Digital Governance: Getting Your Act Together and Keeping it That Way

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As organizations pursue growth strategies by expanding their reach and making themselves more relevant through digital experiences, greater complexity and coordination become challenges to offering a cohesive service to users. Effective and sustainable delivery relies on a governance framework that is flexible and reliable; a true platform for sustainable growth.

A model that addresses the intersection of strategy, standards, teams and policies, offers a deceivingly simple plan with a tangible execution challenge: how do you rally everyone around the same vision and principles at one point in time and ensure that it will live on as the org changes?

This session focuses on overcoming barriers to short and long-term success through governance and stewardship, and how the day-to-day actions are as essential as “the big plan” as orgs strive to accomplish more.

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Digital Governance: Getting Your Act Together and Keeping it That Way

  1. 1. GETTING YOUR ACT TOGETHER AND KEEPING IT THAT WAY Digital Governance #MX14CONF LIVIA LABATE @LIVLAB  
  2. 2. MAKE THE COMPLEX CLEAR See: Richard Saul Wurman, Information Anxiety 2
  3. 3. GOVERNANCE IS CLARITY
  4. 4. + CHANNEL SOLUTIONS ENABLING PLATFORMS
  5. 5. Conductor Marin Alsop and the Baltimore Symphony Orchestra
  6. 6. EPISODIC AMNESIA
  7. 7. DIGITAL STEWARDSHIP
  8. 8. Yes, separating digital and non-digital is artificial. Experiences take place with and without digital interactions. However, digital interactions are hard to avoid in a world of almost ubiquitous tech. By talking about digital touchpoints to discuss governance we pretty much cover the ecosystem. In most cases. Side effects may vary. Caveat Audiens
  9. 9. DIGITAL STEWARDSHIP
  10. 10. Governance is a way to distribute decision-making authority for strategy, policy, and standards throughout an organization. — Lisa Welchman
  11. 11. STEPS TOWARDS GOVERNACE 1.  Define your stewardship team 2.  Establish who is responsible for strategy 3.  Establish who is responsible for policy 4.  Establish who is responsible for standards
  12. 12. ACT TOGETHER
  13. 13. Torre pendente di Pisa, Pisa, Italy
  14. 14. CHANGE OVER TIME
  15. 15. CLARITY IS YOUR IMPERATIVE1  
  16. 16. STEWARDSHIP NOT OWNERSHIP2  
  17. 17. IT DOESN’T MATTER HOW OTHERS DO IT3  
  18. 18. NEVER START FROM ZERO4  
  19. 19. AUTHORITY IS EMPOWERMENT IS AUTHORITY5  
  20. 20. BEING A GOVERNANCE CHAMPION IS EXHAUSTING6  
  21. 21. MOMENTUM IS NEVER TAKING IT FOR GRANTED7  
  22. 22. LONG-TERM VALUE IS NOT A LEAP OF FAITH8  
  23. 23. DON’T FIGHT REALITY
  24. 24. Keep in touch: @livlab, livia.labate@gmail.com Thank you!

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