CHAT SYSTEM at a glance

1,017 views

Published on

Live chat support is a way of interacting with the visitors of your site through chatting.

Published in: Technology, Design
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,017
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
46
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

CHAT SYSTEM at a glance

  1. 1. CHAT SYSTEM at a glance By Ross Gilbert www.live-chat-services4u.com www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  2. 2. 1. What is live chat support system? • Live chat support is a way of interacting with the visitors of your site through chatting. • It is usually http://www.slideshare.net the visitor but initiated by it can also be initiated by your live chat agent. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  3. 3. 2. How is the chat widget supposed to look? • Good providers offer you customizable chat windows which appear to match your website and brand. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  4. 4. 3. How to incorporate live chat onto my site? • Just put the code given to you by the vendor, on your website and the live chat will be incorporated. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  5. 5. 4. How to answer incoming chat requests? • You can chat through your chat console. • Some providers use instant messengers and some offer their own chat console. • It is better to go for providers who offer their chat console, so that you can make use of all the features optimally www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  6. 6. Effective features to look for in live support system www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  7. 7. 1. Ability to Work as a team • Your live chat system should be able to transfer chats to one another. • This helps you to work as a team. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  8. 8. 2. Chat bots • When you are not available online, your live chat system should be able to handle your client. • This is possible through chat bots who welcome your visitors and cater to their general queries or make them fill a contact form. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  9. 9. 3. Assessments • It is good to be able to save a copy of the chats automatically to assess the performance of your live chat agents. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  10. 10. 4. Proactive chats • When any or some of your chat agents are free, your live chat software can start a chat on their behalf asking the visitors if they would like to chat. • But this should be done carefully so as not to force the visitor in any way. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  11. 11. 5. Canned messages •Phrases used frequently such as welcome messages etc. can be used as canned messages to save a lot of time. • This should not be overdone so as not to sound as a robot. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  12. 12. 6. Reports and tracking • Real time tracking analytics of your visitors help you a lot in understanding their needs, by knowing what they searched for, before they landed on your page. • Knowing where they are from, can help you give them a satisfactory customer experience with a personal touch. www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com
  13. 13. Presented By Ross Gilbert www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com Working Hours – 9:00AM To 6:00PM (EST US) www.live-chat-services4u.com Phone – 773 455 6676 Email – sales@live-chat-services4u.com

×