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Digital Governance: Getting Your Act Together and Keeping it That Way
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Digital Governance: Getting Your Act Together and Keeping it That Way

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As organizations pursue growth strategies by expanding their reach and making themselves more relevant through digital experiences, greater complexity and coordination become challenges to offering a …

As organizations pursue growth strategies by expanding their reach and making themselves more relevant through digital experiences, greater complexity and coordination become challenges to offering a cohesive service to users. Effective and sustainable delivery relies on a governance framework that is flexible and reliable; a true platform for sustainable growth.

A model that addresses the intersection of strategy, standards, teams and policies, offers a deceivingly simple plan with a tangible execution challenge: how do you rally everyone around the same vision and principles at one point in time and ensure that it will live on as the org changes?

This session focuses on overcoming barriers to short and long-term success through governance and stewardship, and how the day-to-day actions are as essential as “the big plan” as orgs strive to accomplish more.

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  • 1. GETTING YOUR ACT TOGETHER AND KEEPING IT THAT WAY Digital Governance #MX14CONF LIVIA LABATE @LIVLAB  
  • 2. MAKE THE COMPLEX CLEAR See: Richard Saul Wurman, Information Anxiety 2
  • 3. GOVERNANCE IS CLARITY
  • 4. + CHANNEL SOLUTIONS ENABLING PLATFORMS
  • 5. Conductor Marin Alsop and the Baltimore Symphony Orchestra
  • 6. EPISODIC AMNESIA
  • 7. DIGITAL STEWARDSHIP
  • 8. Yes, separating digital and non-digital is artificial. Experiences take place with and without digital interactions. However, digital interactions are hard to avoid in a world of almost ubiquitous tech. By talking about digital touchpoints to discuss governance we pretty much cover the ecosystem. In most cases. Side effects may vary. Caveat Audiens
  • 9. DIGITAL STEWARDSHIP
  • 10. Governance is a way to distribute decision-making authority for strategy, policy, and standards throughout an organization. — Lisa Welchman
  • 11. STEPS TOWARDS GOVERNACE 1.  Define your stewardship team 2.  Establish who is responsible for strategy 3.  Establish who is responsible for policy 4.  Establish who is responsible for standards
  • 12. ACT TOGETHER
  • 13. Torre pendente di Pisa, Pisa, Italy
  • 14. CHANGE OVER TIME
  • 15. CLARITY IS YOUR IMPERATIVE1  
  • 16. STEWARDSHIP NOT OWNERSHIP2  
  • 17. IT DOESN’T MATTER HOW OTHERS DO IT3  
  • 18. NEVER START FROM ZERO4  
  • 19. AUTHORITY IS EMPOWERMENT IS AUTHORITY5  
  • 20. BEING A GOVERNANCE CHAMPION IS EXHAUSTING6  
  • 21. MOMENTUM IS NEVER TAKING IT FOR GRANTED7  
  • 22. LONG-TERM VALUE IS NOT A LEAP OF FAITH8  
  • 23. DON’T FIGHT REALITY
  • 24. Keep in touch: @livlab, livia.labate@gmail.com Thank you!