Change Management Velocity2010

CHANGE MANAGEMENT PROJECT A SCIENTIFIC CLASSIFICATION DATE CLIENT JUNE 23RD 2010 VELOCITY CONFERENCE Wednesday, June 23, 2010

Andrew Clay Shafer Wednesday, June 23, 2010

Wednesday, June 23, 2010

Change Management? Wednesday, June 23, 2010

Dunning- Kruger We Don’t Know What We Don’t Know Wednesday, June 23, 2010

We Prefer Conﬁdence DON MOORE Wednesday, June 23, 2010

We Prefer Conﬁdence over expertise... DON MOORE Wednesday, June 23, 2010

Why? Wednesday, June 23, 2010

Why? HOW MANY TIMES HAVE YOU CONFIDENTLY DEPLOYED A DISASTER? Wednesday, June 23, 2010

Premise: Everyone is working to enable value creation for a business Wednesday, June 23, 2010

If you don’t understand what creates value for your organization, how good can you be at your job? Wednesday, June 23, 2010

If you don’t understand what creates value for your organization, how good can you be at your job? HOW CONFIDENT ARE YOU ABOUT IT? Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IS A STRUCTURED APPROACH TO TRANSITIONING INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A CURRENT STATE TO A DESIRED FUTURE STATE. Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IS A STRUCTURED APPROACH TO TRANSITIONING INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A CURRENT STATE TO A DESIRED FUTURE STATE. STRATEGIC CHANGES Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IS A STRUCTURED APPROACH TO TRANSITIONING INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A CURRENT STATE TO A DESIRED FUTURE STATE. STRATEGIC CHANGES TECHNOLOGICAL CHANGES Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IS A STRUCTURED APPROACH TO TRANSITIONING INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A CURRENT STATE TO A DESIRED FUTURE STATE. STRATEGIC CHANGES TECHNOLOGICAL CHANGES STRUCTURAL CHANGES Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IS A STRUCTURED APPROACH TO TRANSITIONING INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A CURRENT STATE TO A DESIRED FUTURE STATE. STRATEGIC CHANGES TECHNOLOGICAL CHANGES STRUCTURAL CHANGES CHANGING THE ATTITUDES AND BEHAVIORS OF PERSONNEL Wednesday, June 23, 2010

Deﬁnitions: CHANGE MANAGEMENT IN THE ITIL FRAMEWORK, CHANGE MANAGEMENT IS RESPONSIBLE FOR CONTROLLING CHANGE TO ALL CONFIGURATION ITEMS IN THE CONFIGURATION MANAGEMENT DATABASE, WITHIN THE LIVE ENVIRONMENT, TEST AND TRAINING ENVIRONMENTS Wednesday, June 23, 2010

Web Operations Wednesday, June 23, 2010

How can we add value? Wednesday, June 23, 2010

How can we add value? UPTIME Wednesday, June 23, 2010

How can we add value? UPTIME SCALABILITY Wednesday, June 23, 2010

How can we add value? UPTIME SCALABILITY PERFORMANCE Wednesday, June 23, 2010

How can we add value? UPTIME SCALABILITY PERFORMANCE AGILITY Wednesday, June 23, 2010

100% Uptime* *AS MUCH AS POSSIBLE Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION CONCURRENCY *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION CONCURRENCY FAILURE DETECTION *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION CONCURRENCY FAILURE DETECTION FAULT IDENTIFICATION *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION CONCURRENCY FAILURE DETECTION FAULT IDENTIFICATION LIVE UPGRADE *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

6 Laws of Reliability* RULES A HIGHLY AVAILABLE FAULT TOLERANT SYSTEM MUST OBEY ISOLATION CONCURRENCY FAILURE DETECTION FAULT IDENTIFICATION LIVE UPGRADE STABLE STORAGE *CREDIT TO JOE ARMSTRONG, ERICSSON Wednesday, June 23, 2010

COWBOYSAURUS REX CLASSIFICATION: MEMBRANA INASNUM DATE STATUS JAN 1, 1970 NOT YET EXTINCT Wednesday, June 23, 2010

PRO CON Wednesday, June 23, 2010

PRO CON Fast and Flexible Wednesday, June 23, 2010

PRO CON Fast and Flexible We Suck At It Wednesday, June 23, 2010

Are you ﬁghting ﬁres? Or causing them? Wednesday, June 23, 2010

Are you fighting fires? Or causing them? Build a man a fire, he’ll be warm for a day... Wednesday, June 23, 2010

Are you fighting fires? Or causing them? Build a man a fire, he’ll be warm for a day... Light a man on fire and he’ll be warm for the rest of his life... Wednesday, June 23, 2010

THEY ARE MADE OUT OF MEAT SCALES LIKE A PONZI SCHEME Wednesday, June 23, 2010

SIGNATURUS MAXIMUS CLASSIFICATION SARBOX BUREAUCRACKOCRACY DATE STATUS JAN 2, 1970 LARGE AND IN CHARGE Wednesday, June 23, 2010

PRO CON Adult™ Supervision Wednesday, June 23, 2010

PRO CON Adult™ Supervision Less Surprises Wednesday, June 23, 2010

PRO CON Adult™ Supervision Things move really slow... Less Surprises Wednesday, June 23, 2010

PRO CON Adult™ Supervision Things move really slow... Less Surprises Unless there is a ﬁre, then no one follows the process... Wednesday, June 23, 2010

ITIL INCIPIO CLASSIFICATION DEATH BY PAPERCUTS DATE STATUS 1980 SOMETHING WE HAVE WHITE PAPERS BITCHES Wednesday, June 23, 2010

PRO CON Some Good Guidelines Wednesday, June 23, 2010

PRO CON Some Good Guidelines No one knows what ITIL actually says... Wednesday, June 23, 2010

PRO CON Some Good Guidelines No one knows what ITIL actually says... No One... Wednesday, June 23, 2010

PRO CON Some Good Guidelines No one knows what ITIL actually says... No One... Process can become an end to itself Wednesday, June 23, 2010

PRO CON Some Good Guidelines No one knows what ITIL actually says... No One... Process can become an end to itself Unless there is a ﬁre... Wednesday, June 23, 2010

CONDO ADEPTUS CLASSIFICATION CAN YOU DIG IT DATE STATUS 2001, A SOFTWARE ODYSSEY LEARNING AND GROWING Wednesday, June 23, 2010

PRO CON Computers are really good at doing exactly the same thing over and over Wednesday, June 23, 2010

PRO CON Computers are really good Nothing can bring down all at doing exactly the same your systems like thing over and over automation. Wednesday, June 23, 2010

PRO CON Computers are really good Nothing can bring down all at doing exactly the same your systems like thing over and over automation. Now there is a ﬁre... Wednesday, June 23, 2010

NOVUS PROBATOR PROJECT CHECK YO’SELF BEFORE YOU WRECK YO’SELF DATE STATUS YESTERDAY ON THE PATH TO ENLIGHTENMENT Wednesday, June 23, 2010

PRO CON A buffer of sanity Wednesday, June 23, 2010

PRO CON A buffer of sanity We suck at testing Wednesday, June 23, 2010

TESTING IS ITS OWN SKILL MOST OFTEN AN AFTER THOUGHT Wednesday, June 23, 2010

PRODO CONTINUUS CLASSIFICATION ALL PRODUCTION ALL THE TIME DATE STATUS BACK TO THE FUTURE TRANSCENDENT Wednesday, June 23, 2010

PRO CON Get feedback from production really fast Wednesday, June 23, 2010

PRO CON Get feedback from We still suck at testing production really fast Wednesday, June 23, 2010

PRO CON Get feedback from We still suck at testing production really fast But don’t break the same thing twice Wednesday, June 23, 2010

PRO CON Get feedback from We still suck at testing production really fast But don’t break the same thing twice Deploy with conﬁdence™! ; ) Wednesday, June 23, 2010

PRO CON Get feedback from We still suck at testing production really fast But don’t break the same thing twice Deploy with conﬁdence™! ; ) PHARMACEUTICALS TEST IN PROD Wednesday, June 23, 2010

What are we neglecting? THAT DEPENDS... WHAT ARE WE BUILDING? Wednesday, June 23, 2010

Multi-Dimensional Considerations Wednesday, June 23, 2010

Criticality Wednesday, June 23, 2010

taken for granted Wednesday, June 23, 2010

taken for granted INFRASTRUCTURE IS CODE! Wednesday, June 23, 2010

Situational Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? DEVELOPERS Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? TESTERS DEVELOPERS Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? TESTERS DEVELOPERS SUPPORT Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? TESTERS DEVELOPERS SUPPORT MARKETING Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? TESTERS DEVELOPERS SUPPORT SALES MARKETING Wednesday, June 23, 2010

Dependencies NOT JUST TECHNOLOGY WHAT IS THE POTENTIAL IMPACT? WHO NEEDS TO KNOW? TESTERS DEVELOPERS SUPPORT SALES MARKETING USERS Wednesday, June 23, 2010

DAVID CHRISTIANSEN HTTP://WWW.TECHDARKSIDE.COM Wednesday, June 23, 2010

Change your organization... Wednesday, June 23, 2010

Change your organization... or change your organization. Wednesday, June 23, 2010

Change your organization... or change your organization. THE BEST TIME TO PLANT A TREE IS 20 YEARS AGO... Wednesday, June 23, 2010

Change your organization... or change your organization. THE BEST TIME TO PLANT A TREE IS 20 YEARS AGO... THE SECOND BEST TIME IS NOW. Wednesday, June 23, 2010

Work on stuff that matters... andrew@cloudscaling.com @littleidea Wednesday, June 23, 2010

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Change Management Velocity2010

by Andrew Shafer

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