This is a success story. Medtronic ENT deployed a brand-new DITA solution, employing all the traditional strategies and best practices for DITA such as specializing only where absolutely necessary and adopting minimalist approach to topic-based authoring. As a global organization, they had a lot of resources to draw upon when architecting their design.
In addition to all the standard reasons and benefits that DITA brings, they had two specific goals. First, they wanted to take control of content that had a complex organizational responsibility and ownership matrix. Several content components which have multiple uses in both customer documentation and federal filing; and, the authoring and ownership of this content belongs to different organizations in the enterprise at different times during the product lifecycle.
Second, they wanted to avoid customization wherever possible. Other divisions hadn’t managed to avoid building software tools or doing heavy customizations. Rather than developing extensive customizations to their content management system or to the tools that join different organizations and parts of the process, they applied methodologies from the disciplines of library science, change management, and process management. This approach not only had significant cost savings at implementation time, but it secured their system against lengthy and complicated upgrade cycles going forward as well.
In this presentation, they'll describe the content management system that provided mechanisms out-of-the box to apply methodologies from these disciplines bodies of work to rigidly control their content and provide guarantees that met the stringent regulations that govern medical device companies like theirs.
Co-Presenter: Kristen Cokeley, Medtronic ENT, leads the Technical Publications group and has been one of the primary architects of their new DITA-based publishing system.