October 2012 Unitedhealth Presentation
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October 2012 Unitedhealth Presentation

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Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and ...

Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively.

Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business.

In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room.

The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace.

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October 2012 Unitedhealth Presentation October 2012 Unitedhealth Presentation Presentation Transcript

  • “VISUAL  THINKING”    Presenter:   Sponsor:  LIZ BUROW  Liz  Burow       www.about.me/lizburow Russell  C.  Petrella,  Ph.D.  –    hlw Studio  Burlix   @burlix UnitedHealthcare,   President,  www.hlw.com eburow@hlw.com Community  &  State    
  • ICE BREAKER EXERCISE!
  • INTRO
  • “ Creating high- performance work environments that: Function for the people who live and work in them. ”INTRO
  • “ Making meaningful solutions for people begins with a deep understanding of their needs. ”INTRO
  • SO, WHY ARE WE HERE TODAY?INTRO
  • COLLABORATIVE SPACE + COLLABORATIVE CULTURE = INNOVATIVE IDEASINTRO
  • WHY VISUAL THINKING? BENEFIT– SHOW NON-LINEAR RELATIONSHIPS, ENCOURAGE HOLISTIC THINKING
  • WHY VISUAL THINKING? BENEFIT: IMPROVES QUALITY AND SPEED OF IDEATION AND PROBLEM SOLVING, MAKE IDEAS TANGIBLE
  • WHY VISUAL THINKING? BENEFIT: LOWER BARRIER FOR ENTRY, PARTICIPATORY CONVERSATIONAL
  • WHY VISUAL THINKING? BENEFIT: DECREASE TIME IT TAKES TO EXPLAIN AND UNDERSTAND AN IDEA, BETTER COORDINATED
  • WHY IS IT HARD TO GET STARTED? PEOPLE THINK DRAWING IS A SKILL FOR ARTISTS. IF YOU CAN”T DRAW LIKE AN ARTIST, THEN YOU PROBABLY SHOULDN’T”T BE DOING IT.
  • WHY IS IT HARD TO GET STARTED? PEOPLE THINK IT’S: TOO COMPLICATED CAN’T DO IT TAKES TOO MUCH TIME NOT USEFUL DON’T KNOW HOW DIDN’T EVEN THINK TO TRY
  • THE OPPORTUNITY: START THINKING ABOUT DRAWING AS A WAY TO THINK
  • LET’S MOVE FROM: “I’M JUSTBLAH BLAH BLAH THINKING BLAH BLAH OUT LOUD BL AH BLAH HERE” BLAH BLAH BLAH BLAH
  • AND MOVE TOWARDS: “I’M JUSTBLAH BLAH THINKING BLAH VISUALLY OUT LOUD BLAH HERE” BLAH BLAH BLAH
  • VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  • VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  • OPEN MEETING OWN ENCLOSED MEET TOUCH-D ING (4PPL) WORKS TATION SMALL -DOWN - TOUCHVISUAL THINKING CAN HAPPEN IN AVARIETY OF SETTINGS, ON A VARIETYOF SURFACES AT A VARIETY OF CAFEDIFFERENCE SCALES.SPACE & TOOLS
  • post-its Post-it Self-Stick Easel Pad markers 1/2inch foamcore boards (4ftx8ft) and push pins VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH... paper & paper napkins brown paper roll sketchbookSPACE & TOOLS
  • VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...SPACE & TOOLS
  • screensharing apps device apps- paper53 VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...to HIGH TECHScreensharing apps Smart Phone photographySPACE & TOOLS
  • VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  • VISUAL THINKING IS ANACTIVITY, NOT A TALENT.NOTHING IS PRECIOUS ANDEVERYONE IS ENCOURAGED TOPARTICIPATE! ENCOURAGE DRAW IDEAS, “ADDING ON” NOT PRETTY PICTURES ASSIGN A VISUAL NOTE 1) TAKER TO MAKE IT FACILITATE TOGETHERCULTURE & PROTOCOLS
  • VISUAL THINKING HELPS PEOPLEQUICKLY EXPLAIN THEIR IDEAS. 2) SHARE OUT SESSIONSCULTURE & PROTOCOLS
  • VISUAL THINKING CAN HELP MAKE IDEASTANGIBLE, HELP REGISTER PRIORITIES, CREATEA PLATFORM FOR FEEDBACK, MAKE SENSE OFCOMPLEXITY. 3) IDEA POSTERS- PIN-UP, LEAVE AROUND AND ASK FOR FEEDBACKCULTURE & PROTOCOLS
  • VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  • HOW?: DRAW LIKE A CAVEMAN USE LEARN FROM SYMBOLS/ FAILURE/ ICONS/ SURVIVAL/ SIMPLE LANGUAGE ADAPTIVE MAKE IT LOW TECH/ CULTURAL/ USE RITUAL/ SHORTCUTS SPATIAL
  • VISUAL THINKINGMETHOD:SHOW APROBLEM,OBSTACLE,EXISTING STATE. 1) DRAW THE PROBLEM STATEMENTSKILL & METHOD
  • VISUAL THINKINGMETHOD: MANAGE EXPECTATIONS. 2) VISUAL AGENDASKILL & METHOD
  • VISUAL THINKINGMETHOD:MAP THELANDSCAPE. STARTWITH THE BIG IDEAIN THE MIDDLE,AND THEN WORKOUTWARD. 3) MIND MAPPING DIAGRAMSKILL & METHOD
  • VISUAL THINKING METHOD:MAP THE PROCESS. SHOW WHERE YOUARE AND WHERE YOU WANT TO BE,AND HOW TO GET THERE. 4) ACTION PLAN POSTERSKILL & METHOD
  • VISUAL THINKING METHOD:TELL A STORY. CREATE ANARRATIVE THAT EXPLAINSTHE PROBLEM/SOLUTION OROBSTACLE/OPPORTUNITY.5)STORYBOARDINGSKILL & METHOD
  • IN OTHERWORDS...SKETCHING IS SOMETHING EVERYONECAN DO, AND SHOULD!IN SUMMARY
  • IN OTHERWORDS...1) MAKE DRAWING A PART OF YOURDAILY LIFE. USE YOUR SPACE TOHELP YOU VISUALLY THINK ANDCOMMUNICATE IDEAS.IN SUMMARY
  • IN OTHERWORDS...2) BUILD A CULTURE WHEREVISUALLY THINKING IS SUPPORTED.IN SUMMARY
  • IN OTHERWORDS...3) PRACTICE PRACTICE PRACTICE!!TO BUILD MUSCLE MEMORY SO YOUARE COMFORTABLE SKETCHINGFOR YOURSELF AND OTHERS.IN SUMMARY
  • IN OTHER Pictures are global and transcend words. They carry metaphors,WORDS... symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively. Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business. In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room. The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace. --Liz BurowIN SUMMARY
  • VISUAL THINKING:LEARN MORE!!A WHOLE NEW MINDby Daniel Pink www.VIZTHINK.COM On-line community for Visual Thinking THE BACK OF THE NAPKIN by Dan RoamIN SUMMARY
  • THANK www.about.me/lizburow YOU!LIZ BUROWhlw @burlixwww.hlw.com eburow@hlw.com