1995: learned html.1996: ﬁrst website (Geocities!).1999: web as profession.2001-2011: BBC, Wellcome Trust, Birkbeck,University of London.2009: user interface design and evaluation(Open University): practical HCI techniques.2011-: senior ui designer, Department of DigitalHumanities, King’s College, London.
generalist to specialist.from designer/developer (plus a bit of projectmanagement & content) touser experience designer: interaction design &user interface design.
education, research, arts andcultural heritage projects.currently: user researcher on project with royalopera house & pop to create a hybrid mobile webapp for the roh & mobile “toolkit” for other arts &cultural organisations.
“focus on the user and all else will follow.”users: people with motivations, goals andbehaviours.involve users at all stages of the design process.a mindset: research, testing and iteration. Don’tmake stuff up or make assumptions: you are notyour users.
constraints.ﬁnancial / time / technology.culture.determine what you can do and howyou can do it.
report ﬁndings &suggest changes.involve other stakeholders in testing.summarise ﬁndings.short video clips. show where usersare experiencing problems.
how many roundsof testing?constraints (time / ﬁnancial / culture).
challenges.“no time”.“no money”.“I don’t think we need to do that”.resistance to usability testing ﬁndings.technical constraints: it just works thatway.trends: “did you read that list apartarticle?”
be pragmatic.get someone senior on board.“sell” beneﬁts: costs, conversions,impact ...what can you achieve with yourconstraints?start small. slowly change culture.victories & defeats.
in summaryucd: helps you make informed designdecisions.does take time, but needn’t beexpensive.every project has constraints. whatare yours?
bookssteve krug! don’t make me think.! rocket surgery made easy.cennydd bowles & james box! undercover user experience design.jesse games garrett! the elements of user experience.