Dealing with difficult people

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  • 1. Dealing with Difficult People
  • 2. Objectives
    • Identify types of difficult people
    • Analyze approaches to handling them
    • Practice new methods of controlling situations
  • 3. Activity
    • Write down three types of people who are difficult for you to deal with.
    • How do you react to them?
    • What do you say and do?
    • What are you thinking?
  • 4. Types of Difficult People
    • Sherman tank
    • Sniper
    • Exploder
    • Indecisives
    • Complainer
    • Negativist
    • Silent clam
    • Know-it-all bulldozer
    • Superagreeable
  • 5. Handling Difficult People in Meetings
    • Over participants
    • Under participants
    • Anti participants
    • Others
  • 6. Over Participants
    • Talks too much
    • Overly helpful
    • Rambler
  • 7. Case Study Overparticipant
  • 8. Under Participants
    • Reserved, shy
    • Listener
    • Bored with everything
    • Old timer
    • Non-cooperator
  • 9. Case Study Under participant
  • 10. Anti Participants
    • Arguer
    • Obstinate
    • Off the beam
    • Griper
    • Injecter
  • 11. Case Study Anti participant
  • 12. Others
    • Side conversations
    • Poor choice of words
    • Definitely wrong idea
    • Personal conflict
    • Asks for leader’s opinion
  • 13. Case Study Other types
  • 14. Nonfunctional Behaviors in Meetings
    • Aggression
    • Blocking
    • Self-confessing
    • Competing
    • Seeking sympathy
    • Seeking sympathy
    • Special pleadings
    • Horsing around
    • Seeking recognition
    • Withdrawal
  • 15. Questions?