Presentation of LIVECHAT Communicator

Slide 1: Wstęp do LIVECHAT Software

Slide 2: Why LIVECHAT Communicator? Multi protocol corporate instant messenger  Safe communication channel  Lowers costs  Ability of monitoring the IM communication in  the enterprise

Slide 3: What is the multi protocol IM? Multi protocol business instant messenger is the application that allows direct communication with people using other instant messaging applications. Instant Messengers Instant Messengers

Slide 4: Corporate Instant Messenger LIVECHAT Communicator allows companies to optimize and manage communication flows between people inside and outside the company. Full account and user rights management   Centralized and shared contact list and chat history  Communication with public IM protocols (MSN, GG, ICQ)  Conference mode  Metacontacts  Safe communication with SSL protocol  Separated business and private contact lists  Web-based administrative panel

Slide 5: Communicator – schema

Slide 6: Corporate instant messenger market The business IM market is rapidly growing, while the enterprises realize all the advantages of using such kind of software: Over 850 million IM user accounts  By 2009 there will be over 1,2 billion of the accounts  In 2005 IM market was worth 142 million USD and by 2009 it will  almost triple and reach level of 365 million USD Over 14 billion messages are being sent every day with IM clients.  1,5 billion of them are being sent using business IM software In 2009 the amount of sent messages will reach 46,5 billion, while  7 billion of messages are sent using EIM (enterprise IM) [1] Radicati Group, Instant Messaging Market 2005-2009

Slide 7: Advantages 1/2 Real-time communication Channel of discrete business   communication – receiving and sending IM even during a Fast and easy message sending  meeting or phone call and chance for a immediate answer Chat registration  Decreases costs of phone calls  and personal meetings Allows using external IM  protocols, such as GG, MSN czy Allows communication with one  ICQ person or more people at the same time Secure communication channel-  data is being sent through SSL protocol

Slide 8: Advantages 2/2 Private contacts user group –  Allows remote work – users can  content of chat with users who perform their duties from any place belong to this group is not listed with access to the internet in chat history Unlike public instant messengers,  Easily available control panel  avoids losing information and data leaking User status presentation (online,  Wide range of add-ons and away, offline)  extensions Full monitoring of Instant Messaging  Sending files functionality  usage by employees

Slide 9: Functionalities Communication between users Remote desktop    All the application users can  With your customer agreement, communicate each other. operator is able to remotely use customer’s desktop. Chat history  User activity stats   Looking into chat history gives you fast insight into all the  Generating reports about users’ discussions that took place in the activity statuses. Stats include past. different states of activity (as- chatting, available, away, File sending/file sharing  offline).  Sending documents (pricing, Private chats  specifications, catalogs, graphic materials, charts, etc.).  Ability of setting chat status as private- that kind of chat will be Free instant messenger protocols  listed in the chat history as a one compatibility that took place, but it’s content  With optional add-ons will not be presented. Communicator give you possibility Conferences  of communication with such IM protocols as Skype, Gadu-Gadu,  Communication among many MSN czy ICQ. employees at the same time.

Slide 10: Our customers

Slide 11: Contact LIVECHAT Software S.A. ul. Komandorska 53A/6B 53-342 Wrocław, POLAND tel.: + 48 71 780 20 50 fax: +48 71 780 20 51 email: info@livechatinc.com