Understanding Customer Needs
by L. Taylor Solutions on Aug 26, 2009
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The Voice of the Business (VoB) vs Voice of the Customer (VoC) ...
The Voice of the Business (VoB) vs Voice of the Customer (VoC)
What is the VoC? What does it mean for my business?
Understand exactly the drivers behind the needs and wants of your customers and learn how to measure them the Six Sigma way
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