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Ccia internet security presentation fin

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  • 1. Internet Security Priorities Prepared for: Presented by: Benenson Strategy Group and American Viewpoint December 18, 2013
  • 2. Methodology  The Benenson Strategy Group and American Viewpoint conducted 1,000 telephone interviews from November 12-18, 2013.  Interviews were conducted with registered voters nationwide who use the Internet.  Voters were defined as those who voted in the 2012 presidential election or registered to vote after November 2012.  The margin of error for the entire data set is 3.02% at the 95% confidence level. It is higher among subgroups. Contact Information  For questions about the data contained in this presentation, please contact:  Danny Franklin, Benenson Strategy Group: dfranklin@bsgco.com; 212-702-8777  David Kanevsky, American Viewpoint: david@amview.com; 703-684-3325 ALL DATA CONTAINED IN THIS DECK IS EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 2
  • 3. Voters Are Much More Worried about Hacking than Tracking ALL DATA CONTAINED IN THIS DECK IS EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013
  • 4. Voters Deeply Worried about Security of Their Info; Stopping Tracking for Ads Is Not a Priority Voters 20x more likely to say top concern is ID theft than to say targeted ads Key Attitudes on Privacy and Security Worry about Privacy and Security Top Concern about Online Privacy and Security (Forced Choice) Not Worried Worried Having your information or identity stolen online 25% 44% 58% 18% Kids not being safe online Government being able to access your info online 75% 15% Personal Info Stolen 3% All of these 54% Services targeting ads to you based on your online activity 5% History Tracked for Ads How worried are you about your personal information, such as your Social Security number or financial records, being stolen by online hackers? How worried are you about your online search and browsing history or emails being tracked by or sold by internet companies to target ads based on that activity? Which of these are you most worried about? EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 4
  • 5. Overall, Voters Are 5x More Concerned with Hacking over Tracking Priorities: Worries about Security and Privacy Which generally worries you more? The information I share online will be hacked to cause harm or steal from me 80% 84% 79% 16% 14% 18% All Voters (100%) Worried about Hacking (75%) Worried about Tracking (54%) Companies will use the information I share online to target advertising to me Which generally worries you more? EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 5
  • 6. Protecting Security Is Far More Important to Voters than Protecting Browsing History Even voters concerned about Internet tracking clearly prioritize security Priorities: Protecting Online Security and Privacy Which is more important to you? Protecting your personal information, such as your Social Security number or financial records, from online hackers 87% 88% 84% 6% 6% 8% 6% 8% All Voters (100%) Worried about Hacking (75%) Worried about Tracking (54%) Protecting information about your online behavior, such as your online searches and browsing history or emails, from Internet companies who target ads based on that activity No difference/Don’t know/Refused Which is more important to you…? 7% EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 6
  • 7. Voters Want a Free Internet Paid For by Ads rather than a Fee-Based Internet with No Ads Even voters who would pay to have no ads say security is more important When it comes to online services like email or social networks, which would you prefer? 61% A free service that is supported by ads that are targeted to you based on your online activity This is the most popular position across demographic groups, with young people and heavy Internet users even more likely to agree:  18-34 yrs: 69% free service  Use Internet more than once/day: 65% free service When it comes to online services like email or social networks, which would you prefer? 33% A service that you pay a fee to use that doesn't have ads that are targeted to you based on your online activity Even those who would pay to have no ads are more much more concerned about security:  86% say it’s more important to protect their personal info from hackers vs. 8% who say it’s more important to protect browsing info from companies EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 7
  • 8. Voters Feel Vulnerable to Hacking and Want the Government To Act ALL DATA CONTAINED IN THIS DECK IS EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013
  • 9. Security Is a Priority Due to Acute Awareness of Risk: Most Are or Know a Victim of Online Breach Experience with Online Security Breaches Have you or anyone you know had your online accounts breached? Received a suspicious email you suspected came from a breached account: Know someone or themselves Don't know anyone Financial account breached 50% 49%  21% say they personally have had a financial breach Email account breached 55% 43%  23% say they personally have had an email breach Have you or someone you know ever had their online financial accounts breached, such as a credit card number stolen or a bank account hacked? Have you or someone you know ever had their email account breached? Have you ever received a suspicious email from a friend that you think was the result of their email account being breached? Yes 62% No 36% Voters EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 9
  • 10. Consequently, There Is Strong and Decisive Desire for Gov’t Action on Identity Theft Want gov’t to go after criminal hackers not the companies that were hacked Role for Government In Protecting Security Which of the following comes closer to your view? What should be the more important priority for government regulators? 19% The federal gov’t has done enough 74% to prevent and act against identity The federal gov’t theft needs to do more to prevent and act against identity theft 7% 60% Don’t know 56% strongly believe this Which of the following comes closer to your view? And would you say you feel strongly about that or not too strongly about that? When a company is the target of an online security breach, what should be the more important priority for government regulators? 34% Tracking down the hackers who steal consumer data from companies and individuals Investigating the security practices of the company that was hacked and had consumer data stolen EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 10
  • 11. Voters Choose To Share Info; Know How and Act To Protect Privacy ALL DATA CONTAINED IN THIS DECK IS EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013
  • 12. Voters Share Information Online through a Variety of Channels Voters: Online Behaviors Voters Have Accounts on: Online Behaviors: % Do Each Monthly or More Facebook Send personal emails 80% Login to a social networking site 70% Use online banking 64% Make a purchase online with a credit card 56% Post a status update on a social networking site 51% Allow your location to be used by a mobile app Use a mobile banking app Get info from a health insurer or your doctor online Amazon 40% 36% 21% *Showing activities 20% or more do monthly How often do you do this? Do you have an account on any of the following? Do you regularly use any of the following devices? 53% Google LinkedIn Twitter Pinterest Instagram 47% Post a photo or video you took to share with friends 69% 46% 25% 23% 20% 16% And Access Them through: 91% Computer 63% Smartphone 44% Tablet E-Reader 22% EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 12
  • 13. Voters Are Taking Concrete Steps To Protect Themselves, Especially on Security Steps Taken To Protect Online Security & Privacy % have taken this step Protecting Security 83% Required a password to unlock your device 76% Used a different password for each service 73% Not allowing a service to remember your credit card information 66% Set your browser to never remember login info 57% Signed up to use a two-step sign-on process Protecting Privacy Set your browser to disable cookies 65% Read privacy policies for websites you visit 65% Set privacy settings so that only certain friends can see your page 64% 53% Blocked an app from accessing your location information Removed or taken down personal information about yourself 47% Used the private browsing mode on your internet browser 37% Set privacy settings so that you do not come up in searches 36% Have you ever taken this step or have you never done this? EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 13
  • 14. Most Report Being Cautious with Passwords, but Secure Password Habits Not Universal 1 in 3 voters who use same password across Internet at high risk for theft Password Behaviors Which of the Following Best Describes You? You have different passwords on almost every site that you use 32% You tend to use the same one or two passwords on most of your sites 63% Now think about the passwords that you have on your various online accounts. Which of the following statements would you say best describes you? EMBARGOED UNTIL 12:01AM ON FRIDAY DEC 20, 2013 14
  • 15. Voters Knowledgeable about Steps To Protect Their Privacy and Take Action To Do So Those who adjusted settings concerned about security of personal info Have you ever adjusted the privacy settings on a social networking or online account? Yes - 68% No - 31% Main reason why you changed your privacy settings 78% (Open-End) Actively chose not to change their settings Protecting security of my information (NET) 47% Trying to protect my personal information 41% (24% of all voters) My account has been hacked in the past 7% vs. Keeping individuals out of my private life (NET) 32% Didn't want strangers seeing this info/Don't want to be harassed or stalked 22% 16% Wanted to limit who had access/ Didn’t want people I know to see it 16% Thought was right thing to do/someone recommended it 7% Don’t want a lot of ads 2% who said: I don’t know how (7% of all voters) Thinking about social networking and other online accounts that you have, EMBARGOED UNTIL have you ever adjusted the privacy settings on your accounts? What is the main reason why you changed privacy settings on your accounts? ON FRIDAY DEC What is the reason why you have not changed privacy settings on your accounts? 12:01AM 20, 2013 15