Wstęp do Introduction to: LIVECHAT Contact Center for Salesforce

LIVECHAT Contact Center LIVECHAT Contact Center helps to raise internet sales, lower cost of customer support and maximize customer sati s faction . Customers are able to chat with your sales and support teams by clicking button located at your website.

Active invitation Customer recognition Chat button Customer’s chat window Traffic monitoring Web Conferences Knowledge base Autoinvite File s haring Remote desktop Contact Center features

Active invitation

Customer recognition

Chat button

Customer’s chat window

Traffic monitoring

Web Conferences

Knowledge base

Autoinvite

File s haring

Remote desktop

Contact Center for Salesforce Integration benefits 1/2 Create new accounts, leads, contacts and opportunities in Salesforce directly from the chat window. Add chats to Salesforce automatically Chat context search

Create new accounts, leads, contacts and opportunities in Salesforce directly from the chat window.

Add chats to Salesforce automatically

Chat context search

Contact Center for Salesforce Integration benefits 2/2 Store all chat transcripts and all customer data in one place Easy access to Salesforce through additional web panel in Contact Center application Improved customer support New communication channel for customers

Store all chat transcripts and all customer data in one place

Easy access to Salesforce through additional web panel in Contact Center application

Improved customer support

New communication channel for customers

How to start ? Download LIVECHAT Contact Center from www.livechatinc.com Install the application and create new account

Download LIVECHAT Contact Center from www.livechatinc.com

Install the application and create new account

How to setup? 1/2 Install Salesforce Add-on for LIVECHAT Contact Center Restart the application to finish installation

Install Salesforce Add-on for LIVECHAT Contact Center

Restart the application to finish installation

How to setup? 2/2 Use Salesforce button in the Contact Center application Enter your Salesforce account details Now your Salesforce and Contact Center are ready to use

Use Salesforce button in the Contact Center application

Enter your Salesforce account details

Now your Salesforce and Contact Center are ready to use

Contact: LIVECHAT Software S.A. ul. Komandorska 53A/6B 53-342 Wrocław, POLAND tel.: + 48 71 780 20 50 fax: + 48 71 780 20 51 email: info@livechatinc.com