The Learning Organization - MoDev

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Organizational Learning!
Nash Equilibriums!
Pareto Inefficiencies!
Oh My!

reprising themes I want everyone to understand and apply to to building the future

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The Learning Organization - MoDev

  1. 1. The Learning Organization Andrew Clay Shafer GoMoDev Thursday, December 12, 13
  2. 2. perfunctory introduction Thursday, December 12, 13
  3. 3. @littleidea Thursday, December 12, 13
  4. 4. disclaimer a school of thought Thursday, December 12, 13
  5. 5. buckle up keep your arms and legs inside the ride at all times http://www.flickr.com/photos/spatch/4630771984/ Thursday, December 12, 13
  6. 6. forward Thursday, December 12, 13
  7. 7. software is eating the world Thursday, December 12, 13
  8. 8. mobile is eating the world Thursday, December 12, 13
  9. 9. cloud is eating the world Thursday, December 12, 13
  10. 10. Thursday, December 12, 13
  11. 11. you are either building a software business... Thursday, December 12, 13
  12. 12. you are either building a software business... or you will be losing to someone who is... Thursday, December 12, 13
  13. 13. Thursday, December 12, 13
  14. 14. Section I The game has changed Thursday, December 12, 13
  15. 15. never thought of myself as a developer Thursday, December 12, 13
  16. 16. though I was paid to develop Thursday, December 12, 13
  17. 17. never thought of myself as a manager Thursday, December 12, 13
  18. 18. though I was paid to manage Thursday, December 12, 13
  19. 19. I did whatever I could for companies Thursday, December 12, 13
  20. 20. at the level I was empowered Thursday, December 12, 13
  21. 21. I want to win Thursday, December 12, 13
  22. 22. Thursday, December 12, 13
  23. 23. I am fascinated with the dynamics of performance Thursday, December 12, 13
  24. 24. fascinated with the dynamics of high performing organizations Thursday, December 12, 13
  25. 25. fascinated with the psychology and behavior of high performing individuals Thursday, December 12, 13
  26. 26. what is a master? Thursday, December 12, 13
  27. 27. a master Thursday, December 12, 13
  28. 28. mentally and physically unprepared for reality Thursday, December 12, 13 real talk
  29. 29. the game had changed Thursday, December 12, 13
  30. 30. In the 1960s, GM averaged a 48.3% share of the U.S. car and truck market Thursday, December 12, 13
  31. 31. the game had changed real talk Thursday, December 12, 13
  32. 32. Thursday, December 12, 13
  33. 33. It is not necessary to change. Thursday, December 12, 13
  34. 34. It is not necessary to change. Survival is not mandatory. Thursday, December 12, 13
  35. 35. It is not necessary to change. Survival is not mandatory. - W. Edwards Deming Thursday, December 12, 13
  36. 36. Gratuitous Diversion I game theory Thursday, December 12, 13
  37. 37. the game has changed? what does that mean? Thursday, December 12, 13
  38. 38. the payoffs for a given strategy has changed Thursday, December 12, 13
  39. 39. Game Theory the study of mathematical models of conflict and cooperation between intelligent rational decisions makers Thursday, December 12, 13
  40. 40. Rational choosing to maximize a utility function Thursday, December 12, 13
  41. 41. Nash Equilibrium no players have anything to gain by changing only their own strategy unilaterally. Thursday, December 12, 13
  42. 42. Pareto Efficiency an allocation of resources in which it is impossible to make any one individual better off without making at least one individual worse off Thursday, December 12, 13
  43. 43. Pareto Inefficient Nash Equilibrium possible to make an individual better off without making any individual worse off Thursday, December 12, 13
  44. 44. Pareto Inefficient Nash Equilibrium possible to make an individual better off without making any individual worse off but no one will change their strategy Thursday, December 12, 13
  45. 45. Pareto Inefficient Nash Equilibrium until the game changes Thursday, December 12, 13
  46. 46. Pareto Inefficient Nash Equilibrium what are you trying to maximize? what are the payoffs for a given strategy? Thursday, December 12, 13
  47. 47. jump to the conclusion Thursday, December 12, 13
  48. 48. Thursday, December 12, 13
  49. 49. you are either building a learning organization... Thursday, December 12, 13
  50. 50. you are either building a learning organization... or you will be losing to someone who is... Thursday, December 12, 13
  51. 51. Organizational Learning Culture's Influence on Job Satisfaction, Organizational Commitment, and Turnover Intention among R&D Professionals in Taiwan during an Economic Downturn Hsiu-Yen Hsu IN PARTIAL FUFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY Thursday, December 12, 13
  52. 52. how many put as much effort into designing their communications as they do their applications and systems? Thursday, December 12, 13
  53. 53. we are in the middle of inventing our culture. --Patty McCord http://www.youtube.com/watch?v=o3e1lnixKBM Thursday, December 12, 13
  54. 54. Conway’s Law organizations which design systems... are constrained to produce designs which are copies of the communication structures of these organizations Thursday, December 12, 13
  55. 55. Conway’s It’s not just a good idea... it’s the law Thursday, December 12, 13
  56. 56. Thursday, December 12, 13
  57. 57. Section II the makings of the learnings Thursday, December 12, 13
  58. 58. I’ve seen a lot. Thursday, December 12, 13
  59. 59. And I’ve paid attention. Thursday, December 12, 13
  60. 60. I’ve seen a good bit... Thursday, December 12, 13
  61. 61. applications I’ve seen a good bit... Thursday, December 12, 13
  62. 62. applications infrastructures I’ve seen a good bit... Thursday, December 12, 13
  63. 63. agile applications infrastructures I’ve seen a good bit... Thursday, December 12, 13
  64. 64. agile applications infrastructures I’ve seen a good bit... devops Thursday, December 12, 13
  65. 65. agile applications infrastructures I’ve seen a good bit... devops Thursday, December 12, 13 cultures
  66. 66. agile applications infrastructures I’ve seen a good bit... devops success Thursday, December 12, 13 cultures
  67. 67. agile applications infrastructures I’ve seen a good bit... devops success Thursday, December 12, 13 cultures failure
  68. 68. Is there a pattern? Thursday, December 12, 13
  69. 69. Auspicious Learning? Thursday, December 12, 13
  70. 70. Success and Failure is highly correlated with the degree of ‘Organizational Learning’ Thursday, December 12, 13
  71. 71. 7 dimensions of Organizational Learning Thursday, December 12, 13
  72. 72. 7 dimensions of Organizational Learning • continuous learning • inquiry and dialog • team learning • empowerment • embedded system • system connection • strategic leadership Thursday, December 12, 13
  73. 73. continuous learning represents an organization’s effort to create continuous learning opportunities for ALL of its members Thursday, December 12, 13
  74. 74. inquiry and dialog an organization’s effort in creating a culture of questioning, feedback, and experimentation Thursday, December 12, 13
  75. 75. team learning spirit of collaboration and the collaborative skills that undergird the effective use of teams Thursday, December 12, 13
  76. 76. empowerment encourage feedback and action to address the gap between the current status and the vision regardless of rank Thursday, December 12, 13
  77. 77. embedded system establish systems to capture and share learning Thursday, December 12, 13
  78. 78. system connection actions to connect the organization to its internal and external environment Thursday, December 12, 13
  79. 79. strategic leadership the extent to which leaders act strategically using learning to create change Thursday, December 12, 13
  80. 80. how would we measure these dimensions? Thursday, December 12, 13
  81. 81. Funny you should ask... Thursday, December 12, 13
  82. 82. Behold! dimensions of the learning organization questionnaire (DLOQ) Watkins and Marsick Thursday, December 12, 13
  83. 83. In my organization? form of questions Thursday, December 12, 13
  84. 84. In my organization, people openly discuss mistakes in order to learn from them Thursday, December 12, 13
  85. 85. In my organization, people identify skills they need for future work tasks Thursday, December 12, 13
  86. 86. In my organization, people are encouraged to ask “why” regardless of rank Thursday, December 12, 13
  87. 87. In my organization, groups focus both on the group’s task and on how well the group is working Thursday, December 12, 13
  88. 88. My organization builds alignment of visions across different levels and work groups Thursday, December 12, 13
  89. 89. how powerful would it be if those weren’t questions? Thursday, December 12, 13
  90. 90. In my organization! form of statements Thursday, December 12, 13
  91. 91. and not just is words and spirit but deliberately incentivized Thursday, December 12, 13
  92. 92. and not just is words and spirit but deliberately incentivized if they are not incentivized, they won’t be real Thursday, December 12, 13
  93. 93. The real company values, as opposed to the nice sounding values, are shown by who gets rewarded, promoted, or let go. --Patty McCord Thursday, December 12, 13
  94. 94. Thursday, December 12, 13
  95. 95. Three Stone Cutters Thursday, December 12, 13
  96. 96. Three Stone Cutters “I’m paid to cut stones” Thursday, December 12, 13
  97. 97. Three Stone Cutters “I’m paid to cut stones” “I use special techniques to shape stones in an exceptional way, here let me show you” Thursday, December 12, 13
  98. 98. Thursday, December 12, 13
  99. 99. I build cathedrals Thursday, December 12, 13
  100. 100. Section III so now what Thursday, December 12, 13
  101. 101. lean startup OODA all methods are predicated on ‘learning’ Agile Thursday, December 12, 13 PDCA
  102. 102. ‘inspect and adapt’ is the secret sauce Thursday, December 12, 13
  103. 103. learning cannot be something that happens outside of the process learning is the point of the process Thursday, December 12, 13
  104. 104. continuous learning Thursday, December 12, 13
  105. 105. the hard way or the easy way Thursday, December 12, 13
  106. 106. The object isn’t to make great software, it’s to be in that wonderful state which makes great software inevitable Robert Henri paraphrased rt @mattetti Thursday, December 12, 13
  107. 107. don’t worry if you are ‘working’ Thursday, December 12, 13
  108. 108. worry if you are ‘learning’ Thursday, December 12, 13
  109. 109. worry if you are ‘winning’ Thursday, December 12, 13
  110. 110. Thursday, December 12, 13
  111. 111. epilogue Thursday, December 12, 13
  112. 112. this is an amazing time Thursday, December 12, 13
  113. 113. ‘software is eating the world’ Thursday, December 12, 13
  114. 114. Thursday, December 12, 13
  115. 115. you are either building a software business... Thursday, December 12, 13
  116. 116. you are either building a software business... or you will be losing to someone who is... Thursday, December 12, 13
  117. 117. this has become obvious Thursday, December 12, 13
  118. 118. Thursday, December 12, 13
  119. 119. you are either building a learning organization... Thursday, December 12, 13
  120. 120. you are either building a learning organization... or you will be losing to someone who is... Thursday, December 12, 13
  121. 121. Thursday, December 12, 13
  122. 122. I build the future Thursday, December 12, 13
  123. 123. build the future Thursday, December 12, 13
  124. 124. the game has changed Thursday, December 12, 13
  125. 125. come at me @littleidea acs@parvuscaptus.com Thursday, December 12, 13
  126. 126. Resources • Netflix - culture unleashed http://www.youtube.com/watch?v=o3e1lnixKBM • dimensions of the learning organization questionnaire (DLOQ) - http://www.partnersforlearning.com/questions2.asp • Maverick - the worlds most unusual workplace - http://en.wikipedia.org/wiki/Maverick_(book) • The Fifth Discipline - The Art and Practice of the Learning Organization - http://en.wikipedia.org/wiki/The_Fifth_Discipline • Organizational Learning Culture's Influence on Job Satisfaction... - http://conservancy.umn.edu/bitstream/53624/1/Hsu_umn_0130E_10474.pdf • Yang, B. (2003). Identifying valid and reliable measures for dimensions of a learning culture. Advances in Developing Human Resources • Fred Ettish - http://www.youtube.com/watch?v=Z5maknndsas • the lessons of vasa http://faculty.up.edu/lulay/failure/vasacasestudy.pdf • Gossamer Condor Thursday, December 12, 13
  127. 127. Thursday, December 12, 13

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