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Why LIVECHAT Contact Center? Fast and intuitive contact with customer s visiting website Advanced tool for customer help and support Easy way to communicate between employees Using live chat increases s ales and decrease cost s Streng t hen customer relations and raise their satisfaction.

Fast and intuitive contact with customer s visiting website

Advanced tool for customer help and support

Easy way to communicate between employees

Using live chat increases s ales and decrease cost s

Streng t hen customer relations and raise their satisfaction.

Customer support through live chat LIVECHAT Contact Center helps to raise internet sales, lower cost of customer support and maximizes customers satisfaction. It also allows them to gain new communication channel with company. Chat button Enables customer to chat with agent or to leave a message

LIVECHAT Contact Center helps to raise internet sales, lower cost of customer support and maximizes customers satisfaction. It also allows them to gain new communication channel with company.

Chat button

Enables customer to chat with agent or to leave a message

Customer chat window Online chat Real time conversation between operator and website visitor Operator details During chat operator picture and additional information are presented Easy customization Colors of chat window can be easily changed in the administration panel Company logo Logo of your website can be placed in chat window ” Leave a message” form If there are no agents available, instead of chat window, application presents contact form.

Online chat

Real time conversation between operator and website visitor

Operator details

During chat operator picture and additional information are presented

Easy customization

Colors of chat window can be easily changed in the administration panel

Company logo

Logo of your website can be placed in chat window

” Leave a message” form

If there are no agents available, instead of chat window, application presents contact form.

Agent application Active invitation Customer recognition Chat button Customer chat window Traffic monitoring Conferences between operators Knowledge base Auto matic invit ation S ending files Remote desktop Geolocalization Referrer and keyword recognition

Active invitation

Customer recognition

Chat button

Customer chat window

Traffic monitoring

Conferences between

operators

Knowledge base

Auto matic invit ation

S ending files

Remote desktop

Geolocalization

Referrer and keyword recognition

Features Live chat with the op e rator – a direct chat with the operator through the web communicator. Customer transfer – transferring chat to other operator with its history. Conferences – allows to chat with many operators simultaneously in one chat window. Knowledge base – enables operators to use predefined answers which shortens operator’s response time. Customer information – complete customer’s information is displayed in one place. It contains i.e. last visit’s duration, number of chats and viewed pages. Autoinvite – invitation criteria could be defined to automatically display Invitation window. Chat transcript – chat history is available to all operators. Send links – operator can send links and accompany the customer through the sales process.

Live chat with the op e rator – a direct chat with the operator through the web communicator.

Customer transfer – transferring chat to other operator with its history.

Conferences – allows to chat with many operators simultaneously in one chat window.

Knowledge base – enables operators to use predefined answers which shortens operator’s response time.

Customer information – complete customer’s information is displayed in one place. It contains i.e. last visit’s duration, number of chats and viewed pages.

Autoinvite – invitation criteria could be defined to automatically display Invitation window.

Chat transcript – chat history is available to all operators.

Send links – operator can send links and accompany the customer through the sales process.

System schema

Administration panel

Advantages Sales increase More effective and prolonged time spend with client Way to accompany client during sales process Chat transcript as a source of knowledge and comments about customer needs and expectations New communication channel Costs decrease Reducing shopping cart abandonment Remote work – operators are able to work from any place Excellent e-commerce solution, fast and simple implementation and low system requirements

Sales increase

More effective and prolonged time spend with client

Way to accompany client during sales process

Chat transcript as a source of knowledge and comments about customer needs and expectations

New communication channel

Costs decrease

Reducing shopping cart abandonment

Remote work – operators are able to work from any place

Excellent e-commerce solution, fast and simple implementation and low system requirements

Advantages Customer Satisfactio n Customer satisfaction and stronger attachment to brand. Returning customers satisfied with support. Immediate access to competent consultant Website views increase No need to install software at customers computer Modern communication channel Active chat invitation Transferring customer to another operator Remote desktop Traffic monitoring

Customer Satisfactio n

Customer satisfaction and stronger attachment to brand.

Returning customers satisfied with support.

Immediate access to competent consultant

Website views increase

No need to install software at customers computer

Modern communication channel

Active chat invitation

Transferring customer to another operator

Remote desktop

Traffic monitoring

Our customers

Contact LIVECHAT Software S.A. http://www.livechatinc.com

LIVECHAT Software S.A.

http://www.livechatinc.com