LIVECHAT Software Wstęp do

Why LIVECHAT Communicator? Multi protocol corporate instant messenger Safe communication channel Lowers costs Ability of monitoring the IM communication in the enterprise

Multi protocol corporate instant messenger

Safe communication channel

Lowers costs

Ability of monitoring the IM communication in the enterprise

What is the multi protocol IM? Multi protocol business instant messenger is the application that allows direct communication with people using other instant messaging applications. Instant Messengers Instant Messengers

Multi protocol business instant messenger is the application that allows direct communication with people using other instant messaging applications.

Corporate Instant Messenger LIVECHAT Communicator allows companies to optimize and manage communication flows between people inside and outside the company. Full account and user rights management Centralized and shared contact list and chat history Communication with public IM protocols (MSN, GG, ICQ) Conference mode Metacontacts Safe communication with SSL protocol Separated business and private contact lists Web-based administrative panel

LIVECHAT Communicator allows companies to optimize and manage communication flows between people inside and outside the company.

Full account and user rights management

Centralized and shared contact list and chat history

Communication with public IM protocols (MSN, GG, ICQ)

Conference mode

Metacontacts

Safe communication with SSL protocol

Separated business and private contact lists

Web-based administrative panel

Communicator – schema

Corporate instant messenger market The business IM market is rapidly growing, while the enterprises realize all the advantages of using such kind of software: Over 850 million IM user accounts By 2009 there will be over 1,2 billion of the accounts In 2005 IM market was worth 142 million USD and by 2009 it will almost triple and reach level of 365 m illio n USD Over 14 billion messages are being sent every day with IM clients. 1,5 billion of them are being sent using business IM software In 2009 the amount of sent messages will reach 46,5 billion, while 7 billion of messages are sent using EIM (enterprise IM) [1] Radicati Group, Instant Messaging Market 2005-2009

The business IM market is rapidly growing, while the enterprises realize all the advantages of using such kind of software:

Over 850 million IM user accounts

By 2009 there will be over 1,2 billion of the accounts

In 2005 IM market was worth 142 million USD and by 2009 it will almost triple and reach level of 365 m illio n USD

Over 14 billion messages are being sent every day with IM clients. 1,5 billion of them are being sent using business IM software

In 2009 the amount of sent messages will reach 46,5 billion, while 7 billion of messages are sent using EIM (enterprise IM)

[1] Radicati Group, Instant Messaging Market 2005-2009

Advantages 1/2 Real-time communication Fast and easy message sending and chance for a immediate answer Decreases costs of phone calls and personal meetings Allows communication with one person or more people at the same time Channel of discrete business communication – receiving and sending IM even during a meeting or phone call Chat registration Allows using external IM protocols, such as GG, MSN czy ICQ Secure communication channel- data is being sent through SSL protocol

Real-time communication

Fast and easy message sending and chance for a immediate answer

Decreases costs of phone calls and personal meetings

Allows communication with one person or more people at the same time

Channel of discrete business communication – receiving and sending IM even during a meeting or phone call

Chat registration

Allows using external IM protocols, such as GG, MSN czy ICQ

Secure communication channel- data is being sent through SSL protocol

Advantages 2/2 Allows remote work – users can perform their duties from any place with access to the internet Easily available control panel User status presentation (online, away, offline) Full monitoring of Instant Messaging usage by employees Private contacts user group – content of chat with users who belong to this group is not listed in chat history Unlike public instant messengers, avoids losing information and data leaking Wide range of add-ons and extensions Sending files functionality

Allows remote work – users can perform their duties from any place with access to the internet

Easily available control panel

User status presentation (online, away, offline)

Full monitoring of Instant Messaging usage by employees

Private contacts user group – content of chat with users who belong to this group is not listed in chat history

Unlike public instant messengers, avoids losing information and data leaking

Wide range of add-ons and extensions

Sending files functionality

Functionalities Communication between users All the application users can communicate each other. Chat history Looking into chat history gives you fast insight into all the discussions that took place in the past. File sending/file sharing Sending documents (pricing, specifications, catalogs, graphic materials, charts, etc.). Free instant messenger protocols compatibility With optional add-ons Communicator give you possibility of communication with such IM protocols as Skype, Gadu-Gadu, MSN czy ICQ. Remote desktop With your customer agreement, operator is able to remotely use customer’s desktop. User activity stats Generating reports about users’ activity statuses. Stats include different states of activity (as- chatting, available, away, offline). Private chats Ability of setting chat status as private- that kind of chat will be listed in the chat history as a one that took place, but it’s content will not be presented. Conferences Communication among many employees at the same time.

Communication between users

All the application users can communicate each other.

Chat history

Looking into chat history gives you fast insight into all the discussions that took place in the past.

File sending/file sharing

Sending documents (pricing, specifications, catalogs, graphic materials, charts, etc.).

Free instant messenger protocols compatibility

With optional add-ons Communicator give you possibility of communication with such IM protocols as Skype, Gadu-Gadu, MSN czy ICQ.

Remote desktop

With your customer agreement, operator is able to remotely use customer’s desktop.

User activity stats

Generating reports about users’ activity statuses. Stats include different states of activity (as- chatting, available, away, offline).

Private chats

Ability of setting chat status as private- that kind of chat will be listed in the chat history as a one that took place, but it’s content will not be presented.

Conferences

Communication among many employees at the same time.

Our customers

Contact LIVECHAT Software S.A. ul. Komandorska 53A/6B 53-342 Wrocław, POLAND tel.: + 48 71 780 20 50 fax: +48 71 780 20 51 email: info@livechatinc.com

LIVECHAT Software S.A.

ul. Komandorska 53A/6B

53-342 Wrocław, POLAND

tel.: + 48 71 780 20 50

fax: +48 71 780 20 51

email: info@livechatinc.com