Integration of LIVECHAT Contact Center with Salesforce CRM

Slide 1: Introduction to: Wstęp do LIVECHAT Contact Center for Salesforce

Slide 2: LIVECHAT Contact Center LIVECHAT Contact Center helps to raise internet sales, lower cost of customer support and maximize customer satisfaction. Customers are able to chat with your sales and support teams by clicking button located at your website.

Slide 3: Contact Center features Active invitation   Customer recognition  Chat button  Customer’s chat window  Traffic monitoring  Web Conferences  Knowledge base  Autoinvite  File sharing  Remote desktop

Slide 4: Contact Center for Salesforce Integration benefits 1/2 Create new accounts, leads, contacts and opportunities in Salesforce  directly from the chat window. Add chats to Salesforce automatically  Chat context search 

Slide 5: Contact Center for Salesforce Integration benefits 2/2 Store all chat transcripts and all  customer data in one place Easy access to Salesforce  through additional web panel in Contact Center application Improved customer support  New communication channel for  customers

Slide 6: How to start ? Download LIVECHAT Contact Center from www.livechatinc.com  Install the application and create new account 

Slide 7: How to setup? 1/2 Install Salesforce Add-on for LIVECHAT Contact Center  Restart the application to finish installation 

Slide 8: How to setup? 2/2 Use Salesforce button in the Contact Center application  Enter your Salesforce account details  Now your Salesforce and Contact Center are ready to use 

Slide 9: Contact: LIVECHAT Software S.A. ul. Komandorska 53A/6B 53-342 Wrocław, POLAND tel.: + 48 71 780 20 50 fax: + 48 71 780 20 51 email: info@livechatinc.com