate around state-of-the art …

How we made the journey from flow in our complex products to flow thinking for our processes. Ericsson is number 1 in mobile infrastructure thanks to our ability to innovate around state-of-the art algorithms for optimizing packet data flow. We made a mental leap when we realized that all this is also applicable for flow through our processes. We will share our experiences:
(1) create buy-in and commitment for flow thinking using this mental model/metaphor
(2) practical examples of how we improved our product development flow.

Published in: Business, Technology

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  • 1. Flow ThinkinG The Mental LeapS @hakanforss @erik_schon #LKCE13
  • 2. Flow Thinking: The Mental Leaps Methods & Tools Principles & Mindset Resource Efficiency Flow Efficiency Scattered Experiences @hakanforss @erik_schon | #LKCE13 | Page 2 (26) Continuous Innovation
  • 3. Flow Sensei / Plumber Håkan Forss Lean/Agile Coach @hakanforss @hakanforss @erik_schon | #LKCE13 | Page 3 (26)
  • 4. Proud member of the FlowFans ERIK SCHÖN @erik_schon Co-creator of conditions where people, teams and organizations grow @hakanforss @erik_schon | #LKCE13 | Page 4 (26)
  • 5. Ericsson 3G: Facts & Figures >40% Of all 3G traffic in Ericsson networks 1 800 people ~100 #1 Mobile 3G networks 10 Teams R&D sites we lead the mobile broadband industry towards a networked lifestyle for everyone @hakanforss @erik_schon | #LKCE13 | Page 5 (26)
  • 6. 3G Network Overview Internet Radio Network Controller Telephone networks Radio Base Station Complex Network, Complex product @hakanforss @erik_schon | #LKCE13 | Page 6 (26)
  • 7. Flow Thinking: The Mental Leaps Methods & Tools Principles & Mindset Resource Efficiency Flow Efficiency Scattered Experiences Continuous Innovation @hakanforss @erik_schon | #LKCE13 | Page 7 (26)
  • 8. Scrum “Kanban” Flow Initial focus on needs and direction Visualization Inspiration from Thought Leaders Culture of thinking for ourselves Continuous Integration @hakanforss @erik_schon | #LKCE13 | Page 8 (26) Continuous Learning
  • 9. Principles & Mindset: Point to the destination @hakanforss @erik_schon | #LKCE13 | Page 9 (26)
  • 10. Increase efficiency to enable more output Reduce lead-time to be more Responsive Build quality into our way of working EMpower people @hakanforss @erik_schon | #LKCE13 | Page 10 (26)
  • 11. Principles & Mindset: Small batches @hakanforss @erik_schon | #LKCE13 | Page 11 (26)
  • 12. Improvements are Small experiments @hakanforss @erik_schon | #LKCE13 | Page 12 (26)
  • 13. Flow Thinking: The Mental Leaps Methods & Tools Principles & Mindset Resource Efficiency Flow Efficiency Scattered Experiences Continuous Innovation @hakanforss @erik_schon | #LKCE13 | Page 13 (26)
  • 14. What can I start next? @hakanforss @erik_schon | #LKCE13 | Page 14 (26) As long as I’m busy …
  • 15. Prioritize flow efficiency Prioritize continuous learning Low Resource Efficiency High What is Lean? an operations strategy! Niklas Modig Stockholm School of Economics @LeanOnMyself Low High Flow Efficiency @hakanforss @erik_schon | #LKCE13 | Page 15 (26)
  • 16. Flow efficiency: Visualize end-to-end @hakanforss @erik_schon | #LKCE13 | Page 16 (26)
  • 17. End-to-end Flow: Snapshot Visualization Queues 53 Pre-prestudy 18 20 prestudy 44 [57] 30 [55] Development 57 [57] Launch 9 [N/A] WIP [limit] Removed 0 4 0 Throughput 7 features per sprint @hakanforss @erik_schon | #LKCE13 | Page 17 (26)
  • 18. End-to-End FLOW: trend Visualization WMR features cumulative flow diagram Number of work items 300 Cumulative number of features G0 to G2 250 Reduced WIP 200 WIP: -25% Starting WIP 150 100 50 G0 2/3 G1 G2 Lead-time , autumn: -17% prestudy Development Launch Lead-time, spring Pre-prestudy Time 0 Spring 2013 Week @hakanforss @erik_schon | #LKCE13 | Page 18 (26) Autumn 2013
  • 19. End-to-enD Visualization Room @hakanforss @erik_schon | #LKCE13 | Page 19 (26)
  • 20. Flow efficiency: In product & Process @hakanforss @erik_schon | #LKCE13 | Page 20 (26)
  • 21. Flow and queues in TraffiC … @hakanforss @erik_schon | #LKCE13 | Page 21 (26) Source: Irene Karpiczenko-Wasem, http://www.flickr.com/photos/jungle-jill/1160447677/
  • 22. “Ericsson: you already know this, you use it in your products every day!” Don Reinertsen @DReinertsen @hakanforss @erik_schon | #LKCE13 | Page 22 (26)
  • 23. Configuring High Capacity in our product Arrival Radio Admission Network Control Controller Departure Radio Congestion Base Control Station Controlling arrival and departure ensures high capacity in both product and product development @hakanforss @erik_schon | #LKCE13 | Page 23 (26)
  • 24. Flow Thinking: The Mental Leaps Methods & Tools Principles & Mindset Resource Efficiency Flow Efficiency Scattered Experiences Continuous Innovation @hakanforss @erik_schon | #LKCE13 | Page 24 (26)
  • 25. Inspiration from the #1 Sports Car Company The best Ferrari car we have every produced is the next one. Enzo Ferrari Founder & CEO, 1898-1988 @hakanforss @erik_schon | #LKCE13 | Page 25 (26) Source: Peter Blackert, http://www.flickr.com/search/?w=29987108@N02&q=ferrari%20458%20italia%202010
  • 26. Expectation: Plan for innovation 100% capability Capability Capability at 70% planned utilization Innovation = value from ideas in product & product development Time Planning with less than full utilization creates environment for Innovation @hakanforss @erik_schon | #LKCE13 | Page 26 (26)
  • 27. Continuous improvements towards the vision SMALL Experiments TOWARDS NEXT TARGET CONDITION @hakanforss @erik_schon | #LKCE13 | Page 27 (26)
  • 28. Flow Thinking: The Mental Leaps Methods & Tools Resource Efficiency Scattered Experiences @hakanforss @erik_schon | #LKCE13 | Page 28 (26) Principles & Mindset Flow Efficiency Continuous Innovation
  • 29. Q&A @hakanforss @erik_schon | #LKCE13 | Page 29 (26)