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CHAT SYSTEM at a glance

By
Ross Gilbert
www.live-chat-services4u.com

www.live-chat-services4u.com
Phone – 773 455 6676
E...
1. What is live chat support system?
• Live chat support is a way of
interacting with the visitors of your site
through ch...
2. How is the chat widget supposed
to look?
• Good providers offer you customizable
chat windows which appear to match
you...
3. How to incorporate live chat onto
my site?
• Just put the code given to you by the
vendor, on your website and the live...
4. How to answer
incoming chat
requests?
• You can chat through your chat console.

• Some providers use instant messenger...
Effective features
to look for
in live support system

www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@liv...
1. Ability to Work as a team
• Your live chat system should be able to
transfer chats to one another.
• This helps you to ...
2. Chat bots
• When you are not available online, your
live chat system should be able to
handle your client.
• This is po...
3. Assessments
• It is good to be able to save a copy of
the chats automatically to assess the
performance of your live ch...
4. Proactive chats
• When any or some of your chat agents
are free, your live chat software can
start a chat on their beha...
5. Canned messages
•Phrases used frequently such as
welcome messages etc. can be used as
canned messages to save a lot of ...
6. Reports and tracking
• Real time tracking analytics of your
visitors help you a lot in understanding
their needs, by kn...
Presented By
Ross Gilbert
www.live-chat-services4u.com
Phone – 773 455 6676
Email – sales@live-chat-services4u.com
Working...
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CHAT SYSTEM at a glance

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Live chat support is a way of interacting with the visitors of your site through chatting.

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Transcript of "CHAT SYSTEM at a glance"

  1. 1. CHAT SYSTEM at a glance By Ross Gilbert www.live-chat-services4u.com www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  2. 2. 1. What is live chat support system? • Live chat support is a way of interacting with the visitors of your site through chatting. • It is usually http://www.slideshare.net the visitor but initiated by it can also be initiated by your live chat agent. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  3. 3. 2. How is the chat widget supposed to look? • Good providers offer you customizable chat windows which appear to match your website and brand. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  4. 4. 3. How to incorporate live chat onto my site? • Just put the code given to you by the vendor, on your website and the live chat will be incorporated. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  5. 5. 4. How to answer incoming chat requests? • You can chat through your chat console. • Some providers use instant messengers and some offer their own chat console. • It is better to go for providers who offer their chat console, so that you can make use of all the features optimally www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  6. 6. Effective features to look for in live support system www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  7. 7. 1. Ability to Work as a team • Your live chat system should be able to transfer chats to one another. • This helps you to work as a team. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  8. 8. 2. Chat bots • When you are not available online, your live chat system should be able to handle your client. • This is possible through chat bots who welcome your visitors and cater to their general queries or make them fill a contact form. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  9. 9. 3. Assessments • It is good to be able to save a copy of the chats automatically to assess the performance of your live chat agents. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  10. 10. 4. Proactive chats • When any or some of your chat agents are free, your live chat software can start a chat on their behalf asking the visitors if they would like to chat. • But this should be done carefully so as not to force the visitor in any way. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  11. 11. 5. Canned messages •Phrases used frequently such as welcome messages etc. can be used as canned messages to save a lot of time. • This should not be overdone so as not to sound as a robot. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  12. 12. 6. Reports and tracking • Real time tracking analytics of your visitors help you a lot in understanding their needs, by knowing what they searched for, before they landed on your page. • Knowing where they are from, can help you give them a satisfactory customer experience with a personal touch. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  13. 13. Presented By Ross Gilbert www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com Working Hours – 9:00AM To 6:00PM (EST US) www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
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