CHANGE MANAGEMENT
PROJECT
A SCIENTIFIC CLASSIFICATION
DATE CLIENT
JUNE 23RD 2010 VELOCITY CONFERENCE
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Andrew Clay
Shafer
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Change Management?
Wednesday, June 23, 2010
Change Management?
Wednesday, June 23, 2010
Dunning-
Kruger
We Don’t Know What
We Don’t Know
Wednesday, June 23, 2010
We Prefer
Confidence
DON MOORE
Wednesday, June 23, 2010
We Prefer
Confidence
over expertise...
DON MOORE
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Why?
Wednesday, June 23, 2010
Why?
HOW MANY TIMES HAVE YOU CONFIDENTLY DEPLOYED A DISASTER?
Wednesday, June 23, 2010
Premise:
Everyone is working to
enable value creation for
a business
Wednesday, June 23, 2010
Premise:
Everyone is working to
enable value creation for
a business
Wednesday, June 23, 2010
If you don’t understand
what creates value for your
organization, how good can
you be at your job?
Wednesday, June 23, 2010
If you don’t understand
what creates value for your
organization, how good can
you be at your job?
HOW CONFIDENT ARE YOU ABOUT IT?
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IS A STRUCTURED APPROACH TO TRANSITIONING
INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A
CURRENT STATE TO A DESIRED FUTURE STATE.
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IS A STRUCTURED APPROACH TO TRANSITIONING
INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A
CURRENT STATE TO A DESIRED FUTURE STATE.
STRATEGIC CHANGES
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IS A STRUCTURED APPROACH TO TRANSITIONING
INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A
CURRENT STATE TO A DESIRED FUTURE STATE.
STRATEGIC CHANGES
TECHNOLOGICAL CHANGES
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IS A STRUCTURED APPROACH TO TRANSITIONING
INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A
CURRENT STATE TO A DESIRED FUTURE STATE.
STRATEGIC CHANGES
TECHNOLOGICAL CHANGES
STRUCTURAL CHANGES
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IS A STRUCTURED APPROACH TO TRANSITIONING
INDIVIDUALS, TEAMS, AND ORGANIZATIONS FROM A
CURRENT STATE TO A DESIRED FUTURE STATE.
STRATEGIC CHANGES
TECHNOLOGICAL CHANGES
STRUCTURAL CHANGES
CHANGING THE ATTITUDES AND BEHAVIORS OF PERSONNEL
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IN THE ITIL FRAMEWORK, CHANGE MANAGEMENT IS
RESPONSIBLE FOR CONTROLLING CHANGE TO ALL
CONFIGURATION ITEMS IN THE CONFIGURATION
MANAGEMENT DATABASE, WITHIN THE LIVE
ENVIRONMENT, TEST AND TRAINING ENVIRONMENTS
Wednesday, June 23, 2010
Definitions:
CHANGE MANAGEMENT
IN THE ITIL FRAMEWORK, CHANGE MANAGEMENT IS
RESPONSIBLE FOR CONTROLLING CHANGE TO ALL
CONFIGURATION ITEMS IN THE CONFIGURATION
MANAGEMENT DATABASE, WITHIN THE LIVE
ENVIRONMENT, TEST AND TRAINING ENVIRONMENTS
Wednesday, June 23, 2010
Web Operations
Wednesday, June 23, 2010
Web Operations
Wednesday, June 23, 2010
How can we add value?
Wednesday, June 23, 2010
How can we add value?
UPTIME
Wednesday, June 23, 2010
How can we add value?
UPTIME
SCALABILITY
Wednesday, June 23, 2010
How can we add value?
UPTIME
SCALABILITY
PERFORMANCE
Wednesday, June 23, 2010
How can we add value?
UPTIME
SCALABILITY
PERFORMANCE
AGILITY
Wednesday, June 23, 2010
100% Uptime*
*AS MUCH AS POSSIBLE
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
CONCURRENCY
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
CONCURRENCY
FAILURE DETECTION
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
CONCURRENCY
FAILURE DETECTION
FAULT IDENTIFICATION
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
CONCURRENCY
FAILURE DETECTION
FAULT IDENTIFICATION
LIVE UPGRADE
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
6 Laws of Reliability*
RULES A HIGHLY AVAILABLE FAULT
TOLERANT SYSTEM MUST OBEY
ISOLATION
CONCURRENCY
FAILURE DETECTION
FAULT IDENTIFICATION
LIVE UPGRADE
STABLE STORAGE
*CREDIT TO JOE ARMSTRONG, ERICSSON
Wednesday, June 23, 2010
COWBOYSAURUS REX
CLASSIFICATION:
MEMBRANA INASNUM
DATE STATUS
JAN 1, 1970 NOT YET EXTINCT
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
Fast and Flexible
Wednesday, June 23, 2010
PRO CON
Fast and Flexible We Suck At It
Wednesday, June 23, 2010
Are you fighting fires?
Or causing them?
Wednesday, June 23, 2010
Are you fighting fires?
Or causing them?
Build a man a fire, he’ll be
warm for a day...
Wednesday, June 23, 2010
Are you fighting fires?
Or causing them?
Build a man a fire, he’ll be
warm for a day...
Wednesday, June 23, 2010
Are you fighting fires?
Or causing them?
Build a man a fire, he’ll be
warm for a day...
Light a man on fire and he’ll
be warm for the rest of his
life...
Wednesday, June 23, 2010
THEY ARE MADE OUT OF MEAT
SCALES LIKE A PONZI SCHEME
Wednesday, June 23, 2010
SIGNATURUS MAXIMUS
CLASSIFICATION
SARBOX BUREAUCRACKOCRACY
DATE STATUS
JAN 2, 1970 LARGE AND IN CHARGE
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
Adult™ Supervision
Wednesday, June 23, 2010
PRO CON
Adult™ Supervision
Less Surprises
Wednesday, June 23, 2010
PRO CON
Adult™ Supervision Things move really slow...
Less Surprises
Wednesday, June 23, 2010
PRO CON
Adult™ Supervision Things move really slow...
Less Surprises
Unless there is a fire, then
no one follows the process...
Wednesday, June 23, 2010
PRO CON
Adult™ Supervision Things move really slow...
Less Surprises
Unless there is a fire, then
no one follows the process...
Wednesday, June 23, 2010
Wednesday, June 23, 2010
ITIL INCIPIO
CLASSIFICATION
DEATH BY PAPERCUTS
DATE STATUS
1980 SOMETHING WE HAVE WHITE PAPERS BITCHES
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines No one knows what ITIL
actually says...
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines No one knows what ITIL
actually says...
No One...
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines No one knows what ITIL
actually says...
No One...
Process can become an end
to itself
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines No one knows what ITIL
actually says...
No One...
Process can become an end
to itself
Unless there is a fire...
Wednesday, June 23, 2010
PRO CON
Some Good Guidelines No one knows what ITIL
actually says...
No One...
Process can become an end
to itself
Unless there is a fire...
Wednesday, June 23, 2010
CONDO ADEPTUS
CLASSIFICATION
CAN YOU DIG IT
DATE STATUS
2001, A SOFTWARE ODYSSEY LEARNING AND GROWING
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
Computers are really good
at doing exactly the same
thing over and over
Wednesday, June 23, 2010
PRO CON
Computers are really good Nothing can bring down all
at doing exactly the same your systems like
thing over and over automation.
Wednesday, June 23, 2010
PRO CON
Computers are really good Nothing can bring down all
at doing exactly the same your systems like
thing over and over automation.
Now there is a fire...
Wednesday, June 23, 2010
PRO CON
Computers are really good Nothing can bring down all
at doing exactly the same your systems like
thing over and over automation.
Now there is a fire...
Wednesday, June 23, 2010
Wednesday, June 23, 2010
NOVUS PROBATOR
PROJECT
CHECK YO’SELF BEFORE YOU WRECK YO’SELF
DATE STATUS
YESTERDAY ON THE PATH TO ENLIGHTENMENT
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
A buffer of sanity
Wednesday, June 23, 2010
PRO CON
A buffer of sanity We suck at testing
Wednesday, June 23, 2010
TESTING IS ITS OWN SKILL
MOST OFTEN AN AFTER THOUGHT
Wednesday, June 23, 2010
PRODO CONTINUUS
CLASSIFICATION
ALL PRODUCTION ALL THE TIME
DATE STATUS
BACK TO THE FUTURE TRANSCENDENT
Wednesday, June 23, 2010
PRO CON
Wednesday, June 23, 2010
PRO CON
Get feedback from
production really fast
Wednesday, June 23, 2010
PRO CON
Get feedback from We still suck at testing
production really fast
Wednesday, June 23, 2010
PRO CON
Get feedback from We still suck at testing
production really fast
But don’t break the same
thing twice
Wednesday, June 23, 2010
PRO CON
Get feedback from We still suck at testing
production really fast
But don’t break the same
thing twice
Deploy with confidence™! ; )
Wednesday, June 23, 2010
PRO CON
Get feedback from We still suck at testing
production really fast
But don’t break the same
thing twice
Deploy with confidence™! ; )
PHARMACEUTICALS TEST IN PROD
Wednesday, June 23, 2010
What are we neglecting?
THAT DEPENDS...
WHAT ARE WE BUILDING?
Wednesday, June 23, 2010
Multi-Dimensional
Considerations
Wednesday, June 23, 2010
Criticality
Wednesday, June 23, 2010
Criticality
Wednesday, June 23, 2010
Criticality
Wednesday, June 23, 2010
Criticality
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
Wednesday, June 23, 2010
taken for granted
INFRASTRUCTURE IS CODE!
Wednesday, June 23, 2010
Situational
Wednesday, June 23, 2010
Situational
Wednesday, June 23, 2010
Situational
Wednesday, June 23, 2010
Situational
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
DEVELOPERS
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
TESTERS
DEVELOPERS
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
TESTERS
DEVELOPERS SUPPORT
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
TESTERS
DEVELOPERS SUPPORT
MARKETING
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
TESTERS
DEVELOPERS SUPPORT
SALES
MARKETING
Wednesday, June 23, 2010
Dependencies
NOT JUST TECHNOLOGY
WHAT IS THE POTENTIAL IMPACT?
WHO NEEDS TO KNOW?
TESTERS
DEVELOPERS SUPPORT
SALES
MARKETING USERS
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Wednesday, June 23, 2010
DAVID CHRISTIANSEN
HTTP://WWW.TECHDARKSIDE.COM
Wednesday, June 23, 2010
DAVID CHRISTIANSEN
HTTP://WWW.TECHDARKSIDE.COM
Wednesday, June 23, 2010
DAVID CHRISTIANSEN
HTTP://WWW.TECHDARKSIDE.COM
Wednesday, June 23, 2010
Wednesday, June 23, 2010
Change your organization...
Wednesday, June 23, 2010
Change your organization...
or change your organization.
Wednesday, June 23, 2010
Change your organization...
or change your organization.
THE BEST TIME TO PLANT A TREE IS 20 YEARS AGO...
Wednesday, June 23, 2010
Change your organization...
or change your organization.
THE BEST TIME TO PLANT A TREE IS 20 YEARS AGO...
THE SECOND BEST TIME IS NOW.
Wednesday, June 23, 2010
Work on stuff
that matters...
andrew@cloudscaling.com
@littleidea
Wednesday, June 23, 2010
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