KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13

674 views
543 views

Published on

Introducing Kanban through a 3-layered value system - a familiar core that's about driving change, a middle layer that is about direction and alignment, and a protective outer layer of discipline and working agreements. This model aligns Kanban with the concept of the Learning Organisation and suggests ways to seek resonances with other methods. It has some practical benefits too: it can help us engage more effectively with the organisation as it currently is; it encourages us to reflect on our effectiveness as agents of change; it provides a convenient framework for the capture of stories.

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
674
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
23
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13

  1. 1. Kanban through its values: agendas for change Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Kanban through its values @asplake #lkce13
  2. 2. What is Kanban? Kanban through its values @asplake #lkce13
  3. 3. What is Kanban? The Kanban method [1] is an evolutionary approach to change Kanban through its values @asplake #lkce13
  4. 4. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  5. 5. Kanban through nine values Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  6. 6. Nine values, three agendas A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Improvement Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  7. 7. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  8. 8. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  9. 9. A1 A2 A3 •  •  transparency •  Make knowledge work visible, organize it Kanban through its values @asplake #lkce13
  10. 10. A1 A2 A3 •  •  transparency •  Self-organize around the work Kanban through its values @asplake #lkce13
  11. 11. A1 A2 A3 •  •  transparency •  Capture learning Kanban through its values @asplake #lkce13
  12. 12. A1 A2 A3 •  •  transparency •  policies - local Kanban through its values @asplake #lkce13
  13. 13. A1 A2 A3 •  •  transparency •  When priorities need to change, inform the people affected policies - global Kanban through its values @asplake #lkce13
  14. 14. A1 A2 A3 •  •  transparency •  120 100 On hold 80 Proposed Prioritised 60 Ready for Dev Dev 40 Testing 20 0 feedback loops: informed by data Kanban through its values @asplake #lkce13
  15. 15. A1 A2 A3 •  •  transparency •  feedback loops: involve people Kanban through its values @asplake #lkce13
  16. 16. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  17. 17. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  18. 18. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  19. 19. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  20. 20. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  21. 21. A1 A2 A3 •  •  balance •  demand vs capacity Kanban through its values @asplake #lkce13
  22. 22. A1 A2 A3 •  •  balance •  urgency-driven vs date-driven Kanban through its values @asplake #lkce13
  23. 23. A1 A2 A3 •  •  balance •  date-driven vs interrupt driven Kanban through its values @asplake #lkce13
  24. 24. A1 A2 A3 •  •  balance •  short, medium & long term Kanban through its values @asplake #lkce13
  25. 25. A1 A2 A3 •  •  balance •  delivery, improvement, experiment Kanban through its values @asplake #lkce13
  26. 26. A1 A2 A3 •  •  balance •  customer, team, organization Kanban through its values @asplake #lkce13
  27. 27. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  28. 28. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  29. 29. A1 A2 A3 •  •  collaboration •  creative relationships Kanban through its values @asplake #lkce13
  30. 30. A1 A2 A3 •  •  collaboration •  the means to solve problems… Kanban through its values @asplake #lkce13
  31. 31. A1 A2 A3 •  •  collaboration •  …and an improvement focus Kanban through its values @asplake #lkce13
  32. 32. A1 A2 A3 •  •  collaboration •  Models Internal External How things work ✔ ✔ How to change them ✔ ✔ Build & borrow models Kanban through its values @asplake #lkce13
  33. 33. A1 A2 A3 •  •  collaboration •  Plan Act Do Check Evolve experimentally Kanban through its values @asplake #lkce13
  34. 34. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  35. 35. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  36. 36. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  37. 37. A1 A2 A3 The improvement agenda •  •  •  •  Team-level adoption Capabilities, predictability Model-driven improvement Collaborative problem solving Kanban through its values @asplake #lkce13
  38. 38. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  39. 39. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  40. 40. A1 A2 A3 •  •  customer •  focus CP3: Manage flow Kanban through its values @asplake #lkce13
  41. 41. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  42. 42. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  43. 43. A1 A2 A3 •  •  customer •  focus “Knowing what you’re delivering, to whom, and why” Kanban through its values @asplake #lkce13
  44. 44. A1 A2 A3 •  •  customer •  focus Assure satisfaction Kanban through its values @asplake #lkce13
  45. 45. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  46. 46. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  47. 47. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  48. 48. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  49. 49. A1 A2 A3 •  •  customer •  focus ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Kanban through its values @asplake #lkce13
  50. 50. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  51. 51. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  52. 52. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  53. 53. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  54. 54. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  55. 55. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  56. 56. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  57. 57. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  58. 58. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  59. 59. A1 A2 A3 •  •  flow •  Keep it visible, value it Kanban through its values @asplake #lkce13
  60. 60. A1 A2 A3 •  •  flow •  work-in-progress (WIP) lead time = throughput Little’s law Kanban through its values @asplake #lkce13
  61. 61. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  62. 62. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  63. 63. A1 A2 A3 •  •  leadership •  Kanban through its values @asplake #lkce13
  64. 64. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  leadership •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Small acts of leadership [13] Kanban through its values @asplake #lkce13
  65. 65. A1 A2 A3 •  •  leadership •  1.  What is the process? 2.  How can we see that it is working? 3.  How is it improving? A leadership routine Kanban through its values @asplake #lkce13
  66. 66. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  67. 67. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  68. 68. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  69. 69. A1 A2 A3 The service transformation agenda •  Customer-focused knowledge discovery [15] •  Service-oriented delivery architectures •  End-to-end flow management •  Portfolio risk management Kanban through its values @asplake #lkce13
  70. 70. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  71. 71. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  72. 72. A1 A2 A3 •  •  understanding •  FP1: Start with what you do now Kanban through its values @asplake #lkce13
  73. 73. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  74. 74. A1 A2 A3 •  •  understanding •  visualization perspectives observations models goals understanding self organization Kanban through its values @asplake #lkce13
  75. 75. A1 A2 A3 •  •  understanding •  •  Are we tampering? [5] •  Is it bravado? [6] Questions of safety Kanban through its values @asplake #lkce13
  76. 76. A1 A2 A3 •  •  understanding •  How much damage? Kanban through its values @asplake #lkce13
  77. 77. A1 A2 A3 •  •  understanding •  Do we have the patience? Kanban through its values @asplake #lkce13
  78. 78. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  79. 79. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  80. 80. A1 A2 A3 •  •  agreement •  agreement from vs agreement between Kanban through its values @asplake #lkce13
  81. 81. A1 A2 A3 •  •  agreement •  agreement in principle, vs agreement in practice Kanban through its values @asplake #lkce13
  82. 82. A1 A2 A3 •  •  agreement •  Managers, Higher Organization, Corporate Systems Less this… Customers YOU Peers, Others Impacted Team Kanban through its values @asplake #lkce13
  83. 83. A1 A2 A3 …more this: •  •  agreement •  The CustomersChange Team Team Kanban through its values @asplake #lkce13 Peers, Others Impacted
  84. 84. A1 A2 A3 •  •  agreement •  Fitness Rinse & repeat: Time Kanban through its values @asplake #lkce13
  85. 85. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  86. 86. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  87. 87. A1 A2 A3 •  •  respect •  …the dream of an empowered, selforganizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Kanban through its values @asplake #lkce13
  88. 88. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  respect •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Respect is a key test Kanban through its values @asplake #lkce13
  89. 89. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  90. 90. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  91. 91. A1 A2 A3 The organizational change agenda •  •  •  •  Disciplined engagement Systems & complexity thinking Change capability, safety Organizational learning Kanban through its values @asplake #lkce13
  92. 92. What is Kanban? Kanban through its values @asplake #lkce13
  93. 93. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  94. 94. Reflection (1) Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Which 3 values resonate most strongly? Kanban through its values @asplake #lkce13
  95. 95. Reflection (2) A1 The improvement agenda A2 The service transformation agenda A3 The organizational change agenda Which agenda will engage? Which will get the job done? Kanban through its values @asplake #lkce13
  96. 96. References [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/ dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-HMeadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ [14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources [15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/ stand-up-meeting-thinking-tool-leadership-routine/ Kanban through its values @asplake #lkce13
  97. 97. Thank you Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti Photos: Slide14: David J. Anderson & Associates Inc Slide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 35: http://www.nobelweekdialogue.org/?attachment_id=364 Kanban through its values @asplake #lkce13
  98. 98. Homework Ÿ transparency understanding ŸŸbalance agreement ŸŸcollaboration Ÿ respect Ÿ transparency Ÿ balance Ÿ customer focus collaboration Ÿ understanding Ÿ Ÿ flow Ÿ leadership Ÿ agreement Ÿ respect Ÿ customer focus Ÿ flow Ÿ leadership Choose three values for your meldstrong.com profile Kanban through its values @asplake #lkce13

×