LIVECHAT Software Company profile General product characteristics Customer information

About us 1/2 Company was e stablished in 2002 Developer of Internet communication software for business 2 5 people team (including 12 programmers)

Company was e stablished in 2002

Developer of Internet communication software for business

2 5 people team (including 12 programmers)

About us 2/2 S ince October ‘07 runs as a stock company In February ‘08 63% stake was bought by GG Network S.A. (formerly Gadu-Gadu S.A.) As a result of this transaction LIVECHAT Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl.

S ince October ‘07 runs as a stock company

In February ‘08 63% stake was bought by GG Network S.A. (formerly Gadu-Gadu S.A.)

As a result of this transaction LIVECHAT Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl.

NASPERS Capital Group

Products Live chat software tool. Allows website real-time monitoring and communication with website visitors. Business instant messenger for internal communication inside companies and organizations. Allows managing of information flow between employees. Server for chat rooms and moderated chats.

Live chat software tool. Allows website real-time monitoring and communication with website visitors.

Business instant messenger for internal communication inside companies and organizations.

Allows managing of information flow between employees.

Server for chat rooms and moderated chats.

LIVECHAT Contact Center Quick contact of website visitor with company employees. Active invitation Conferences between operators Traffic monitoring Remote desktop Geolocation Referrer and keyword recognition Knowledge base Automatic invitation Sending files Customer recognition Chat button Customer chat window

Quick contact of website visitor with company employees.

Active invitation

Conferences between operators

Traffic monitoring

Remote desktop

Geolocation

Referrer and keyword recognition

Knowledge base

Automatic invitation

Sending files

Customer recognition

Chat button

Customer chat window

Chat initiation Chat Button Passive (Visitor initiates the chat) Chat Invitation Active (Agent initiates the chat)

Chat button Triggers chat window – no need to install anything on customer side Allows to manage the incoming traffic Provides secure communication Better customer support

Triggers chat window – no need to install anything on customer side

Allows to manage the incoming traffic

Provides secure communication

Better customer support

Customer chat window Online chat Real time conversation between operator and website visitor Operator details During chat operator picture and additional information are presented Easy customization Colors of chat window can be easily changed in the administration panel Company logo Place your website logo in chat window ” Leave a message” form If there are no agents available, instead of chat window, application presents contact form.

Online chat

Real time conversation between operator and website visitor

Operator details

During chat operator picture and additional information are presented

Easy customization

Colors of chat window can be easily changed in the administration panel

Company logo

Place your website logo in chat window

” Leave a message” form

If there are no agents available, instead of chat window, application presents contact form.

Chat Invitation Monitoring of the website traffic in real-time Manual invitation Automatic invitation Personal invitation Recognizing returning visitors Geolocation Try to chat with website visitors who are about to shop.

Monitoring of the website traffic in real-time

Manual invitation

Automatic invitation

Personal invitation

Recognizing returning visitors

Geolocation

Agent application

Chat window Transfer customers to another agent without losing chat history Multi-operator conference Knowledge base URL links database Remote desktop Dictionary

Transfer customers to another agent without losing chat history

Multi-operator conference

Knowledge base

URL links database

Remote desktop

Dictionary

Administrator Panel Chat history stored on server Agents’ activity statistics Works on multiple websites Graphic customization Chat window configuration

Chat history stored on server

Agents’ activity statistics

Works on multiple websites

Graphic customization

Chat window configuration

LIVECHAT Contact Center customers

Full account and user rights management Centralized and shared contact list and chat history Communication with public IM protocols (MSN, GG, ICQ) Conference mode Metacontacts Safe communication with SSL protocol Separated business and private contact lists Web-based administrative panel GG Pro allows companies to optimize and manage communication flows between people inside and outside the company. GG Pro – business instant messenger

Full account and user rights management

Centralized and shared contact list and chat history

Communication with public IM protocols (MSN, GG, ICQ)

Conference mode

Metacontacts

Safe communication with SSL protocol

Separated business and private contact lists

Web-based administrative panel

GG Pro allows companies to optimize and manage communication flows between people inside and outside the company.

Manageable communication in the company Provid e online communication tool for employees Creat e rights and access levels Manag e instant messaging traffic in the company

Provid e online communication tool for employees

Contact list Business and private contacts Status presentation & description Contact details and photo

Business and private contacts

Status presentation & description

Contact details and photo

SIP/VoIP Phone Instant messenger enhanced with voice communication Define your own SIP service provider

Instant messenger enhanced with voice communication

Define your own SIP service provider

Built-in RSS reader Always up-to-date with business information Ready to work with any RSS feed Access level set by the administrator

Always up-to-date with business information

Ready to work with any RSS feed

Access level set by the administrator

Full screen view Calendar Shared within company & workgroups Synchronization with Microsoft Outlook Custom web panels Easy installation & customization of any web-based service

Administration Panel Dashboard Activity overview Account information License details Statistics Chat traffic information Chat archive Business communication history

Dashboard

Activity overview

Account information

License details

Statistics

Chat traffic information

Chat archive

Business communication history

LIVECHAT Chat Server Unlimited number of chat rooms Moderating and users management Graphic adjustments Access control Chat history Whisper mode

Unlimited number of chat rooms

Moderating and users management

Graphic adjustments

Access control

Chat history

Whisper mode

Sales models Company offers software in two sales models: SaaS (Software as a Service) – software is hosted on servers belonging to LIVECHAT Software CORPORATE (no-term license) – implemented directly on customer servers

Company offers software in two sales models:

SaaS (Software as a Service) – software is hosted on servers belonging to LIVECHAT Software

CORPORATE (no-term license) – implemented directly on customer servers

Dedicated offer Company size Sales model Small and Mid Size Business Enterprises SaaS LIVECHAT Contact Center SaaS Standard LIVECHAT Contact Center SaaS Enterprise No-term License LIVECHAT Contact Center Corporate Server Basic LIVECHAT Contact Center Enterpris e Server Silver/Gold

Our customers

What LIVECHAT Software partner should know?

Target – companies Finance –banks, insurance companies, consulting, investment fund s, etc. E - Commerce Tourism, Hotels Real estate Telecommunication Hosting Internet communities Medical services Media &Publishers

Finance –banks, insurance companies, consulting, investment fund s, etc.

E - Commerce

Tourism, Hotels

Real estate

Telecommunication

Hosting

Internet communities

Medical services

Media &Publishers

Target – people President, Member of The Board Direct Sales Director Customer Service Director Call Center Director Marketing Director R&D Director E-commerce Director IT Director

President, Member of The Board

Direct Sales Director

Customer Service Director

Call Center Director

Marketing Director

R&D Director

E-commerce Director

IT Director

Typical contract value ( ENTERPRISE ) 6 000 USD – 30 000 USD Small: 6 000 – 8 000 USD Middle: 15 000 – 20 000 USD Large: 25 000 – 45 000 USD

6 000 USD – 30 000 USD

Small: 6 000 – 8 000 USD

Middle: 15 000 – 20 000 USD

Large: 25 000 – 45 000 USD

Contact LIVECHAT Software S.A. http://www.livechatinc.com

LIVECHAT Software S.A.

http://www.livechatinc.com